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my_2_cutiepies · Oct 29th, 2009, 09:16 PM

I had this same situation with a pair of jeans I sold. I also listed the measurements but of course I got an email a few days after they shipped telling me "something is wrong with these jeans....they must be seconds or flawed" even though they were not. I just went ahead and refunded her the $$....I guess in the end I didn't feel like fighting with her and going through all the paypal/ebay crap! Sometimes I feel like it's just easier to take it back and do the refund even though I get so mad and don't want to!!! I know how you feel....it's soooo annoying to deal with people like that. ITA that when you buy designer clothes/shoes on ebay, you are taking a risk that they may not fit perfectly....but that's the price you pay for getting them cheaper.....it usually works out for me but I've had to sell 2 pair of jeans that didn't fit quite right....she could easily do that! Good luck whatever you decide to do!

mydogsfriend · Oct 29th, 2009, 09:20 PM

Originally Posted by bellacherie

If I were to offer that - wouldn't I also lose the cost of posting the item to her if she claims for the full amount?

No - Refunds should never include any shipping cost.

juneping · Oct 29th, 2009, 09:29 PM

u can ask her to pay the restocking fee...10-20% b/c she cause you so much more work...tell her you are doing her a favor since you listed the measurement and it's her fault for not measuring herself.

agree with a poster - someone is in denial about her size...

bellacherie · Oct 29th, 2009, 09:44 PM

Thanks everyone - here is my last response to her:

"I have contacted ebay as I do not feel I have done anything wrong or described this item erroneously. Measurements and size were listed, and I stated that Cue sizes generally run large, which they do."

I have bought cue items on ebay countless times and for some reason one time the style did not fit me. I NEVER would have gone back to the seller and told them it was faulty. I have never encountered this before so I'll see what ebay says...

bellacherie · Oct 29th, 2009, 10:45 PM

Her latest response

"You may be able to justify your behaviour in this matter to yourself and quite possibly to ebay, however I am an ethical person and I know that you have sold me a piece of clothing that has faulty sizing. Please do not contact me again. I am going to consider what to do, but I do not want to waste my attention on you and your unsavoury attempts to gain a few dollars."

LOL.

deekai · Oct 29th, 2009, 10:52 PM

The problem is that if she opens a dispute and PayPal forces the refund, they will charge you for the privilege.

Unfortunately, when you accept PP, you also accept returns. Their decision trumps yours. If, I were you, I would just have her return it and refund the purchase price. Besides charging you for refunding, they will also refund the original shipping.

karmenzsofia · Oct 29th, 2009, 11:21 PM

That depends, though. It doesn't work that way everywhere.

OP: That's why I asked for the buyer's location earlier. It's OK if you don't want to post anything about that. What's important is that you know what applies when it comes to your transaction.

bellacherie · Oct 29th, 2009, 11:22 PM

Originally Posted by karmenzsofia

That depends, though. It doesn't work that way everywhere.

OP: That's why I asked for the buyer's location earlier. It's OK if you don't want to post anything about that. What's important is that you know what applies when it comes to your transaction.

Sorry I missed your question - we are both in Australia.

kellybonly · Oct 29th, 2009, 11:39 PM

bellacherie did not make the dress, she's not the manufacturer/designer, how can it be her fault? If your description and measurements are accurate maybe you can win the case. I would talk to paypal and see what they say. Maybe she should return it to Cue and complain to them?

karmenzsofia · Oct 29th, 2009, 11:41 PM

Originally Posted by bellacherie

Sorry I missed your question - we are both in Australia.

To be fair to the buyer, make 100% sure that you described the dress accurately. If so, then empty your PP account and do nothing.

bellacherie · Oct 29th, 2009, 11:42 PM

Originally Posted by kellybonly

bellacherie did not make the dress, she's not the manufacturer/designer, how can it be her fault? If your description and measurements are accurate maybe you can win the case. I would talk to paypal and see what they say. Maybe she should return it to Cue and complain to them?

I did suggest she take it to her local Cue store and see what they thought. If they confirmed that it were faulty as she claimed I would have refunded. The fact is there was nothing wrong with the dress apart from the fact that it is too small for her -

bellacherie · Oct 29th, 2009, 11:46 PM

Originally Posted by karmenzsofia

To be fair to the buyer, make 100% sure that you described the dress accurately. If so, then empty your PP account and do nothing.

TBH I'm too damn nice and was about to start the refund process when I got that last email. Since I'm not allowed to email her again, that won't be possible.

chikapinku · Oct 30th, 2009, 01:12 AM

Originally Posted by bellacherie

TBH I'm too damn nice and was about to start the refund process when I got that last email. Since I'm not allowed to email her again, that won't be possible.

Oh, that's a pity right there!

I wish I was a size six too! Maybe if I buy enough size six stuff it will happen...

chloehandbags · Oct 30th, 2009, 01:31 PM

Originally Posted by karmenzsofia

Nah...I would not agree to a return/refund if I'm sure that I described the item in detail and accurately, posted plenty of photos, etc.

But, surely, we're all fallible, KZ?

As you can see by my constant editing (LOL!

