Originally Posted by LVoeShopping

Under the selling practices policy: http://pages.ebay.com/help/policies/...practices.html Returns You're required to specify your return policy in your listings, even if you don't accept returns. If you accept returns, a buyer can return an item for any reason, including when they change their mind about a purchase. However, you can specify the conditions required for return—for example, if an item must be unused, unopened, or in original packaging.

Thanks for finding that! Might need to show that to my seller if she keeps being snarky.

Originally Posted by lovinshoes61

Hope you win also. I am a top rated seller who used to get a discount but I decided to give up my discount instead of take returns. You can't have your cake and eat it too.

Sorry to everyone; can't multi-quote on my phone! I agree you can't have your cake and eat it too. This seller is misleading buyers by saying they accept returns and then refusing to do so.

Originally Posted by hotshot

File your SNAD as this snarky seller suggested... and when all is said & done sure hope you will leave the fb that this seller deserves with that attitude.. caliming one thing in her listing & doing an about face...

I will definitely leave her something other than positive feedback. Just not sure if it should be negative or neutral. I hate to be mean, but...

This one clearly deserves negative feedback - that's not a 'neutral'. She wants her 20% Top Seller discount but does not want to honor the terms of her auction. That's purposeful. When they changed the rules there were LOTS of communications about what it meant and how you were affected. There's no way she /didn't/ know that if she says she accepts returns for 14 days, that means for any reason.

I'd give her the neg she deserves for this one.

And please, let us know how it will turn out. She has an attitude for sure. In cases like that I would rather loose my money, but will not let seller think I am an idiot.
Good luck!

I was just wondering what kind of sunglasses they are? Brand and style? I ask this because some popular brands for example, RayBan Wayfarers come in more than one size, despite being wayfarers, if this were one of those types, then I would expect the seller to disclose that in the description, which would account for the issue you are having- so if you do not want to disclose the info on this forum, it would not hurt to search on line and see if this may be the case, as that would be a definite oversight on sellers end... Sounds like seller should be forced to honor the return policy, however, logic and the obvious never seem to matter with eBay and/or PayPal, every bit of ammo to support your SNAD helps! gL, op

Originally Posted by nc.girl

I will definitely leave her something other than positive feedback. Just not sure if it should be negative or neutral. I hate to be mean, but...

Feedback as we all know gives un an inside window to how a seller

conducts themselves.

If a seller's listing says that the item is returnable than it should be returnable.

This seller certainly is very misleading to say one thing & do something

completely opposite...

And I do not think it is being mean at all... wonder if you saw feedback from

other buyers that this seller did not take returns after her listing states she

does, would you have been inclined to make the purchase??

Originally Posted by nc.girl

Looks like I'll be filing a claim, which I was really trying to avoid for both the seller's sake and mine. This is her last message to me: "I spoke with ebay just now they suggested I email you and let you know that it is assumed that refunds are given because an item is either not as described or arrived damaged. Otherwise I suppose you could open a claim for buyers remorse with them & we will see where that goes. Hopefully it will be a win win. thx again" So now it's assumed that refunds are given due to not as described or damaged? I'm sorry, but I've never been one to make assumptions, because we all know what that does. If we are to assume that those are the only reasons for refunds, eBay might want to send out a mass memo to all their users informing them of that. I just went ahead and filed a claim; it's pretty clear that the seller has no desire to work with me on this. ETA: I have filed a case. Should I call eBay and follow up, or not?

How can a seller state in her listing that she accepts returns and then stipulate that it is only for SNAD items? This is absolute deception. Hopefully your claim will resolve as a slam-dunk for you. If not call somebody in ebay and get them to sort out this doublespeak.

Originally Posted by queenofshopping

I was just wondering what kind of sunglasses they are? Brand and style? I ask this because some popular brands for example, RayBan Wayfarers come in more than one size, despite being wayfarers, if this were one of those types, then I would expect the seller to disclose that in the description, which would account for the issue you are having- so if you do not want to disclose the info on this forum, it would not hurt to search on line and see if this may be the case, as that would be a definite oversight on sellers end... Sounds like seller should be forced to honor the return policy, however, logic and the obvious never seem to matter with eBay and/or PayPal, every bit of ammo to support your SNAD helps! gL, op

They were Dior, and as far as I know the style I purchased only comes in one size. I did do some research just to see if there was more than one size available in this particular style, but I didn't find much info unfortunately.

I'll post more tomorrow...have been on the go since I got off work, and now I just want to relax and try to forget about this irritating situation for a little while lol.

Originally Posted by Jenna_Behr

This one clearly deserves negative feedback - that's not a 'neutral'. She wants her 20% Top Seller discount but does not want to honor the terms of her auction. That's purposeful. When they changed the rules there were LOTS of communications about what it meant and how you were affected. There's no way she /didn't/ know that if she says she accepts returns for 14 days, that means for any reason. I'd give her the neg she deserves for this one.

I agree. I feel like I'm being mean by leaving her a negative feedback, but at the same time I feel like I would be doing other potential buyers a favor. The main reason I purchased the sunglasses from her and not any of the sellers that had them listed was because I saw that this seller accepted returns within 14 days with no stipulations listed. I'd hate to see someone else go through the same ordeal.

