Buyer didn't read the measurements of the bag, finds it too small and wants a return!

mgdinosaur · Oct 19th, 2007, 02:35 AM

Hi girls..

I am so ulucky in buying/selling recently..

I sold a Chanel 2.55 reissue in dark white recently, and here's the auction page

http://cgi.ebay.com/ws/eBayISAPI.dll...tem=1601647865

It's a good price. Now, I posted the dimensions of the bag right underneath the colour. Also, I stated that all sales are final and there's no change-of-mind returns (I'm afraid of people returning fakes). That's why I stated everything (colour, dimensions, lots of pictures) clearly in the auction.

Now, the buyer received the bag and complained.

Hi I received the bag today but I notice the tassels is broken is cut in half and u didn't mention that, the dust bag also so many fur. I keep my designer bag very neatly so I want it really perfect! Can I do a refund? I paid all the postage and the returning also.. Pls reply me asap thx you!
I thought "huh? what tassels??" Not long after that, she sent another message.

Oh sorry my mistake the tassels is like that.. But the bag is a bit too small I can't put anything.. I thought is a little bit bigger hope u can help me.. thanks

The point is she did not anticipate the size of the bag and wants to return it. I clearly stated the dimensions of the bag.. it's not funny.

What can I do? Please give me some suggestions..

sea0fyears · Oct 19th, 2007, 02:52 AM

I'd say just send her a polite email reminding her of your all sales final policy and hope she doesn't file a dispute.. Not that she'd have any leverage, but it would be a hassle for you. Have you left feedback?

mgdinosaur · Oct 19th, 2007, 02:58 AM

Quote:

Originally Posted by sea0fyears

I'd say just send her a polite email reminding her of your all sales final policy and hope she doesn't file a dispute.. Not that she'd have any leverage, but it would be a hassle for you. Have you left feedback?

I did.. and I told her that I stated the dimensions, etc.. Here's her reply..

yea I don't really know because its in inch..

Seriously.. what can I do if she doesn't understand measurement in inches and doesn't bother converting, right??

She also sent me this.. the receipt i from the Chanel B in Europe, but I got the bag in Singapore..

oh yeah I want to ask where did you bought this bag again? How come the receipt is in euro??

It's really unnecessary..

Judge Judy 58 · Oct 19th, 2007, 03:08 AM

I think she's short a light bulb. She should have had the 'inches' clarified by someone before she bid. If you don't want a negative, she has offered to return it at her expense..... this would be your choice as she hasn't got a leg to stand on.

mgdinosaur · Oct 19th, 2007, 03:29 AM

That is true.. now she says she's just asking.. no big deal..

I am so confused..

BTW, are you really judge judy??

print*model · Oct 19th, 2007, 07:58 AM

Buyer's remorse at it's best. Tell her if she doesn't want the bag, she can re-sell it. I wouldn't take it back. She's complaining about lint on the dust bag? She's crazy.

article3 · Oct 19th, 2007, 09:25 AM

Not your responsibility. She took a risk by not reading the page and/or not clarifying what it meant. Sorry you have to deal with this buyer!

chloe-babe · Oct 19th, 2007, 02:30 PM

Yep, its crazy. You have done everything right in your listing, including stating no returns.

You might want to mention to her that if a bag comes with a protective cloth, you are always going to get lint on a black dustbag lol!!!!

It would be funny if it wasnt so frustrating. But tell her something like, if its too small for her, you are perfectly happy for her to sell it on, but you sold this bag correctly, and in good faith!

Regina07 · Oct 19th, 2007, 05:51 PM

Stand firm on your policy of no returns/refunds. She has the option of selling it if she doesn't want it.

how do you know you'll get the same bag back if you accept it?

cooper1 · Oct 19th, 2007, 06:00 PM

I agree with Regina07. Stand firm, and do not accept a return. She can relist it and deal with that herself. There is nothing wrong with the bag; it is just too small for her. This type of thing has happened to me before where I bought something on eBay, and it didn't work for me, but it is NOT the seller's fault, so I just re-sell it. No biggie! Do NOT let her send it back. This kind of stuff is getting out of hand on eBay. Are these people THAT clueless???? I mean, if you want to be able to return/ exchange something, go buy it retail. If you want a deal, and are willing to take the risk, go with eBay. EBay is NOT a retail store!!!!

mgdinosaur · Oct 19th, 2007, 06:51 PM

Thanks for your reply..

I told her I can't be sure if she is going to return the same bag or a fake, besides, I stated no change-of-mind returns.

I stood my ground and asked if she knows what she's buying. She said she didn't know..

