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creighbaby · Sep 12th, 2009, 10:36 AM

Originally Posted by karmenzsofia

Hey jlarnold. I can totally relate to your frustration because I think it sucks that Big Brother PayFoe or fBay get to decide whether a seller can or cannot enforce his/her return policy. Why encourage us to have a return policy if it's meaningless? And it probably would be enforceable if it were not for the scammers that make decent, honest buying and selling such a challenge on the bay and other websites.

...

welcome back. always enjoyed your insight.

karmenzsofia · Sep 12th, 2009, 12:23 PM

Originally Posted by jlarnold

I think the whole thing is very strange and I had predicted problems with her from the beginning. No communication from her is really bugging me but there isn't much I can do about it. The fact that she has 45 days to use the bag and then file a claim doesn't make sense to me either. I'm feeling pretty confident that the bag is on it's way back to me but isn't that pretty risky on her part, if that's the case?
Wouldn't you file with PP first and let them instruct you on the proper procedure? Regardless, the office here at my building is not going to sign for it.

I know what you mean. I put intuition above reason and feelings when making decisions because it never seems to fail. And I'm not a fan of non-communicative / non-responsive buyers and sellers, especially the sellers. A quick note goes a loooong way to reassure someone and lower the stress levels during these transactions.

Returning the bag to you without filing a claim is and isn't risk it depending on how the buyer ships it, what the seller does, and who in PP ends up handling the case in it gets involved. In theory if a buyer can prove that the item has been returned to the seller, then PP would automatically refund the money because the buyer no longer has the item, and the seller can't keep both $ and item. BUT, things can get twisted in the process. If you plan to not accept the package (by the office staff not signing for it and you not picking it up), then you should call PP and see what they say. Whether PP tells you it will refund the $ even if you refuse the package because the buyer has proof of shipping and delivery attempts, or that it will not unless you pick it up, if you want this whole ordeal to end, you could email the buyer (hoping she will at least read the note even if she doesn't reply) and tell her that if she mailed it back to you without PP's OK, you could refuse the package and she would be minus the money and minus the bag, and that if she wants her money back (minus shipping), she must agree to a mutual withdrawal so you can get your FVFees back. Just food for thought.

Thankz UTH and creighbaby!

ladyisobel · Sep 13th, 2009, 04:19 AM

karmen you're back !!!!!!!! yay !

karmenzsofia · Sep 15th, 2009, 01:23 AM

Hi ladyisobel! It's good to see you again!!!

chloehandbags · Sep 15th, 2009, 01:32 AM

^ I missed you and your special smiliez, ks!

LulaMaeBarnes · Sep 15th, 2009, 02:52 AM

I know you don't think you need or should accept returns because you put it in your auction but e bay doesn't really care what you put in your action in your terms they have their own rules and if she wants to make a return they make it easy for her to do this. I would fight it though, she's just being a rude and picky buyer. You sold her a used bag in hopefully excellent or good condition for I'm sure much less than retail. She really needs to get a life or find a new hobby then harassing sellers.

Make sure you save all of her emails as evidence on how demanding she's been.

jlarnold · Sep 15th, 2009, 11:13 AM

Well, I still have not heard a word for her or PP. I would have thought that she would have done something by now because she just seemed so incredibly impatient, unusually so. I almost wonder if she didn't even notice my NO RETURN policy until I told her on the phone. The $2600 Chanel bag that she bought in that same week had the same policy. If that wasn't taking a risk??

The bag was in excellent condition. She knew it was authentic so I guess she would be required to get proof from YSL that it had been redyed to pursue anything.

Regardless, I'm still waiting for the other shoe to drop!

print*model · Sep 15th, 2009, 11:19 AM

^^ Keeping my fingers crossed for you that you don't hear back from her. Think positive! :)

beautifullass · Sep 15th, 2009, 07:58 PM

I leave bad buyers a positive feedback, but I write in all caps that they were awful to deal with. I hope someone will read the comments. A lot of sellers are doing this to warn other sellers.

I'd give her the money back. Ebay is not seller friendly and it's just a hassle.

Oh yeah, don't forget to block her. I got into a situation with a nightmare buyer, and I emerged victorious. She put bids on all my other auctions at the last second and ruined them. It's like playing Stratego sometimes.

DangerousJade · Sep 15th, 2009, 09:37 PM

Originally Posted by beautifullass

I leave bad buyers a positive feedback, but I write in all caps that they were awful to deal with. I hope someone will read the comments. A lot of sellers are doing this to warn other sellers.

Just for anyone reading, false positives are against eBay's rules, and buyers can get them removed. Not to mention, this type of feedback eventually gets buried for users with many transactions, so it simply adds a positive and falsely inflates the scores of dishonest users.

peski · Sep 15th, 2009, 11:30 PM

Originally Posted by jlarnold

I do still stand behind my right not to accept this bag as a return. I have always been upfront and in some ways overly descriptive about any bag I've sold for the simple fact that I don't take returns. I know that my policy is going to rule out some potential Buyers and that is fine. I've never had a bag not sell.

While I admire your determination, I just don't see how you will enforce this when it comes down to an SNAD. I am mainly a seller on eBay and I can tell you from experience, once a buyer is determined to return something to you, Paypal and their credit card company will back them all the way.

