Advice Please: Bidder "accidentally" hit my BIN button.

urbanchaod · Jul 23rd, 2008, 01:26 PM

I had a bag listed on eBay. A bidder says she was trying to see if the live.com/$250 deal was working and mistakenly clicked to confirm her BIN bid. Sadly, I believe she really didn't mean to click it. And if I could cancel her bid I would, as I had a solid number of "watchers" looking at the bag.

I don't want to bully her into paying, because it's a luxury handbag... I'd rather just let one of the truly interested parties buy the bag. I'm not sure what to do. eBay won't let me re-list it because of that 30-day rule.

What would you do?

ladyisobel · Jul 23rd, 2008, 02:54 PM

you've paid final value fees on it though, surely you want to get those back ?
also, i had the 30 day listing message but still managed to relist an item, have you tried to relist ?

urbanchaod · Jul 23rd, 2008, 03:01 PM

this all just happened yesterday, so you are right. I want to also not be responsible for those fees on a bag that didn't actually sell. I tried to relist it and that's when it gave me the 30-day message. Customer service told me to file a non-paying bidder form... I just hate to do that since it seems she sincerely did do it on accident. Am I being too nice?

BagLuver · Jul 23rd, 2008, 03:07 PM

^I think there is an option where you can file a claim for non-paying bidder, but state the reason as "because there was a misunderstanding" - that way it doesn't count against either one of you. I've never used this, personally, so I'm not certain about this, but it's worth checking into. Good luck!

ladyisobel · Jul 23rd, 2008, 03:07 PM

accident or not, i think you still need to file the NPB to get the fees back, unless you kindly inform her that you've had to pay XXX amount and ask her if she would like to reimburse you herself to avoid a NPB strike.
bummer that you tried to relist but couldn't, let her know that too !

urbanchaod · Jul 23rd, 2008, 03:15 PM

perfect advice. thank you both so much. I knew I was overlooking an option!

bellamoda · Jul 24th, 2008, 02:18 AM

Quote:

Originally Posted by urbanchaod

I had a bag listed on eBay. A bidder says she was trying to see if the live.com/$250 deal was working and mistakenly clicked to confirm her BIN bid. Sadly, I believe she really didn't mean to click it. And if I could cancel her bid I would, as I had a solid number of "watchers" looking at the bag.

I don't want to bully her into paying, because it's a luxury handbag... I'd rather just let one of the truly interested parties buy the bag. I'm not sure what to do. eBay won't let me re-list it because of that 30-day rule.

What would you do?

Next time you put a BIN in your auction make sure you to select the "payment required immediately" option, this makes the buyer pay right away when they hit the BIN and if they dont the item stays listed.... I always do this now after the whole 30 day restrictions happened....

nickkyvintage · Jul 24th, 2008, 03:27 AM

good thinking Bella - immediate payment is a really good way of avoiding those with sticky fingers! x

nooch · Jul 24th, 2008, 03:48 AM

Use the mutual withdraw option if it still exists.

urbanchaod · Jul 24th, 2008, 04:55 AM

I will definitely add 'immediate pmt required" next time. Hadn't even thought of it before. Seriously, thank you all so much. I was too stunned to think clearly when it occurred.

After your tips yesterday, I filled out the NPB form an was able to select mutually withdrawn. The dispute was cleared up immediately, so I ought to be good to go.

Thank you all so much for advising me!

BagLuver · Jul 24th, 2008, 05:07 PM

Quote:

Originally Posted by bellamoda

Next time you put a BIN in your auction make sure you to select the "payment required immediately" option, this makes the buyer pay right away when they hit the BIN and if they dont the item stays listed.... I always do this now after the whole 30 day restrictions happened....

Yep, I do this too.

urbanchaod · Jul 24th, 2008, 05:16 PM

I'd actually never thought to do so. So it's a great tip.

Geminiz06 · Jul 24th, 2008, 10:38 PM

Quote:

Originally Posted by BagLuver

^I think there is an option where you can file a claim for non-paying bidder, but state the reason as "because there was a misunderstanding" - that way it doesn't count against either one of you. I've never used this, personally, so I'm not certain about this, but it's worth checking into. Good luck!

I have done this, a new ebayer bidded witthout realizing that they needed a paypal account. And yes you all you do is file the claim NPB
then say other reasons- Say it's mutual
then eBay will ask the buyer if its mutual on their end too. And if they to o- agree that its mutual- then ebay then covers the fees, and noone gets a strike- And both sides walk away.

You can confirm this with eBay live support
HTH

Geminiz06 · Jul 24th, 2008, 10:39 PM

Quote:

Originally Posted by bellamoda

Next time you put a BIN in your auction make sure you to select the "payment required immediately" option, this makes the buyer pay right away when they hit the BIN and if they dont the item stays listed.... I always do this now after the whole 30 day restrictions happened....