), I'm extremely anal (almost OCD!) and check and double-check everything I write and if I'm selling, measure and remeasure things etc. but, even then, I know I still occasionally make mistakes...

Admittedly, although I'm OK at maths, I'm slightly numerically dyslexic (never can remember what the correct term for that is?) and so, I may well be more prone to numerical errors than some (especially if I don't double-check), but even so.

Therefore, once the item had left my hands, so I couldn't remeasure it, yet again(!), I wouldn't be able to be 100% sure (even if I was 99.9% sure) that I hadn't made a mistake.

This fallibility that, really, we all suffer from, don't we (numerically dyslexic, or not!)(?) is another reason why it's better to just accept returns, IMO and if, once it's returned, it turns out the item definitely wasn't misdescribed, to refund minus the shipping fee.

karmenzsofia · Oct 30th, 2009, 01:43 PM

^ See my last post, #25.

Oct 29th, 2009, 09:29 PM	#18
juneping couch potato-ing Joined: Jun 2007 Location: NYC Posts: 4,311	u can ask her to pay the restocking fee...10-20% b/c she cause you so much more work...tell her you are doing her a favor since you listed the measurement and it's her fault for not measuring herself. agree with a poster - someone is in denial about her size...
	__________________ wish list: purse ban until the cc is paid off $10200 paid off...$3300 to go .....oh..i can't wait...

Oct 29th, 2009, 09:44 PM	#19
bellacherie OP Enthusiast Joined: Nov 2006 Location: Australia Posts: 4,341	Thanks everyone - here is my last response to her: "I have contacted ebay as I do not feel I have done anything wrong or described this item erroneously. Measurements and size were listed, and I stated that Cue sizes generally run large, which they do." I have bought cue items on ebay countless times and for some reason one time the style did not fit me. I NEVER would have gone back to the seller and told them it was faulty. I have never encountered this before so I'll see what ebay says...
	__________________ On a quest to find the perfect bag(and eat my vegetables)

Oct 29th, 2009, 10:45 PM	#20
bellacherie OP Enthusiast Joined: Nov 2006 Location: Australia Posts: 4,341	Her latest response "You may be able to justify your behaviour in this matter to yourself and quite possibly to ebay, however I am an ethical person and I know that you have sold me a piece of clothing that has faulty sizing. Please do not contact me again. I am going to consider what to do, but I do not want to waste my attention on you and your unsavoury attempts to gain a few dollars." LOL.
	__________________ On a quest to find the perfect bag(and eat my vegetables)

Oct 29th, 2009, 10:52 PM	#21
deekai Member Joined: Jan 2008 Posts: 299	The problem is that if she opens a dispute and PayPal forces the refund, they will charge you for the privilege. Unfortunately, when you accept PP, you also accept returns. Their decision trumps yours. If, I were you, I would just have her return it and refund the purchase price. Besides charging you for refunding, they will also refund the original shipping.
deekai Member Joined: Jan 2008 Posts: 299

Oct 29th, 2009, 11:21 PM	#22
karmenzsofia Life is Plan Z Joined: Jun 2008 Location: Tarot Card Posts: 14,872	That depends, though. It doesn't work that way everywhere. OP: That's why I asked for the buyer's location earlier. It's OK if you don't want to post anything about that. What's important is that you know what applies when it comes to your transaction.
	__________________ Satisfied but wishing 4 a WTM Mini and an AP ~~* Is it true? Is it helpful? Is it necessary? Is it kind? Or, more importantly, is it funny?

Oct 29th, 2009, 09:16 PM	#16
my_2_cutiepies Member Joined: Apr 2009 Location: The OC Posts: 39	I had this same situation with a pair of jeans I sold. I also listed the measurements but of course I got an email a few days after they shipped telling me "something is wrong with these jeans....they must be seconds or flawed" even though they were not. I just went ahead and refunded her the $$....I guess in the end I didn't feel like fighting with her and going through all the paypal/ebay crap! Sometimes I feel like it's just easier to take it back and do the refund even though I get so mad and don't want to!!! I know how you feel....it's soooo annoying to deal with people like that. ITA that when you buy designer clothes/shoes on ebay, you are taking a risk that they may not fit perfectly....but that's the price you pay for getting them cheaper.....it usually works out for me but I've had to sell 2 pair of jeans that didn't fit quite right....she could easily do that! Good luck whatever you decide to do!

Oct 29th, 2009, 11:39 PM	#24
kellybonly Member Joined: Aug 2006 Posts: 10	bellacherie did not make the dress, she's not the manufacturer/designer, how can it be her fault? If your description and measurements are accurate maybe you can win the case. I would talk to paypal and see what they say. Maybe she should return it to Cue and complain to them?
kellybonly Member Joined: Aug 2006 Posts: 10

Oct 30th, 2009, 01:43 PM	#30
karmenzsofia Life is Plan Z Joined: Jun 2008 Location: Tarot Card Posts: 14,872	^ See my last post, #25.
	__________________ Satisfied but wishing 4 a WTM Mini and an AP ~~* Is it true? Is it helpful? Is it necessary? Is it kind? Or, more importantly, is it funny?

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