Bought a bag, USPS claimed it was delivered, but I didn't receive it :(

[MrsLinas]

Originally Posted by Ellie Mae

That is good that your seller is trying to assist. But TBH, I think YOU may get further, as this was YOUR address, YOUR carrier, YOUR local PO. And it was signed for on YOUR behalf. At any rate, you should file a complaint at the 877# provided by LindaP and w/ the Postal Investigators. And I would. There is something inherently wrong when a carrier signs for a pkg on behalf of a postal recipient. She likely thought she was doing you a favor, but truth is, a postal carrier cannot determine the contents or value of a pkg and should not ever take that liberty when sig confirm is required. Curious.. did the carrier sign YOUR name??

I filed a complaint with the Postal Investigators thru the link you provided..and I will definitely call the 877#.

Yes, the carrier signed MY name, I got a copy of it from the Proof of Delivery Info..

[moonchopin]

unfortunately its not the sellers responsibility. its the po fault not theirs. she is being very kind inquiring. BUt the mishandling was directly attributed to the post office not following procedure. Even if there was no insurance, its already proven the PO f'd up by signing for your package when they absolutely SHOULD NOT HAVE.

[Ellie Mae]

Originally Posted by MrsLinas

I filed a complaint with the Postal Investigators thru the link you provided..and I will definitely call the 877#. Yes, the carrier signed MY name, I got a copy of it from the Proof of Delivery Info..

Although LindaP has not responded to my query about a SIGNATURE being needed for DEL CONFIRM, you made comment that the PO carrier mistook the parcel as DELIV CONFIRM and not SIG CONFIRM... which is why she claims to have left it unattended on your porch. I am not buying that theory, based on the fact that she SIGNED YOUR NAME. I don't think any sig is required on DELIV CONFIRM and if it was it would have been the CARRIER's name being signed, confirming delivery, and not YOURS. So, thus far, the carrier's explanation of confusion is not flying w/ me.

[MrsLinas]

I was thinking the same Ellie Mae, why on earth would she sign my name if she thought that the package was deliv confirm only. why not sign her own name? I actually ask her that and the answer I got from her and her supervisor was, "We do that all the time!" wtf?
I just found out too that the carrier spoke with my neighbors across the street. (Remember that my neighbor is a police officer, and I told him what's going on and how they are accusing them of stealing my pkg) He told her, "well how do we know you didn't take the pkg?"

[Ellie Mae]

Originally Posted by MrsLinas

I was thinking the same Ellie Mae, why on earth would she sign my name if she thought that the package was deliv confirm only. why not sign her own name? I actually ask her that and the answer I got from her and her supervisor was, "We do that all the time!" wtf? I just found out too that the carrier spoke with my neighbors across the street. (Remember that my neighbor is a police officer, and I told him what's going on and how they are accusing them of stealing my pkg) He told her, "well how do we know you didn't take the pkg?"

This is NUTS!! IMO, there is NO reason for the carrier to SIGN your name on a DEL CONFIRM. NO REASON. IMO, she fully understood the need for SIG CONFRIM. Or else she would NOT have signed YOUR NAME. Of course, on a sig confirm, whomever signed would sign the name of the addressee, which would be YOUR name... but only on SIG CONFIRM, I think.

Now, WHY she took it upon herself to sign your name is far beyond me... except that I HAVE heard this done before.
Is this a carrier ya'll have had for a LONG time that knows your family well? And like in a small town??
I am grasping for reasoning.. can ya tell??

[aimtree]

This doesn't seem right at all, why on earth would she sign your name not her own.
I think it's clear she acted unprofessionally/(maybe even unlawfully faking your signature) and I hope you are able to speak to someone who can answer your questions about this and not just shrug it off with excuses.
I once just got home and and saw my usps guy leaving my building and he wouldn't let me sign for my package unless I showed ID or had keys which opened my mail box and I'm glad he acted like that, as it is how it should be.

[Ellie Mae]

Originally Posted by aimtree

This doesn't seem right at all, why on earth would she sign your name not her own. I think it's clear she acted unprofessionally/(maybe even unlawfully faking your signature) and I hope you are able to speak to someone who can answer your questions about this and not just shrug it off with excuses. I once just got home and and saw my usps guy leaving my building and he wouldn't let me sign for my package unless I showed ID or had keys which opened my mail box and I'm glad he acted like that, as it is how it should be.

HI AIM! Exactly.. and next time you think he is being a huge PITA, he's actually protecting your purchases, eh?? He's doing his job and doing it well!
I am lost too darlin, TBH. If DEL CONFIRM required a sig, then would be the carrier's sig. SIG CONFIRM requires the recipient's sig, or someone else in the household. None of which happened. SCARY....

[CornflakeGirl]

Originally Posted by LindaP

I don't think it's unreasonable for USPS to require proof of value before paying out a claim.

I disagree. If USPS allows people to pay for insurance up to a value without requiring proof of that value, it is unreasonable for USPS to require proof of that value to payout the claim. The poster paid for $900 of insurance. When USPS lost the package that was insured for $900, they were liable for that amount and should have paid it out.

Also, in the posters case it shows poor business practices too. USPS only "saved" $390 by not paying out the full claim. However, since USPS probably spent more than 10-20 hours dealing with the claim and the total hourly salary for the employees involved is probably $19.5-$39 per hour. They probably lost money by going through the review and only processing a partial payout.

