buyer freaking out

candac3mari3 · Jul 23rd, 2008, 06:57 PM

I sold a coach bag on the bay last Tuesday which is the day I printed the shipping lable. In my auction I stated that I ship within 3 bus days of payment. I sent the purse out on Friday the 18th which was the third day and I have rscieved 4 emails from the buyer asking me when it would arrive I sent it via usps which was stupid on my part bc of no detailed tracking info but she also lives in Texas and when I called Usps they said everything is delayed and I notified her of this what should I do if she questions again???

cherll · Jul 23rd, 2008, 07:05 PM

i would tell her to give the PO about 7-14 business days.

you really can't blame her for freaking out though, eBay is becoming a place where anything can happen and i would be nervous too. just keep communicating with her and reassure her. HTH

iluvbags123 · Jul 23rd, 2008, 07:07 PM

I'd simply state that your auction terms say that you will ship within three days. Make sure to send her the confirmation number. It is completely out of your hands now. I'd just ignore her because she sounds pushy. She has all the information you have.

karmenzsofia · Jul 23rd, 2008, 07:17 PM

Quote:

Originally Posted by cherll

i would tell her to give the PO about 7-14 business days.

you really can't blame her for freaking out though, eBay is becoming a place where anything can happen and i would be nervous too. just keep communicating with her and reassure her. HTH

I agree. At this point everyone--sellers and buyers--are paranoid because of all the crap going on over at the bay. If you blow her off, she'll get even more suspicious and might even file a claim thinking she's getting scammed. I would be as communicative and graceful as possible.

LV Rawks · Jul 23rd, 2008, 07:27 PM

You stated that you ship within 3 days, and that is what you did. There is nothing more you can really do at this point. Hopefully it will arrive soon and you can be done with this transaction.

candac3mari3 · Jul 23rd, 2008, 07:40 PM

she has sent me 3 emails in the past hour asking why it's 2 days past due?? Today is Wednesday, I had sent the package out friday. so count 3 business days, i figured it would be there either yesterday or today, and I have told her this, but she keeps questioning. And with the hurricanes in TX I know for a fact all delivery services have been delayed a couple of days down there.

Maybe it's my fault for buying the shipping label right away and not sending it till 3 days later, because thats what shes going by.

But theres nothing I can do, I know I sent the package, she'll just have to wait..... and honestly I think she should be worrying about the hurricane more than a package

karmenzsofia · Jul 23rd, 2008, 08:03 PM

Sounds like she's really anxious and doesn't know how to wait. I've had a couple of sellers print labels one day and not mail the bag until days later, and that can be frustrating. But I just wait. All you can do is what you already have done--tell her to relax and wait. You don't control the mail. I don't know where she lives in Texas, but that Cat 2 hurricane is only affecting the southwest corner. Not really a big deal.

jmcadon · Jul 23rd, 2008, 08:08 PM

I think when a buyer gets that notice that the PO has been notified ect... then you should let them know the day you will ship, so there is no confusion.

candac3mari3 · Jul 23rd, 2008, 08:18 PM

Quote:

Originally Posted by jmcadon

I think when a buyer gets that notice that the PO has been notified ect... then you should let them know the day you will ship, so there is no confusion.

I told her this... and now shes questioning whether I really sent it the day I said I did

jmcadon · Jul 23rd, 2008, 08:22 PM

Is there a tracking number? It sounds like you have a nervous buyer. Was it insured?

candac3mari3 · Jul 23rd, 2008, 08:24 PM

Quote:

Originally Posted by jmcadon

Is there a tracking number? It sounds like you have a nervous buyer. Was it insured?

Yes, USPS only says that it was electonically printed or w/e (which is why I'll never use usps anymore) but she chose to decline insurance

candac3mari3 · Jul 23rd, 2008, 08:25 PM

I put this in all of my auctions, maybe thats why she's freaking out???

"Shipping insurance is optional, if you choose not insure the item you will be completely responsible for any loss or damage on the shipping.
International Buyers, please contact me prior to bidding for shipping quote and additional information."

cherll · Jul 23rd, 2008, 09:16 PM

yeah, i don't ship the label until i am about to send it out. or, i will change the mailing date. and remember, insurance is ALWAYS on the seller.

hopefully she'll have it tomorrow.

hlchen · Jul 23rd, 2008, 09:29 PM

You should print the label when you will ship. The buyer might be freaking out because she thinks it went out when the label was printed. Even is you change the ship date to Fri date, she might not of read the paypal email thoroughly of when you will actually ship.

Trocadero · Jul 23rd, 2008, 10:53 PM

Well, the good part is she REALLY wants the item.

I've been a nervous buyer before when an item hasn't been recieved when it was expected. I haven't sent THAT many emails, though. I think she just needs some hand holding.