Well, this is another case of someone buying a bag just because she has the money to buy it, not because she knows what she wants.

Sad story. I sent her a long email on the history of Chanel reissues.. she seems quite happy and left me a positive feedback.

The complaint on the lint on the black dustbag is kinda funny!

This is her first Chanel and she expected a classic flap. She was shocked (I think) to see that the straps doesn't have intertwined leather and the clasp is mademoiselle instead of CC..

Everything is sorted now. She's happy.

lvgodiva · Oct 20th, 2007, 06:16 AM

I can assume she just try to find any reason to return it

buyer's remorse??

gacats · Oct 20th, 2007, 10:44 AM

She may have been young too, really, she needed to learn your rules so that she doesn't treat every single item she buys on eBay, as a dept. store where she can return things if it's not what she expected.
You were right to deal with her the way you did, pleasantly & in a "teaching" mode. You may have made yourself a repeat buyer & I think she learned to be careful in future.

mgdinosaur · Oct 20th, 2007, 08:10 PM

She's 22 years old (her email addy is her d.o.b)..

Yeah.. she's inexperienced, I must say..

Thanks for the support, girls.. This teaches me to always put everything down in black and white in my listings.

skigirl73 · Oct 20th, 2007, 08:25 PM

I agree with everyone else in standing by your policy. It's not your fault she didn't comprehend your listing. As for the dust bag, tell her to use a lint roller or get a piece of tape to get the "fur" off it. I'd also tell her she can re-sell it herself if she isn't happy. She definitely sounds like she is not the sharpest knife in the drawer! Good luck!

Oct 19th, 2007, 02:35 AM	#1
mgdinosaur Member	Buyer didn't read the measurements of the bag, finds it too small and wants a return! Hi girls.. I am so ulucky in buying/selling recently.. I sold a Chanel 2.55 reissue in dark white recently, and here's the auction page http://cgi.ebay.com/ws/eBayISAPI.dll...tem=1601647865 It's a good price. Now, I posted the dimensions of the bag right underneath the colour. Also, I stated that all sales are final and there's no change-of-mind returns (I'm afraid of people returning fakes). That's why I stated everything (colour, dimensions, lots of pictures) clearly in the auction. Now, the buyer received the bag and complained. Hi I received the bag today but I notice the tassels is broken is cut in half and u didn't mention that, the dust bag also so many fur. I keep my designer bag very neatly so I want it really perfect! Can I do a refund? I paid all the postage and the returning also.. Pls reply me asap thx you! I thought "huh? what tassels??" Not long after that, she sent another message. Oh sorry my mistake the tassels is like that.. But the bag is a bit too small I can't put anything.. I thought is a little bit bigger hope u can help me.. thanks The point is she did not anticipate the size of the bag and wants to return it. I clearly stated the dimensions of the bag.. it's not funny. What can I do? Please give me some suggestions..

Oct 19th, 2007, 02:52 AM	#2
sea0fyears Ready or not... Location: Arizona	Re: Buyer didn't read the measurements of the bag, finds it too small and wants a ret I'd say just send her a polite email reminding her of your all sales final policy and hope she doesn't file a dispute.. Not that she'd have any leverage, but it would be a hassle for you. Have you left feedback? __________________ Come visit my purse collection!! (new stuff on BOTTOM of page 3) 2008 Wishlist ~ Black Prada Nylon Backpack ~ Neverfull MM in Damier (got it.. love it!) ~ "Return to Tiffany's" oval bracelet ~ Damier Speedy 30 (got it) ~ Agenda PM, style undecided ~A new Hair style. (got it.. maybe once I'm brave enough I'll post pics)

Oct 19th, 2007, 03:08 AM	#4
Judge Judy 58 Member	Re: Buyer didn't read the measurements of the bag, finds it too small and wants a ret I think she's short a light bulb. She should have had the 'inches' clarified by someone before she bid. If you don't want a negative, she has offered to return it at her expense..... this would be your choice as she hasn't got a leg to stand on.

Oct 19th, 2007, 03:29 AM	#5
mgdinosaur Member	Re: Buyer didn't read the measurements of the bag, finds it too small and wants a ret That is true.. now she says she's just asking.. no big deal.. I am so confused.. BTW, are you really judge judy??

Oct 19th, 2007, 07:58 AM	#6
print*model Member	Re: Buyer didn't read the measurements of the bag, finds it too small and wants a ret Buyer's remorse at it's best. Tell her if she doesn't want the bag, she can re-sell it. I wouldn't take it back. She's complaining about lint on the dust bag? She's crazy.