Originally Posted by marina230

And please, let us know how it will turn out. She has an attitude for sure. In cases like that I would rather loose my money, but will not let seller think I am an idiot. Good luck!

That's how I feel. She's not going to try and change her terms on her after the fact, and not hear about it. Sellers shouldn't walk all over buyers, nor should buyers walk all over sellers. I was only requesting a refund which shouldn't have been an issue based on her return policy that was listed in the auction.

Originally Posted by hotshot

Feedback as we all know gives un an inside window to how a seller conducts themselves. If a seller's listing says that the item is returnable than it should be returnable. This seller certainly is very misleading to say one thing & do something completely opposite... And I do not think it is being mean at all... wonder if you saw feedback from other buyers that this seller did not take returns after her listing states she does, would you have been inclined to make the purchase??

This is the main reason I do feel inclined to leave feedback for the seller. I would hate to see someone else get into a messy situation like I have.

Originally Posted by northerndancer

How can a seller state in her listing that she accepts returns and then stipulate that it is only for SNAD items? This is absolute deception. Hopefully your claim will resolve as a slam-dunk for you. If not call somebody in ebay and get them to sort out this doublespeak.

I agree- plain and simple deception is all it is. It's not fair to say one thing then do another.

Update: Last night, eBay closed my case...and ruled in the seller's favor. I was so frustrated by the whole thing that I decided to wait until this morning before calling eBay, so I could be more level-headed and have a clear mind when I spoke to someone. So first thing this morning, I called eBay and spoke with a very nice male rep. I told him my case number, explained what was going, and mentioned the returns link that LVoeshopping posted in this thread. He put me on hold for a few minutes so that he could look at the seller's listing and review the case. A couple minutes later, he came back and told me that he had reversed the decision, and stated that eBay should not have ruled the way they did the first time. Due to that, he said eBay would be the one issuing me a refund. It didn't take long at all either; the money is already back in my PP account. The only thing that I find unfair is that the seller still gets to keep her money, going off how he explained it to me. I don't think eBay should have to eat this. The seller should be the one who eats it IMO, because she was being deceitful by offering an open return policy in her auction then being unwilling to accept a return. I'm happy that things ended up working out for me, but I just wish it was the seller who got the short end of the stick because I feel like she deserves it. If eBay keeps eating the cost for issues that were sellers' mistakes, that isn't really teaching these sellers anything.

My question now is this: If I do leave the seller negative feedback, how would that affect her "Top Seller Rating?" I hate feeling like a jerk for doing what most of you all say is the right thing to do (leave neg feedback), but that's just how I am. I find it hard to be mean to anyone even if they have been to me. But at the same time, I don't want this seller to try and walk all over anyone else...not all eBayers are as knowledgeable or have a great group of ladies like you all on here to help them.

Thanks so much to everyone who posted...it was a big help!

Originally Posted by nc.girl

Update: Last night, eBay closed my case...and ruled in the seller's favor. I was so frustrated by the whole thing that I decided to wait until this morning before calling eBay, so I could be more level-headed and have a clear mind when I spoke to someone. So first thing this morning, I called eBay and spoke with a very nice male rep. I told him my case number, explained what was going, and mentioned the returns link that LVoeshopping posted in this thread. He put me on hold for a few minutes so that he could look at the seller's listing and review the case. A couple minutes later, he came back and told me that he had reversed the decision, and stated that eBay should not have ruled the way they did the first time. Due to that, he said eBay would be the one issuing me a refund. It didn't take long at all either; the money is already back in my PP account. The only thing that I find unfair is that the seller still gets to keep her money, going off how he explained it to me. I don't think eBay should have to eat this. The seller should be the one who eats it IMO, because she was being deceitful by offering an open return policy in her auction then being unwilling to accept a return. I'm happy that things ended up working out for me, but I just wish it was the seller who got the short end of the stick because I feel like she deserves it. If eBay keeps eating the cost for issues that were sellers' mistakes, that isn't really teaching these sellers anything. My question now is this: If I do leave the seller negative feedback, how would that affect her "Top Seller Rating?"

One negative won't ruin it. I can't believe the first ruling in the sellers case, eBay almost never does that!

I would just hate to see this happen to someone else. What she's doing is not right.

Originally Posted by lovinshoes61

One negative won't ruin it. I can't believe the first ruling in the sellers case, eBay almost never does that! I would just hate to see this happen to someone else. What she's doing is not right.

I was shocked myself. I guess the problem is that eBay does not yet have an option for a buyer to select when filing a case in a situation like mine, where the seller's auction says they accept returns but then refuse to. Technically, the item itself was not SNAD, but her listing was due to her trying to backpedal on her return policy. I guess whoever initially reviewed my case didn't fully understand the issue or something?

I would hate to see something like this happen to someone else myself. Like I said before, the fact that she offered returns was the main reason I purchased the sunglasses from her instead of another seller. I will be leaving feedback for her for sure, just to hopefully help another buyer avoid an issue like this. I wouldn't have a problem with this seller at all if she had only upheld her end of the bargain and accepted a return without making me go through the trouble of filing a claim. She would have a positive feedback from me if she'd just followed her own return policy and accepted the return.

I would leave a negative. I totally agree with you. I'm glad things worked out for you in the end.

I'm a bit under the weather this morning so reading isn't going very well for me.

Do you get to keep the glasses?

I saw that you were refunded. YAY!