All they will need to show is proof of return.

jlarnold · Sep 16th, 2009, 08:43 AM

Originally Posted by peski

While I admire your determination, I just don't see how you will enforce this when it comes down to an SNAD. I am mainly a seller on eBay and I can tell you from experience, once a buyer is determined to return something to you, Paypal and their credit card company will back them all the way.

All they will need to show is proof of return.

Well, it has been over a week since she received the bag and called me. I am pretty amazed that the bag has not arrived here though the office will be refusing it. What bugs me the most is that she never called me back as she said she would, no emails, no nothing. That seems sneaky in itself, I guess because I had communication with her through the entire process and then I get silence. I'm half tempted to email her but I don't want to get things going if she decided to keep it or realized that she didn't have a case. I'm so frustrated!!

bunnymasseuse · Sep 16th, 2009, 11:16 AM

Originally Posted by DangerousJade

Just for anyone reading, false positives are against eBay's rules, and buyers can get them removed. Not to mention, this type of feedback eventually gets buried for users with many transactions, so it simply adds a positive and falsely inflates the scores of dishonest users.

^ITA, just had to report Negative "positive" myself because seller was under the impression that it was ok to do just that. I don't know how many strikes it takes for da 'BAY to enforce something, but atleast I didn't let them get away with it.

karmenzsofia · Sep 16th, 2009, 01:20 PM

Originally Posted by jlarnold

Well, it has been over a week since she received the bag and called me. I am pretty amazed that the bag has not arrived here though the office will be refusing it. What bugs me the most is that she never called me back as she said she would, no emails, no nothing. That seems sneaky in itself, I guess because I had communication with her through the entire process and then I get silence. I'm half tempted to email her but I don't want to get things going if she decided to keep it or realized that she didn't have a case. I'm so frustrated!!

Don't. Just forget about it. If you hear from her again, then deal with her then. Why dwell in frustration and stress over this when nothing is happening right now, KWIM? I would let it go.

beautifullass · Sep 16th, 2009, 03:00 PM

Originally Posted by bunnymasseuse

^ITA, just had to report Negative "positive" myself because seller was under the impression that it was ok to do just that. I don't know how many strikes it takes for da 'BAY to enforce something, but atleast I didn't let them get away with it.

Yeah, it's just that Ebay has left sellers so little recourse we kind of have to turn renegade. I will say in my defense I don't do it to bully buyers--I am a good seller. Most of my buyers are excellent. I've only had to do this once. There have been bad buyers that manage to get their money refunded by Ebay by lying AND get to keep the merchandise. That's why I think the OP here should just let it go--at least she got paid. I didn't.

Sep 13th, 2009, 04:19 AM	#48
ladyisobel Member Joined: Mar 2006 Location: devon uk Posts: 2,903	karmen you're back !!!!!!!! yay !
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Sep 15th, 2009, 01:23 AM	#49
karmenzsofia Life is Plan Z Joined: Jun 2008 Location: Tarot Card Posts: 14,888	Hi ladyisobel! It's good to see you again!!!
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Sep 15th, 2009, 01:32 AM	#50
chloehandbags KIABGGTH Joined: Mar 2006 Location: England, UK. Posts: 11,267	^ I missed you and your special smiliez, ks!
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Sep 15th, 2009, 02:52 AM	#51
LulaMaeBarnes Member Joined: Jul 2008 Location: US Posts: 2,052	I know you don't think you need or should accept returns because you put it in your auction but e bay doesn't really care what you put in your action in your terms they have their own rules and if she wants to make a return they make it easy for her to do this. I would fight it though, she's just being a rude and picky buyer. You sold her a used bag in hopefully excellent or good condition for I'm sure much less than retail. She really needs to get a life or find a new hobby then harassing sellers. Make sure you save all of her emails as evidence on how demanding she's been.
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Sep 15th, 2009, 11:19 AM	#53
print*model Member Joined: Jan 2006 Posts: 3,595	^^ Keeping my fingers crossed for you that you don't hear back from her. Think positive! :)
print*model Member Joined: Jan 2006 Posts: 3,595

Sep 15th, 2009, 11:13 AM	#52
jlarnold OP Member Joined: May 2006 Location: Kansas City Posts: 88	Well, I still have not heard a word for her or PP. I would have thought that she would have done something by now because she just seemed so incredibly impatient, unusually so. I almost wonder if she didn't even notice my NO RETURN policy until I told her on the phone. The $2600 Chanel bag that she bought in that same week had the same policy. If that wasn't taking a risk?? The bag was in excellent condition. She knew it was authentic so I guess she would be required to get proof from YSL that it had been redyed to pursue anything. Regardless, I'm still waiting for the other shoe to drop!

Sep 15th, 2009, 07:58 PM	#54
beautifullass Member Joined: Aug 2009 Posts: 28	I leave bad buyers a positive feedback, but I write in all caps that they were awful to deal with. I hope someone will read the comments. A lot of sellers are doing this to warn other sellers. I'd give her the money back. Ebay is not seller friendly and it's just a hassle. Oh yeah, don't forget to block her. I got into a situation with a nightmare buyer, and I emerged victorious. She put bids on all my other auctions at the last second and ruined them. It's like playing Stratego sometimes.
beautifullass Member Joined: Aug 2009 Posts: 28	Last edited by beautifullass; Sep 15th, 2009 at 08:18 PM.

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