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cynthia111 · Sep 22nd, 2009, 12:34 PM

Hi ladies, i need your help. I have been selling on ebay for a long time and just this morning i recieved an email from a customer who says she has not recieved her electric toothbrush that i sold to her. i mailed it out on september 10 and the delivery confirmation says it was delivered sep 12. what do i do and will paypal protect me since the address was confirmed and i did purchase delivery confirmation? please help, this is the first time i have a problem like this.

TallulahJane · Sep 22nd, 2009, 01:01 PM

You will be protected. This happened to be before as a buyer, tracking said it was delivered, but I never received the item. Not sure what happened to it, but Paypal closed my claim in the sellers favor because they provided a tracking number that stated I had received it.

cynthia111 · Sep 22nd, 2009, 01:22 PM

Thanks! I have never went through this type of situation so i am confused on what happens. Hopefully everything turns out ok.

giagnm · Sep 22nd, 2009, 01:31 PM

A situation like that scares me to the point that I only do signature confirmation for my items.

karmenzsofia · Sep 22nd, 2009, 01:34 PM

There's nothing you can do if the status shows as delivered and the buyer is claiming she didn't get it. She needs to go to her local Post Office and inquiry about the package. As to PayFoe, your coverage depends on whether or not the transaction was eligible for seller protection.

cynthia111 · Sep 22nd, 2009, 01:41 PM

Originally Posted by karmenzsofia

There's nothing you can do if the status shows as delivered and the buyer is claiming she didn't get it. She needs to go to her local Post Office and inquiry about the package. As to PayFoe, your coverage depends on whether or not the transaction was eligible for seller protection.

Yes it was eligible for seller protection so i am praying everything works out!

ladyisobel · Sep 22nd, 2009, 02:21 PM

I think you'll be fine here, paypal will see that it says delivered, the buyer will have to do some digging, or buy another toothbrush !

mmmsc · Sep 22nd, 2009, 02:24 PM

Agree with Ladyisobel, tell her to trace it from her end (the post office that says it was delivered)

MidNiteSun · Sep 22nd, 2009, 02:35 PM

maybe ask the buyer to see if her neighbor has it. it happened to
me before. tracking said delivered but i didnt get my item. then my neighbor came over a day later & said the mailman left it with him. weird but im glad i got it.

MidNiteSun · Sep 22nd, 2009, 02:38 PM

also, i dont ship with usps anymore. they lose a lot of stuff. i always go with fedex. not that much more but theyre fast & dont lose anything. i dont sell on ebay anymore...too scary

karmenzsofia · Sep 22nd, 2009, 05:03 PM

Originally Posted by cynthia111

Yes it was eligible for seller protection so i am praying everything works out!

Cool. Then you should be covered provided you shipped the item in a timely manner and have proof of delivery.

As I mentioned earlier, the buyer needs to contact her Post Office. Someone has that toothbrush...

hotshot · Sep 22nd, 2009, 05:07 PM

Let her know that her package was delivered. Perhaps it was an attempted delivery

and she missed the notice. Forward whatever info you can to her and ask her to

check her end as well. If you have time of delivery that could help you as well as

her.

Lvbabydoll · Sep 22nd, 2009, 08:17 PM

I've posted this story before in other similar topics but...
I had the same thing happen in the situation where I was the buyer. I contacted the seller to let them know of the situation and that I would ask at my PO about it...went in with my address and the tracking number and they searched for it. Turns out, it was put in a neighbor's mail box rather than mine (we have a large communal mailbox for the whole neighborhood). Luckily, they hadn't gotten their mail yet, so the next day, my postal person apologized and delivered my package to my door.

So I agree, the buyer needs to take her address and tracking number to her PO so they can figure out what happened to it.

oggers86 · Sep 22nd, 2009, 08:21 PM

Lol if it was anything more than a toothbrush scammer bells would be going off in my head!!!! But it is probably more the case of they left it with somebody else or they will redeliver, thats happened to me before, took some digging and knocking on doors before I finally found the person who had my item!!

cynthia111 · Sep 22nd, 2009, 10:31 PM

Originally Posted by oggers86

Lol if it was anything more than a toothbrush scammer bells would be going off in my head!!!! But it is probably more the case of they left it with somebody else or they will redeliver, thats happened to me before, took some digging and knocking on doors before I finally found the person who had my item!!

The thing is that i sent it out since september 10 and tracking says it was delivered on the 12. so i am barely hearing from her until today which i think is kind of odd. why would you wait 12 days before emailing the seller to ask what happen to the item. if i didnt get my item within 6 days, i would be emailing the seller to ask where my item is. what i think happen was that yesterday i updated the shipping status on that transaction and ebay sent her an automatic email saying your item shipped on the 21st but i just updated my ebay page until now, does not mean i just sent it out...

