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Best way to ship to Singapore?

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Jun 10, 2008, 6:37am   #16
88keys's Avatar
88keys
Member
I'm from Singapore and it's a shame a lot of people don't want to ship to Asia. I made my first ebay purchase recently - a lovely Bottega Veneta bag that cost over USD1,000 and the seller sent it via USPS even though my address could not be confirmed cos it's a SG credit card. How about getting the issuing bank's phone no. and calling the bank to verify the card? That's if the buyer's prepared to divulge her card details.
Jun 11, 2008, 8:50am   #17
j
jjyounger
Judy
Originally Posted by Taralindsey
Ok.. so if I send out to them I will not be protected by paypal.. what would you do? Sell to them and hope for the best? I have sold to a couple of nice people in Japan and everything was fine.

Does anyone out there sell to international buyers and have any good advice?
Tara, I ship to Singapore quite a bit. I just shipped a Chanel NIB medium classic yesterday to Singapore. I have never had a problem shipping there. I ship via USPS Express Mail International, with full insurance. On the bag I shipped yesterday, the postage was $45.90. I am always given a guaranteed date of delivery when I ship this way as well (3-5 business days). Also, Singapore is one of those countries (unlike most European countries) where you can ship an item fully insured. I would go for it if I were you. Yesterday was my 8th time shipping there, and as I said, I have never yet had one problem. Good luck!!
Jun 11, 2008, 4:55pm   #18
h
hlchen
Mother of 3 Angels
With international buyers, and if the item is a high value item, I only ship EMS. It cost quite a bit more, but it is like UPS and FedEx. It includes insurance up to a certain amount and it needs a signature.
Jun 11, 2008, 7:23pm   #19
j
jjyounger
Judy
Originally Posted by hlchen
With international buyers, and if the item is a high value item, I only ship EMS. It cost quite a bit more, but it is like UPS and FedEx. It includes insurance up to a certain amount and it needs a signature.
Right, EMS is the same thing as Express Mail International. You get $100 free insurance, and the amount of insurance that you may purchase varies by country. For items going to Singapore, you can insure for up to $5,000.
Jul 14, 2008, 9:37pm   #20
ILOVEGUCCI's Avatar
ILOVEGUCCI
Member
Hi
I just sold a Gucci bag to a person in Singapore with an uncomfirmed address. She's been an Ebay member since Jan 08 and She's 100% feedback member with 12 feedbacks but only 2 transactions as a buyer. Her account is verified but her address is uncomfirmed. I'm aware that Singapore buyers can not comfirm addresses. What do I do? I'm afraid to send the expensive bag as if she claims she never got it, Paypal will deduct it from my account I believe even if I use a Express mail with tracking & delivery confirmation. I guess all she'd have to say is that she never signed for it. I don't know if I should just refund her the money and have her wire me the money somehow if she still wants the bag. PLS HELP what to do!!!!!
Jul 14, 2008, 9:54pm   #21
j
jjyounger
Judy
[quote=ILOVEGUCCI;7112225]Hi
I just sold a Gucci bag to a person in Singapore with an uncomfirmed address. She's been an Ebay member since Jan 08 and She's 100% feedback member with 12 feedbacks but only 2 transactions as a buyer. Her account is verified but her address is uncomfirmed. I'm aware that Singapore buyers can not comfirm addresses. What do I do? I'm afraid to send the expensive bag as if she claims she never got it, Paypal will deduct it from my account I believe even if I use a Express mail with tracking & delivery confirmation. I guess all she'd have to say is that she never signed for it. I don't know if I should just refund her the money and have her wire me the money somehow if she still wants the bag. PLS HELP what to do!!!!![/quote]

I've sold quite a few Chanel bags to buyers in Singapore. I always ship via USPS Express Mail International. Signature is mandatory with EMI. I fully insure (first $100 is free), so I normally end up shipping from the PO, not online. I have had buyers with fewer feedback than yours buy my bags from Singapore. I have had NO problems ever with my international buyers. A couple of them have asked me to ship with a lower value on the item. I won't do that, so we mutually agreed not to complete the transaction. I have had no chargebacks and not one complaint. Great feedback from them as well.

You have not said that your buyer has asked you to devalue the bag. She has won it, and that means that you have contracted to sell it to her and ship to her. I think you will probably be fine shipping EMI with full insurance.

Once you have the tracking number, sign in to the USPS website and request emails tracking the package. Once it is delivered, you can also get an email of the signature confirmation, which you should keep for several months in case of an attempted chargeback. I don't think you have anything to worry about here.
Jul 14, 2008, 10:20pm   #22
ILOVEGUCCI's Avatar
ILOVEGUCCI
Member
Thanks so much for the detailed feedback. I guess I just got a bit concerned since the buyer does not want the item insured but I will anyway for my sake.

Quick question, if u could all the receipts and proof of delivery, can the buyer still win via paypal because of the uncomfirmed address if buyer decides to claim they never got it???



[quote=jjyounger;7112473]
Originally Posted by ILOVEGUCCI
Hi
I just sold a Gucci bag to a person in Singapore with an uncomfirmed address. She's been an Ebay member since Jan 08 and She's 100% feedback member with 12 feedbacks but only 2 transactions as a buyer. Her account is verified but her address is uncomfirmed. I'm aware that Singapore buyers can not comfirm addresses. What do I do? I'm afraid to send the expensive bag as if she claims she never got it, Paypal will deduct it from my account I believe even if I use a Express mail with tracking & delivery confirmation. I guess all she'd have to say is that she never signed for it. I don't know if I should just refund her the money and have her wire me the money somehow if she still wants the bag. PLS HELP what to do!!!!![/quote]

I've sold quite a few Chanel bags to buyers in Singapore. I always ship via USPS Express Mail International. Signature is mandatory with EMI. I fully insure (first $100 is free), so I normally end up shipping from the PO, not online. I have had buyers with fewer feedback than yours buy my bags from Singapore. I have had NO problems ever with my international buyers. A couple of them have asked me to ship with a lower value on the item. I won't do that, so we mutually agreed not to complete the transaction. I have had no chargebacks and not one complaint. Great feedback from them as well.

You have not said that your buyer has asked you to devalue the bag. She has won it, and that means that you have contracted to sell it to her and ship to her. I think you will probably be fine shipping EMI with full insurance.

Once you have the tracking number, sign in to the USPS website and request emails tracking the package. Once it is delivered, you can also get an email of the signature confirmation, which you should keep for several months in case of an attempted chargeback. I don't think you have anything to worry about here.
Jul 14, 2008, 10:49pm   #23
VPT's Avatar
VPT
i ♥ blood oranges
FULL INSURANCE do not devalue! There is no reason to devalue the item because Singaporeans don't have to pay tax on imports unless it's a commercial consignment that's literally shipped, where it will go through the shipping port rather than regular postal service.
Jul 14, 2008, 11:02pm   #24
j
jjyounger
Judy
[quote=ILOVEGUCCI;7112847]Thanks so much for the detailed feedback. I guess I just got a bit concerned since the buyer does not want the item insured but I will anyway for my sake.

Quick question, if u could all the receipts and proof of delivery, can the buyer still win via paypal because of the uncomfirmed address if buyer decides to claim they never got it???

Yes, you definitely need to insure. I require insurance, but include it in shipping and handling charges.

Anytime there is a PayPal claim, there is a chance that the other party will win. However, if you have all of the backup detailed above, you should be fine. In the fall, PayPal plans to expand the current PowerSeller perk which offers Seller Protection when shipping to unconfirmed addresses. All sellers will then be able to ship to unconfirmed addresses and be covered. I believe this is due to begin in October.
Jul 15, 2008, 4:20am   #25
Taralindsey's Avatar
Thread Starter
Taralindsey
peněženka blázen
I have not heard anything from the Singaporean buyer of my LV. No news is good new maybe?
Jul 15, 2008, 7:32am   #26
ILOVEGUCCI's Avatar
ILOVEGUCCI
Member
Hi

Thanks for your email. I will ship via Express mal only as indicated by you.

However I have sent 3 emails asking to the buyer to pls verify the shipping address for me since the paypal address is unconfirmed and no response at all. The item was won & paid on Sunday. Today is Tuesday and I know I have to ship within 7 business days to be protected by paypal. I sent 3 reminders to the buyer and no response. I guess my question is should I ship to the paypal uncomfirmed address via EXPRESS MAIL ANYWAY OR should I wait for the response???

[quote=jjyounger;7113529]
Originally Posted by ILOVEGUCCI
Thanks so much for the detailed feedback. I guess I just got a bit concerned since the buyer does not want the item insured but I will anyway for my sake.

Quick question, if u could all the receipts and proof of delivery, can the buyer still win via paypal because of the uncomfirmed address if buyer decides to claim they never got it???

Yes, you definitely need to insure. I require insurance, but include it in shipping and handling charges.

Anytime there is a PayPal claim, there is a chance that the other party will win. However, if you have all of the backup detailed above, you should be fine. In the fall, PayPal plans to expand the current PowerSeller perk which offers Seller Protection when shipping to unconfirmed addresses. All sellers will then be able to ship to unconfirmed addresses and be covered. I believe this is due to begin in October.
Jul 16, 2008, 9:16am   #27
J
Jaded81
Member
Are you sure about this?

Originally Posted by VPT
FULL INSURANCE do not devalue! There is no reason to devalue the item because Singaporeans don't have to pay tax on imports unless it's a commercial consignment that's literally shipped, where it will go through the shipping port rather than regular postal service.
Jul 21, 2012, 9:42am   #28
G
GBS10
Member
Originally Posted by Jaded81
Are you sure about this?
Any word on shipping to Singapore recently, and recommendations, how did your experience go?
Jul 26, 2012, 9:36am   #29
Hamhamjanice's Avatar
Hamhamjanice
Member
Originally Posted by GBS10
Any word on shipping to Singapore recently, and recommendations, how did your experience go?
Hi, usually Singapore buyers have a US address now. Our postal company allows us to receive items from USA and then they would post the items to us in Singapore. This means that we have to pay shipping twice but its kinda worth it. Or at times, I asked to ship direct using DHL /Fed Exp. Expensive but definitely necessary for high priced items.
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