Jul 23rd, 2008, 06:57 PM	#1
candac3mari3 C'est la vie! Joined: Sep 2007 Posts: 2,361	buyer freaking out I sold a coach bag on the bay last Tuesday which is the day I printed the shipping lable. In my auction I stated that I ship within 3 bus days of payment. I sent the purse out on Friday the 18th which was the third day and I have rscieved 4 emails from the buyer asking me when it would arrive I sent it via usps which was stupid on my part bc of no detailed tracking info but she also lives in Texas and when I called Usps they said everything is delayed and I notified her of this what should I do if she questions again???

Jul 23rd, 2008, 07:27 PM	#5
LV Rawks Sofa King Aware Joined: Jun 2006 Location: Midwest USA Posts: 4,267	You stated that you ship within 3 days, and that is what you did. There is nothing more you can really do at this point. Hopefully it will arrive soon and you can be done with this transaction. __________________ *"We cannot change the cards we are dealt,* *just how we play the hand"* *~Randy Pausch*

Jul 23rd, 2008, 08:03 PM	#7
karmenzsofia I'm also smart... Joined: Jun 2008 Location: Today? Posts: 4,136	Sounds like she's really anxious and doesn't know how to wait. I've had a couple of sellers print labels one day and not mail the bag until days later, and that can be frustrating. But I just wait. All you can do is what you already have done--tell her to relax and wait. You don't control the mail. I don't know where she lives in Texas, but that Cat 2 hurricane is only affecting the southwest corner. Not really a big deal. __________________ My fRenZ: Please call (PM) me if you see *any (but black) QUILTED ELISE,* *INDIGO VENETIA or MP* *Call me too if you have a fReaKy job foR me!* *Want out of the polluted Bay? Bonanzle is the way.*

Jul 23rd, 2008, 08:08 PM	#8
jmcadon Member Joined: Jul 2007 Posts: 3,310	I think when a buyer gets that notice that the PO has been notified ect... then you should let them know the day you will ship, so there is no confusion. __________________ Jmcadon

Jul 23rd, 2008, 08:22 PM	#10
jmcadon Member Joined: Jul 2007 Posts: 3,310	Is there a tracking number? It sounds like you have a nervous buyer. Was it insured? __________________ Jmcadon

Jul 23rd, 2008, 07:05 PM	#2
cherll juicy on my coach Joined: Jun 2007 Posts: 1,964	i would tell her to give the PO about 7-14 business days. you really can't blame her for freaking out though, eBay is becoming a place where anything can happen and i would be nervous too. just keep communicating with her and reassure her. HTH

Jul 23rd, 2008, 07:07 PM	#3
iluvbags123 Member Joined: Mar 2006 Posts: 170	I'd simply state that your auction terms say that you will ship within three days. Make sure to send her the confirmation number. It is completely out of your hands now. I'd just ignore her because she sounds pushy. She has all the information you have.

Jul 23rd, 2008, 07:40 PM	#6
candac3mari3 C'est la vie! Joined: Sep 2007 Posts: 2,361	she has sent me 3 emails in the past hour asking why it's 2 days past due?? Today is Wednesday, I had sent the package out friday. so count 3 business days, i figured it would be there either yesterday or today, and I have told her this, but she keeps questioning. And with the hurricanes in TX I know for a fact all delivery services have been delayed a couple of days down there. Maybe it's my fault for buying the shipping label right away and not sending it till 3 days later, because thats what shes going by. But theres nothing I can do, I know I sent the package, she'll just have to wait..... and honestly I think she should be worrying about the hurricane more than a package

Jul 23rd, 2008, 08:25 PM	#12
candac3mari3 C'est la vie! Joined: Sep 2007 Posts: 2,361	I put this in all of my auctions, maybe thats why she's freaking out??? "Shipping insurance is optional, if you choose not insure the item you will be completely responsible for any loss or damage on the shipping. International Buyers, please contact me prior to bidding for shipping quote and additional information."

Jul 23rd, 2008, 09:16 PM	#13
cherll juicy on my coach Joined: Jun 2007 Posts: 1,964	yeah, i don't ship the label until i am about to send it out. or, i will change the mailing date. and remember, insurance is ALWAYS on the seller. hopefully she'll have it tomorrow.

Jul 23rd, 2008, 09:29 PM	#14
hlchen Member Joined: May 2008 Location: The Big Apple! Posts: 974	You should print the label when you will ship. The buyer might be freaking out because she thinks it went out when the label was printed. Even is you change the ship date to Fri date, she might not of read the paypal email thoroughly of when you will actually ship.

Jul 23rd, 2008, 10:53 PM	#15
Trocadero Member Joined: Jun 2007 Posts: 761	Well, the good part is she REALLY wants the item. I've been a nervous buyer before when an item hasn't been recieved when it was expected. I haven't sent THAT many emails, though. I think she just needs some hand holding.