Oct 19th, 2007, 09:25 AM	#7
article3 Loves Bags & the Law	Re: Buyer didn't read the measurements of the bag, finds it too small and wants a ret Not your responsibility. She took a risk by not reading the page and/or not clarifying what it meant. Sorry you have to deal with this buyer! __________________ Carrie: "Honey, if it hurts so much, why are we going shopping?" Samantha: "I have a broken toe, not a broken spirit." - Sex and the City

Oct 19th, 2007, 02:30 PM	#8
chloe-babe Member Location: United Kingdom	Re: Buyer didn't read the measurements of the bag, finds it too small and wants a ret Yep, its crazy. You have done everything right in your listing, including stating no returns. You might want to mention to her that if a bag comes with a protective cloth, you are always going to get lint on a black dustbag lol!!!! It would be funny if it wasnt so frustrating. But tell her something like, if its too small for her, you are perfectly happy for her to sell it on, but you sold this bag correctly, and in good faith! __________________ Jools www.virtuallyyourassistant.co.uk

Oct 19th, 2007, 05:51 PM	#9
Regina07 Member Location: Los Angeles California	Re: Buyer didn't read the measurements of the bag, finds it too small and wants a ret Stand firm on your policy of no returns/refunds. She has the option of selling it if she doesn't want it. how do you know you'll get the same bag back if you accept it?

Oct 19th, 2007, 06:00 PM	#10
cooper1 wag more, bark less! Location: Atlanta	Re: Buyer didn't read the measurements of the bag, finds it too small and wants a ret I agree with Regina07. Stand firm, and do not accept a return. She can relist it and deal with that herself. There is nothing wrong with the bag; it is just too small for her. This type of thing has happened to me before where I bought something on eBay, and it didn't work for me, but it is NOT the seller's fault, so I just re-sell it. No biggie! Do *NOT* let her send it back. This kind of stuff is getting out of hand on eBay. Are these people THAT clueless???? I mean, if you want to be able to return/ exchange something, go buy it retail. If you want a deal, and are willing to take the risk, go with eBay. EBay is NOT a retail store!!!!

Oct 19th, 2007, 06:51 PM	#11
mgdinosaur Member	Re: Buyer didn't read the measurements of the bag, finds it too small and wants a ret Thanks for your reply.. I told her I can't be sure if she is going to return the same bag or a fake, besides, I stated no change-of-mind returns. I stood my ground and asked if she knows what she's buying. She said she didn't know.. Well, this is another case of someone buying a bag just because she has the money to buy it, not because she knows what she wants. Sad story. I sent her a long email on the history of Chanel reissues.. she seems quite happy and left me a positive feedback. The complaint on the lint on the black dustbag is kinda funny! This is her first Chanel and she expected a classic flap. She was shocked (I think) to see that the straps doesn't have intertwined leather and the clasp is mademoiselle instead of CC.. Everything is sorted now. She's happy.

Oct 20th, 2007, 06:16 AM	#12
lvgodiva Member	Re: Buyer didn't read the measurements of the bag, finds it too small and wants a ret I can assume she just try to find any reason to return it buyer's remorse?? __________________ LVGodiva.

Oct 20th, 2007, 10:44 AM	#13
gacats love me some bags! Location: Georgia	Re: Buyer didn't read the measurements of the bag, finds it too small and wants a ret She may have been young too, really, she needed to learn your rules so that she doesn't treat every single item she buys on eBay, as a dept. store where she can return things if it's not what she expected. You were right to deal with her the way you did, pleasantly & in a "teaching" mode. You may have made yourself a repeat buyer & I think she learned to be careful in future. __________________ GaCats Proud Navy Mom My 2009 wish list: Chanel Ultimate Soft medium handbag in black Louis Vuitton Panda pochette ( in the works) Something Goyard- yeah, that'll happen.....

Oct 20th, 2007, 08:10 PM	#14
mgdinosaur Member	Re: Buyer didn't read the measurements of the bag, finds it too small and wants a ret She's 22 years old (her email addy is her d.o.b).. Yeah.. she's inexperienced, I must say.. Thanks for the support, girls.. This teaches me to always put everything down in black and white in my listings.

Oct 20th, 2007, 08:25 PM	#15
skigirl73 Member Location: Denver, CO	Re: Buyer didn't read the measurements of the bag, finds it too small and wants a ret I agree with everyone else in standing by your policy. It's not your fault she didn't comprehend your listing. As for the dust bag, tell her to use a lint roller or get a piece of tape to get the "fur" off it. I'd also tell her she can re-sell it herself if she isn't happy. She definitely sounds like she is not the sharpest knife in the drawer! Good luck!