Thanks for the info..I didnt know that

karmenzsofia · Jul 24th, 2008, 11:50 PM

Quote:

Originally Posted by BagLuver

^I think there is an option where you can file a claim for non-paying bidder, but state the reason as "because there was a misunderstanding" - that way it doesn't count against either one of you. I've never used this, personally, so I'm not certain about this, but it's worth checking into. Good luck!

I've been in that situation and we fixed it in a flash filing the non-paying bidder claim and stating seller and buyer have mutually agreed to not complete the transaction. Reason? A misunderstanding.

Jul 23rd, 2008, 01:26 PM	#1
urbanchaod Member Joined: Jul 2008 Posts: 28	Advice Please: Bidder "accidentally" hit my BIN button. I had a bag listed on eBay. A bidder says she was trying to see if the live.com/$250 deal was working and mistakenly clicked to confirm her BIN bid. Sadly, I believe she really didn't mean to click it. And if I could cancel her bid I would, as I had a solid number of "watchers" looking at the bag. I don't want to bully her into paying, because it's a luxury handbag... I'd rather just let one of the truly interested parties buy the bag. I'm not sure what to do. eBay won't let me re-list it because of that 30-day rule. What would you do? Last edited by urbanchaod; Jul 23rd, 2008 at 01:38 PM. Reason: typo..

Jul 23rd, 2008, 02:54 PM	#2
ladyisobel Member Joined: Mar 2006 Location: devon uk Posts: 1,223	you've paid final value fees on it though, surely you want to get those back ? also, i had the 30 day listing message but still managed to relist an item, have you tried to relist ? __________________

Jul 23rd, 2008, 03:07 PM	#4
BagLuver Work it! Joined: Feb 2006 Location: Atlanta, GA Posts: 5,325	^I think there is an option where you can file a claim for non-paying bidder, but state the reason as "because there was a misunderstanding" - that way it doesn't count against either one of you. I've never used this, personally, so I'm not certain about this, but it's worth checking into. Good luck! __________________ My Collection - FINALLY updated 8/31/08 - starting on page 8, post #115 - thanks for looking! Please join us for tPF meet in ATLANTA - Sept 14 @ 1:00 pm, Tavern at Phipps

Jul 23rd, 2008, 03:07 PM	#5
ladyisobel Member Joined: Mar 2006 Location: devon uk Posts: 1,223	accident or not, i think you still need to file the NPB to get the fees back, unless you kindly inform her that you've had to pay XXX amount and ask her if she would like to reimburse you herself to avoid a NPB strike. bummer that you tried to relist but couldn't, let her know that too ! __________________

Jul 24th, 2008, 03:27 AM	#8
nickkyvintage DO NOT ENABLE! Joined: Feb 2006 Location: UK Posts: 2,929	good thinking Bella - immediate payment is a really good way of avoiding those with sticky fingers! x __________________ Welcome to Ban-City...Population 1...

Jul 23rd, 2008, 03:01 PM	#3
urbanchaod Member Joined: Jul 2008 Posts: 28	this all just happened yesterday, so you are right. I want to also not be responsible for those fees on a bag that didn't actually sell. I tried to relist it and that's when it gave me the 30-day message. Customer service told me to file a non-paying bidder form... I just hate to do that since it seems she sincerely did do it on accident. Am I being too nice?

Jul 23rd, 2008, 03:15 PM	#6
urbanchaod Member Joined: Jul 2008 Posts: 28	perfect advice. thank you both so much. I knew I was overlooking an option!

Jul 24th, 2008, 03:48 AM	#9
nooch Member Joined: Apr 2008 Location: new mexico via BROOKLYN NY Posts: 1,169	Use the mutual withdraw option if it still exists. __________________ FAT AND FABULOUS! CHANGE THE WAY YOU THINK NOT THE WAY YOU LOOK! http://www.natreasures.com Authentic American Indian jewelry & crafts All orders ship free PM me for discount codes

Jul 24th, 2008, 04:55 AM	#10
urbanchaod Member Joined: Jul 2008 Posts: 28	I will definitely add 'immediate pmt required" next time. Hadn't even thought of it before. Seriously, thank you all so much. I was too stunned to think clearly when it occurred. After your tips yesterday, I filled out the NPB form an was able to select mutually withdrawn. The dispute was cleared up immediately, so I ought to be good to go. Thank you all so much for advising me!

Jul 24th, 2008, 05:16 PM	#12
urbanchaod Member Joined: Jul 2008 Posts: 28	I'd actually never thought to do so. So it's a great tip.