Sorry for going off-topic.

[MrsLinas]

Originally Posted by Ellie Mae

This is NUTS!! IMO, there is NO reason for the carrier to SIGN your name on a DEL CONFIRM. NO REASON. IMO, she fully understood the need for SIG CONFRIM. Or else she would NOT have signed YOUR NAME. Of course, on a sig confirm, whomever signed would sign the name of the addressee, which would be YOUR name... but only on SIG CONFIRM, I think. Now, WHY she took it upon herself to sign your name is far beyond me... except that I HAVE heard this done before. Is this a carrier ya'll have had for a LONG time that knows your family well? And like in a small town?? I am grasping for reasoning.. can ya tell??

I'm really losing sleep on this...just thinkin about what's goin on is making my stomach cave in!
Yes, I live in a small town..but I'm not for sure if she's been our carrier since we've had the house..Our house was built in 2007 so it's fairly new. But I used to see a guy carrier delivering our mail when I was on maternity leave..And No, she doesn't know my family at all.

Originally Posted by aimtree

This doesn't seem right at all, why on earth would she sign your name not her own. I think it's clear she acted unprofessionally/(maybe even unlawfully faking your signature) and I hope you are able to speak to someone who can answer your questions about this and not just shrug it off with excuses. I once just got home and and saw my usps guy leaving my building and he wouldn't let me sign for my package unless I showed ID or had keys which opened my mail box and I'm glad he acted like that, as it is how it should be.

I'm glad you guys see this situation as not being right..because those people at the PO kept insisting that what they did was right, a normal everyday thing that they do!
I can't wait until I hear from the Postmaster...I hope she doesn't give me the same BS excuse..

[MrsLinas]

just got an email from mailtheft@uspis.gov:

"Thank you for completing this form.

Your Reference number is: ******

The U.S. Postal Inspection Service gathers data on mail-related crime to determine whether a violation has occurred. While we can't guarantee that we can recover lost money or items, your information can help alert Inspectors to problem areas and possibly prevent other people from being victimized.

U.S. Postal Inspectors base their investigations on the number, substance, and pattern of complaints received from the public. We ask you to keep all original documents related to your complaint. We will contact you ONLY if more information is needed.

Please DO NOT REPLY to this email"

..which doesn't tell me much

[Lushbaby]

Originally Posted by LindaP

I don't think it's unreasonable for USPS to require proof of value before paying out a claim. bunnymasseuse - Yes, both UPS and Fed-Ex source out to USPS. We don't get Fed-Ex at our location but every day the UPS man comes with a handful of packages for us to deliver for them. You can tell this on the packages you receive because you'll see both a UPS tracking number and a USPS delivery confirmation number. Linda

I'm not going to hijack this thread, Linda, but I did have proof. USPS chose to not accept it.

[LindaP]

Originally Posted by Ellie Mae

LindaP.... since you are employed by USPS... can you tell me, for DELIV CONFIRM, does the carrier SIGN that a parcel was delivered?

No, there is no signature for delivery confirmation, we have scanners and we scan the barcode and select 'delivered'.

Linda

[LindaP]

Originally Posted by CornflakeGirl

I disagree. If USPS allows people to pay for insurance up to a value without requiring proof of that value, it is unreasonable for USPS to require proof of that value to payout the claim. The poster paid for $900 of insurance. When USPS lost the package that was insured for $900, they were liable for that amount and should have paid it out. Also, in the posters case it shows poor business practices too. USPS only "saved" $390 by not paying out the full claim. However, since USPS probably spent more than 10-20 hours dealing with the claim and the total hourly salary for the employees involved is probably $19.5-$39 per hour. They probably lost money by going through the review and only processing a partial payout. Sorry for going off-topic.

I'll just agree to disagree with ya on this one!

Originally Posted by Lushbaby

I'm not going to hijack this thread, Linda, but I did have proof. USPS chose to not accept it.

You said you had two seperate paypal payments as proof, though neither listed what the item was for? No, USPS will not accept that as proof, you have to have an actual invoice or receipt for the item. As far as USPS knows those paypal transactions could have been for anything. In cases of Ebay sales a printout of the final auction page will do but I understand that this was something you did outside Ebay, by sending to a friend. I can understand your frustration, I would have been livid that the package was lost, but in the case of insurance claims I don't think USPS is unreasonable to require proof of value. IMHO and all that. :)


Linda

[gacats]

Oh, boy, I think at the very least, the money will be refunded, both buyer and seller will be made whole for the loss, and somebody will be carrying around a Gucci bag, but it won't be the buyer or seller.
I wonder though, will that bag magically be found in the carrier's vehicle?

[LVandBaby]

I'm so sorry to hear this happen MrsLinas. A similar situation happened to me about 4 months ago. The seller bought insurance and signature confirmation for 250$ item. My tracking shows delivered but I never received a package! I spoke with the USPS worker and my info shows my package was signed by someone named allen (I don't know anyone by the name Allen!!)and delivered to an illegibly written address! I was so mad when usps would not honor the insurance claim because they said item was "delivered". They were giving me and the seller a very hard time.The company (seller) refunded my money but not sure if they won the insurance claim or not in the end. btw the seller has to claim the insurance cos they have the # and info. Good luck, hope everything goes well for both you and the seller