Sep 22nd, 2009, 12:34 PM	#1
cynthia111 OP Member Joined: Jul 2007 Posts: 691	buyer says has not recieved item Hi ladies, i need your help. I have been selling on ebay for a long time and just this morning i recieved an email from a customer who says she has not recieved her electric toothbrush that i sold to her. i mailed it out on september 10 and the delivery confirmation says it was delivered sep 12. what do i do and will paypal protect me since the address was confirmed and i did purchase delivery confirmation? please help, this is the first time i have a problem like this.
cynthia111 OP Member Joined: Jul 2007 Posts: 691	__________________ "I dont mind living in a man's world as long as I can be a woman in it" - Marilyn Monroe MY WISH LIST *CHANEL BLACK JUMBO FLAP WITH SILVER HARDWARE!!!! (GOT IT!!) R.I.P. MICHAEL FOREVER IN MY HEART

Sep 22nd, 2009, 01:22 PM	#3
cynthia111 OP Member Joined: Jul 2007 Posts: 691	Thanks! I have never went through this type of situation so i am confused on what happens. Hopefully everything turns out ok.
cynthia111 OP Member Joined: Jul 2007 Posts: 691	__________________ "I dont mind living in a man's world as long as I can be a woman in it" - Marilyn Monroe MY WISH LIST *CHANEL BLACK JUMBO FLAP WITH SILVER HARDWARE!!!! (GOT IT!!) R.I.P. MICHAEL FOREVER IN MY HEART

Sep 22nd, 2009, 01:31 PM	#4
giagnm Member Joined: Feb 2009 Location: IN Posts: 937	A situation like that scares me to the point that I only do signature confirmation for my items.
giagnm Member Joined: Feb 2009 Location: IN Posts: 937

Sep 22nd, 2009, 01:34 PM	#5
karmenzsofia Life is Plan Z Joined: Jun 2008 Location: Tarot Card Posts: 14,873	There's nothing you can do if the status shows as delivered and the buyer is claiming she didn't get it. She needs to go to her local Post Office and inquiry about the package. As to PayFoe, your coverage depends on whether or not the transaction was eligible for seller protection.
	__________________ Satisfied but wishing 4 a WTM Mini and an AP ~~* Is it true? Is it helpful? Is it necessary? Is it kind? Or, more importantly, is it funny?

Sep 22nd, 2009, 02:21 PM	#7
ladyisobel Member Joined: Mar 2006 Location: devon uk Posts: 2,886	I think you'll be fine here, paypal will see that it says delivered, the buyer will have to do some digging, or buy another toothbrush !
	__________________ i'm twittering ! http://twitter.com/ladyisobel_tpf facebook ! http://www.facebook.com/profile.php?...37&ref=profile

Sep 22nd, 2009, 01:01 PM	#2
TallulahJane Member Joined: Jan 2009 Location: Sunny Florida Posts: 532	You will be protected. This happened to be before as a buyer, tracking said it was delivered, but I never received the item. Not sure what happened to it, but Paypal closed my claim in the sellers favor because they provided a tracking number that stated I had received it.

Sep 22nd, 2009, 02:24 PM	#8
mmmsc monachus animadverto Joined: Feb 2007 Location: USA Posts: 5,810	Agree with Ladyisobel, tell her to trace it from her end (the post office that says it was delivered)

Sep 22nd, 2009, 02:35 PM	#9
MidNiteSun Member Joined: Mar 2009 Posts: 364	maybe ask the buyer to see if her neighbor has it. it happened to me before. tracking said delivered but i didnt get my item. then my neighbor came over a day later & said the mailman left it with him. weird but im glad i got it.
MidNiteSun Member Joined: Mar 2009 Posts: 364	__________________ Pet Adoption ~ Animal Rescue Learn/Educate/Help Make a Difference ~ SAVE LIVES Contact your local shelter/rescue for more info http://www.aspca.com

Sep 22nd, 2009, 02:38 PM	#10
MidNiteSun Member Joined: Mar 2009 Posts: 364	also, i dont ship with usps anymore. they lose a lot of stuff. i always go with fedex. not that much more but theyre fast & dont lose anything. i dont sell on ebay anymore...too scary
MidNiteSun Member Joined: Mar 2009 Posts: 364	__________________ Pet Adoption ~ Animal Rescue Learn/Educate/Help Make a Difference ~ SAVE LIVES Contact your local shelter/rescue for more info http://www.aspca.com

Sep 22nd, 2009, 05:07 PM	#12
hotshot Member Joined: Apr 2007 Posts: 2,852	Let her know that her package was delivered. Perhaps it was an attempted delivery and she missed the notice. Forward whatever info you can to her and ask her to check her end as well. If you have time of delivery that could help you as well as her.
hotshot Member Joined: Apr 2007 Posts: 2,852

Sep 22nd, 2009, 08:17 PM	#13
Lvbabydoll ♥'s Cupcakes Joined: Mar 2006 Location: California Posts: 42,742	I've posted this story before in other similar topics but... I had the same thing happen in the situation where I was the buyer. I contacted the seller to let them know of the situation and that I would ask at my PO about it...went in with my address and the tracking number and they searched for it. Turns out, it was put in a neighbor's mail box rather than mine (we have a large communal mailbox for the whole neighborhood). Luckily, they hadn't gotten their mail yet, so the next day, my postal person apologized and delivered my package to my door. So I agree, the buyer needs to take her address and tracking number to her PO so they can figure out what happened to it.
	__________________ *My Bag collection! *My Juicy Couture charms! Request my Juicy Couture charm list HERE My Handmade Felt Pins: www.RitzeeRebel.etsy.com ("Food" pins added 11/13!)

Sep 22nd, 2009, 08:21 PM	#14
oggers86 Member Joined: Dec 2008 Location: Prestonia Posts: 270	Lol if it was anything more than a toothbrush scammer bells would be going off in my head!!!! But it is probably more the case of they left it with somebody else or they will redeliver, thats happened to me before, took some digging and knocking on doors before I finally found the person who had my item!!
	__________________ My Collection: Chloe 06 Bleu Nuit Metallic Paddington 06 Jeans Moyen Paddington 06 Argent Metallic Paddington, 06 Baby Aubergine Paddington Mulberry Pink Roxanne Balenciaga 07 Tomato Twiggy Bex

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