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Feb 2, 2011, 2:01pm   #1
littlerock's Avatar
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If you've recently purchased a fake or questionable handbag online (ebay, bonanza, etc) please read this thread for instructions on how to proceed. This is just advice and is in no way a guarantee that you will win your claim. Should you have any additional, specific questions please start a new thread.

#1) Contact your seller to see if they will freely allow you to return your item for a complete refund. Sometimes sellers will not put up a fight. Please note that if they do allow you to return the bag, the return shipping will likely come out of your own pocket. Also, for your own protection I suggest getting signature confirmation and insurance, especially if a lot of money is on the line.

#2) What to do if your seller won't accept a return? Open an ebay or paypal claim immediately. You don't need to escalate it yet but opening a claim will let your seller know you're serious and will alert ebay/ paypal to the issue.

* If you purchased your item thru ebay, file an ebay claim to utilize "ebay buyer protection".
* If you did not go through ebay, but paid through paypal, file your claim with paypal to take advantage of paypal's buyer protection.

#3) Escalate the claim once you're ready to make your case. You should not need a written letter of authenticity/ non-authenticity if you file your claim through ebay but you may need one for a paypal claim to prove non-authenticity. If a written letter of authenticity is needed for any reason, see below for more information.

#4) If all else fails and ebay/ paypal are of no help, try a credit card chargeback. Of course you'd have to have paid with a credit card in order to do so. If you've paid with western union, bank wire transfer or paypal balance, you're options are very limited unfortunately but still worth a try.
Last edited Nov 17, 2012 at 9:08pm.
Feb 2, 2011, 2:03pm   #2
littlerock's Avatar
Thread Starter
Need an Authentication letter for a paypal claim?

Thanks to a helpful member we have a short list of professional authenticators known to provide info accepted by paypal and ebay. In alphabetical oder..

Bababebi - Hermes

Caroldiva - Louis Vuitton

Castira - Gucci

Etinceler Authentications - Chanel

Fakespotters - Alexander McQueen, Alexander Wang, Balenciaga, Bottega Veneta, Burberry, Celine, Chloe, Dior, Fendi, Hermes, Louis Vuitton, Miu Miu, Mulberry, Prada, Tod's
* Will also authenticate fine jewelry and watches.

Mypoupette - Louis Vuitton

Please note that The Purse Forum is not affiliated with any of these companies. This is just a list compiled from a member who recently shopped around for authentication. If you have any info to add, please PM me. We will try to keep this as up to date as possible.

Here is the original discussion thread:

Last edited Feb 23, 2015 at 4:34pm.
Feb 2, 2011, 2:04pm   #3
littlerock's Avatar
Thread Starter
If you'd like to report internet fraud/ the selling of fakes, please read here: