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Coach Dedicated · Oct 28th, 2009, 08:37 AM

I called Paypal and they told me that the claim was not very valid because the listing did not say that the strap was missing. I told that I didn't care too much about that, but it was the major discoloration and stains on my bag, and they told me that "discolorations" was not valid as a dispute either. But I requested the claim to be appealed. Apparently someone is calling me back to get more information.

It seems like I may have better luck with my credit card company. I"ll give them 24 hours like they ask before I do the chargeback request. Thanks - I'll keep you all updated.

I'm definitely trying to keep my cool, but it just frustrated me because it's not like a $5 transaction.

Ellie Mae · Oct 28th, 2009, 09:31 AM

Originally Posted by Coach Dedicated

I called Paypal and they told me that the claim was not very valid because the listing did not say that the strap was missing. I told that I didn't care too much about that, but it was the major discoloration and stains on my bag, and they told me that "discolorations" was not valid as a dispute either. But I requested the claim to be appealed. Apparently someone is calling me back to get more information.

It seems like I may have better luck with my credit card company. I"ll give them 24 hours like they ask before I do the chargeback request. Thanks - I'll keep you all updated.

I'm definitely trying to keep my cool, but it just frustrated me because it's not like a $5 transaction.

I know this is a PITA. But, PP does not exactly approve of buyers who lose claims filing charge backs. Repeated such behavior would likely result in loss of PP priviledges.... like we care. SO, as I said b4, at least you can say that you TRIED to work this out w/ PP b4 filing the charge back.
I def don'g get the reasoning about the missing strap. IF this bag is supposed to have a long strap as a standard accessory, bring it up again when they call back. GOOD LUCK... you need it. You keep getting the PP crazies...

SOLIDGOLD2 · Oct 28th, 2009, 12:46 PM

Did you ask the seller via ebay email if the long strap came with it? If so you can tell them the seller told you it was. If not thats not going to help since the seller never said it came w/ the bag but you can argue the point that that style bag does come with it and the seller never said it didn't come with it

as for the color say the bag has pink permanent dye stains all over it- dont say it's a discoloration

chloehandbags · Oct 28th, 2009, 05:56 PM

Originally Posted by Ellie Mae

OP... based on what you have posted here, I cannot fathom WHY PP sided w/ the seller.

I know, it's bizarre, isn't it?

Did you manage to post all the info about the wear and damage and how the bag's condition differed from that in the listing description and all correspondence between you and the seller, on the dispute console, before escalating, CD?

Definitely call PP and file an appeal.

chloehandbags · Oct 28th, 2009, 06:02 PM

Originally Posted by Coach Dedicated

the major discoloration and stains on my bag, and they told me that "discolorations" was not valid as a dispute either..

That's simply not true.

This is very odd - did you also tell them about all the very worn areas (where the colour is missing)?

emma419 · Oct 28th, 2009, 06:36 PM

I cannot remember where I read this, but it seems PP has been siding with sellers when an item is used - due to the fact that with a pre-owned item there will be wear etc....something along those lines. Basically with a used item, even with the term excellent, the buyer is suppose to assume the item won't be like new blah blah blah.

I use to buy pre-owned items - now I am more reluctant to do so.

chloehandbags · Oct 28th, 2009, 10:06 PM

^ Yes, I've also heard that they're less stringent with used items (understandably), but pink stains/colour transfer and wear so bad that no colour remains, at all, is completely unreasonable, unless documented in the the listing; especially as the description stated; 'like new no scratches on it at all excellent condtion only used a couple of times'.

I'm wondering whether it was due to the way the OP worded the complaint? Maybe she underplayed it?

If she just said; 'The bag has some discolouration and wear.', or something like that, maybe it sounded far less bad than it actually is?

Also, maybe PP were thrown off the scent by her mentioning that it came with no strap and dustbag, when neither were mentioned and/or shown in the listing?

If that is not the case and the OP did accurately and thoroughly describe the extent of the wear and damage and how the bag's actual condition differed from that in the description, then I begin to wonder whether there's some sort of foul play afoot...

Don't eBay/PP employees sometimes list their own items?

Coach Dedicated · Oct 29th, 2009, 09:04 AM

Thank you so much everyone for the great advice. I thought they could track the conversations the seller and I were having through our ebay account. The seller didn't say much in the claim communication, just simply that he/she didn't refund items they listed and then refused to give me any sort of refund.

Paypal stated that someone was going to contact me within 24 hours and I still haven't heard anything. It is 9am now, and I called at 8am yesterday.

This is so frustrating, since I've never had this sort of problem before.

How long should I wait before calling them back again? Should I call paypal back again or just call my credit card to file a chargeback?

chloehandbags · Oct 29th, 2009, 09:23 AM

Originally Posted by Coach Dedicated

Thank you so much everyone for the great advice. I thought they could track the conversations the seller and I were having through our ebay account.

No, unfortunately not - you have to copy and paste everything onto the dispute console (adding who said what and the date of the email at the top of each post).

You also have to be super-detailed in your description of all the flaws and state how the bag's condition differs from that in the description.

No problem, BTW.

Quote:

The seller didn't say much in the claim communication, just simply that he/she didn't refund items they listed and then refused to give me any sort of refund.

Paypal stated that someone was going to contact me within 24 hours and I still haven't heard anything. It is 9am now, and I called at 8am yesterday.

This is so frustrating, since I've never had this sort of problem before.

How long should I wait before calling them back again? Should I call paypal back again or just call my credit card to file a chargeback?

Hmmm...

How annoying!

I'd call again, if I were you and not hang up until I'd talked to someone.

Failing that, yes, just file a chargeback - after all, you will have given Paypal more than enough chances to do the right thing!

I'm still shocked at how badly you've been treated, actually.

Twilight78 · Oct 29th, 2009, 10:33 PM

Originally Posted by Coach Dedicated

How long should I wait before calling them back again? Should I call paypal back again or just call my credit card to file a chargeback?

Don't be afraid to call as many time as you have to until you find someone who'll listen to you. Try to speak to a few different agents. If that doesn't work then file a chargeback.

Ellie Mae · Oct 29th, 2009, 10:41 PM

Originally Posted by Twilight78

Don't be afraid to call as many time as you have to until you find someone who'll listen to you. Try to speak to a few different agents. If that doesn't work then file a chargeback.

Exactly.. different reps give different answers, eh?

Twilight78 · Oct 29th, 2009, 10:59 PM

Originally Posted by Ellie Mae

Exactly.. different reps give different answers, eh?

Yep!

SOLIDGOLD2 · Oct 29th, 2009, 11:13 PM

Originally Posted by Twilight78

Don't be afraid to call as many time as you have to until you find someone who'll listen to you. Try to speak to a few different agents. If that doesn't work then file a chargeback.

yup! just hang up and call again

karmenzsofia · Oct 29th, 2009, 11:38 PM

Ay, ay, ay...what a liar that seller is

. Used twice my a$$.

In response to someone's post about PP always siding with buyers, yesterday (I think it was) I posted that that's not always the case, and here we have an example.

Why did PP rule in favor of the seller? You'll have to ask them. It might be because of how you worded your dispute and/or how the seller replied and/or the fact that the listing had next to no description, just some measurements and a vague statement about it's condition--"excellent condition"..."used only a couple of times"--and two photos. (This reminds me of the SNAD shoes we discussed earlier this week kuz that auction also had no objective description about the condition and no detailed photos.) So that's all PP has to work with in this case.

I would definitely call PP and ask for an explanation in case a PP claims agent f-ed up, and appeal the ruling if you can. If worse comes to worse, send the bag back and dispute the charge with your CC.

JennaVoguette · Oct 30th, 2009, 09:16 AM

Ah! I've been in this position before, paypals a joke. Its let me down soooo many times!. My parents bought my sister her first chanel on ebay for just over a grand. When it arrived the quality was appauling, they compared it to mine (which was bought from a Chanel boutique) and the ebay bag was 100% fake. After so many emails and threats of reporting them we had to file a paypal complaint. we had to send the bag to paypals fraud team where it was checked and confirmed fake, and they gave us a refund. HOWEVER the seller had already transferd the £1200 from their paypal, so we only received £38!!!!!!!!!!!!!

Apparently paypal had suspended their account, but it still left my parents out of pocket!
In the end my dad made the choice to visit the sellers address several times a week. It was a trek for my dad as it was half way up the country but it was now a moral issue rather then about the money! I know my dad had to threaten them alot, but a few weeks later he got a check for £1200, and it went through!.

Im not recomending you visit the sellers address as it could get really nasty, my dad went with a few of his friends, and stayed within the law. He just scared them a little. At the end of the day, we went through the legal process with paypal and contacted trading standards but we had no help.

I think you should try and get their home number, and become an annoyance. :)

Oct 28th, 2009, 12:46 PM	#18
SOLIDGOLD2 why yes, it was Joined: Mar 2007 Posts: 3,304	Did you ask the seller via ebay email if the long strap came with it? If so you can tell them the seller told you it was. If not thats not going to help since the seller never said it came w/ the bag but you can argue the point that that style bag does come with it and the seller never said it didn't come with it as for the color say the bag has pink permanent dye stains all over it- dont say it's a discoloration
SOLIDGOLD2 why yes, it was Joined: Mar 2007 Posts: 3,304

Oct 28th, 2009, 10:06 PM	#22
chloehandbags KIABGGTH Joined: Mar 2006 Location: England, UK. Posts: 11,258	^ Yes, I've also heard that they're less stringent with used items (understandably), but pink stains/colour transfer and wear so bad that no colour remains, at all, is completely unreasonable, unless documented in the the listing; especially as the description stated; 'like new no scratches on it at all excellent condtion only used a couple of times'. I'm wondering whether it was due to the way the OP worded the complaint? Maybe she underplayed it? If she just said; 'The bag has some discolouration and wear.', or something like that, maybe it sounded far less bad than it actually is? Also, maybe PP were thrown off the scent by her mentioning that it came with no strap and dustbag, when neither were mentioned and/or shown in the listing? If that is not the case and the OP did accurately and thoroughly describe the extent of the wear and damage and how the bag's actual condition differed from that in the description, then I begin to wonder whether there's some sort of foul play afoot... Don't eBay/PP employees sometimes list their own items?
	__________________ Go Hannah!!! 'My boss, Ralph Toledano [president of Chloé], always says to me that people come to buy at Chloé for what it is, so it does not make sense to order a Chinese and get delivered an Indian!' - Phoebe Philo, May 2005. Proud member of E.A.R.S! Last edited by chloehandbags; Oct 28th, 2009 at 10:17 PM.

Oct 29th, 2009, 11:38 PM	#29
karmenzsofia Life is Plan Z Joined: Jun 2008 Location: Tarot Card Posts: 14,888	Ay, ay, ay...what a liar that seller is . Used twice my a$$. In response to someone's post about PP always siding with buyers, yesterday (I think it was) I posted that that's not always the case, and here we have an example. Why did PP rule in favor of the seller? You'll have to ask them. It might be because of how you worded your dispute and/or how the seller replied and/or the fact that the listing had next to no description, just some measurements and a vague statement about it's condition--"excellent condition"..."used only a couple of times"--and two photos. (This reminds me of the SNAD shoes we discussed earlier this week kuz that auction also had no objective description about the condition and no detailed photos.) So that's all PP has to work with in this case. I would definitely call PP and ask for an explanation in case a PP claims agent f-ed up, and appeal the ruling if you can. If worse comes to worse, send the bag back and dispute the charge with your CC.
	__________________ Satisfied but wishing 4 a WTM Mini and an AP ~~* Is it true? Is it helpful? Is it necessary? Is it kind? Or, more importantly, is it funny?

Oct 28th, 2009, 08:37 AM	#16
Coach Dedicated OP Always another bag.. Joined: Oct 2009 Posts: 147	I called Paypal and they told me that the claim was not very valid because the listing did not say that the strap was missing. I told that I didn't care too much about that, but it was the major discoloration and stains on my bag, and they told me that "discolorations" was not valid as a dispute either. But I requested the claim to be appealed. Apparently someone is calling me back to get more information. It seems like I may have better luck with my credit card company. I"ll give them 24 hours like they ask before I do the chargeback request. Thanks - I'll keep you all updated. I'm definitely trying to keep my cool, but it just frustrated me because it's not like a $5 transaction.

Oct 28th, 2009, 06:36 PM	#21
emma419 Member Joined: Feb 2009 Location: Ohio Posts: 39	I cannot remember where I read this, but it seems PP has been siding with sellers when an item is used - due to the fact that with a pre-owned item there will be wear etc....something along those lines. Basically with a used item, even with the term excellent, the buyer is suppose to assume the item won't be like new blah blah blah. I use to buy pre-owned items - now I am more reluctant to do so.

Oct 29th, 2009, 09:04 AM	#23
Coach Dedicated OP Always another bag.. Joined: Oct 2009 Posts: 147	Thank you so much everyone for the great advice. I thought they could track the conversations the seller and I were having through our ebay account. The seller didn't say much in the claim communication, just simply that he/she didn't refund items they listed and then refused to give me any sort of refund. Paypal stated that someone was going to contact me within 24 hours and I still haven't heard anything. It is 9am now, and I called at 8am yesterday. This is so frustrating, since I've never had this sort of problem before. How long should I wait before calling them back again? Should I call paypal back again or just call my credit card to file a chargeback?

Oct 30th, 2009, 09:16 AM	#30
JennaVoguette Member Joined: Sep 2009 Location: The english countryside Posts: 17	Ah! I've been in this position before, paypals a joke. Its let me down soooo many times!. My parents bought my sister her first chanel on ebay for just over a grand. When it arrived the quality was appauling, they compared it to mine (which was bought from a Chanel boutique) and the ebay bag was 100% fake. After so many emails and threats of reporting them we had to file a paypal complaint. we had to send the bag to paypals fraud team where it was checked and confirmed fake, and they gave us a refund. HOWEVER the seller had already transferd the £1200 from their paypal, so we only received £38!!!!!!!!!!!!! Apparently paypal had suspended their account, but it still left my parents out of pocket! In the end my dad made the choice to visit the sellers address several times a week. It was a trek for my dad as it was half way up the country but it was now a moral issue rather then about the money! I know my dad had to threaten them alot, but a few weeks later he got a check for £1200, and it went through!. Im not recomending you visit the sellers address as it could get really nasty, my dad went with a few of his friends, and stayed within the law. He just scared them a little. At the end of the day, we went through the legal process with paypal and contacted trading standards but we had no help. I think you should try and get their home number, and become an annoyance. :)

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