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Black_Swarmer · Dec 27th, 2009, 04:36 AM

The strap on my beloved Granville broke a couple of days ago - luckily we were in a mall in a place where it was too dirty (it could have been outside on the pavement - yikes!) so the bag didn't get any serious damage.

So I'll have to call the Dior boutique in London where I got it and make arrangements for a repair. There is nothing broken as such, just two metal parts that came apart (on the clasps there is a metal stick going through a hole in another metal part attached to the strap - one of those sticks fell out ...).

I hope they're able to fix it quickly so I can carry my beautiful bag again!

hinotori · Dec 27th, 2009, 08:30 AM

ah i'm sorry to hear that the strap broke!

hope the boutique can fix it for you asap, so you can wear the beauty again!

nataliam1976 · Dec 27th, 2009, 09:55 AM

I hope they just send you a replacement strap so that you dont have to have all the sending back malarky to go through..keep us posted, hun

Lovedior · Dec 28th, 2009, 02:20 AM

im so sorry to hear that . did you carry a lot of weight on that day ?

im glad to hear your beautiful purse didnt get damage . i hope the dior boutique can give you a replacement strap.

papertiger · Dec 28th, 2009, 12:36 PM

I'm sorry to hear that too. I hope Dior can sort everything out soon or you ASAP.

ilovedior · Dec 28th, 2009, 09:50 PM

The strap on my gaucho broke after only having it for 2 weeks. I took it to Dior, and they ordered me a new one! It was there in less than 2 weeks! Depending on the SA, I think they will give you a replacement.

Black_Swarmer · Dec 29th, 2009, 01:56 AM

I hope they'll give me a replacement too - my problems are that I'm in Denmark where there is no Dior boutiques, so I'll have to contact the boutique in London where I got it, and that it is the light grey Granville that seems to be sold out all over Europe ...

I'll give them a call today - tried once yesterday, but I think it was too late (after opening hours). I'll let you know what happens

nataliam1976 · Jan 3rd, 2010, 12:33 PM

how did it go hun?

Black_Swarmer · Jan 3rd, 2010, 01:41 PM

I have to send the strap to Dior, London and they will take it in for repair - have no idea how long it will take, but the guy at Dior CS told me he would give me a call/mail as soon as he received it to let me know it had arrived. Hopefully it will go quickly with the repair

nataliam1976 · Jan 3rd, 2010, 02:21 PM

they better hurry up, we need a special VIP card for forum members lol

Lovedior · Jan 3rd, 2010, 11:54 PM

^ that is a great idea nat , a special discount at the store would be nice too

Dec 27th, 2009, 04:36 AM	#1
Black_Swarmer OP Dior Dragon Joined: Dec 2007 Location: Copenhagen, Denmark Posts: 1,270	The strap on Granville broke :-( The strap on my beloved Granville broke a couple of days ago - luckily we were in a mall in a place where it was too dirty (it could have been outside on the pavement - yikes!) so the bag didn't get any serious damage. So I'll have to call the Dior boutique in London where I got it and make arrangements for a repair. There is nothing broken as such, just two metal parts that came apart (on the clasps there is a metal stick going through a hole in another metal part attached to the strap - one of those sticks fell out ...). I hope they're able to fix it quickly so I can carry my beautiful bag again!
	__________________ Best regards, Camilla My collection - Dior, Balenciaga, Mulberry and the rest! It's time - 2010 is fat burner year! Sloooowly moving in the right direction

Dec 27th, 2009, 08:30 AM	#2
hinotori Dior Princess Joined: May 2008 Location: The Netherlands Posts: 710	ah i'm sorry to hear that the strap broke! hope the boutique can fix it for you asap, so you can wear the beauty again!
	__________________ My Dior family My shopping blog http://www.xanga.com/whymesweetie

Dec 27th, 2009, 09:55 AM	#3
nataliam1976 Dior Goddess:-) Joined: Nov 2006 Location: all around Europe Posts: 13,673	I hope they just send you a replacement strap so that you dont have to have all the sending back malarky to go through..keep us posted, hun
	__________________ "In life there are big loves and big mistakes. How many of us have confused one for the other?" Jonathan Carroll PLEASE DO NOT PM ME FOR AUTHENTICATIONS Dear Dior fans ! >>> PLEASE READ THIS: Some guidelines/tips on authentication <<< before you post - if you dont provide REQUIRED PICTURES - especially clear close up of the front and back of the inside tag, your posts will not be replied to, thanks !

Dec 28th, 2009, 02:20 AM	#4
Lovedior Dior Fake Fighter Joined: Jun 2009 Posts: 1,215	im so sorry to hear that . did you carry a lot of weight on that day ? im glad to hear your beautiful purse didnt get damage . i hope the dior boutique can give you a replacement strap.
Lovedior Dior Fake Fighter Joined: Jun 2009 Posts: 1,215

Dec 28th, 2009, 09:50 PM	#6
ilovedior Member Joined: Mar 2009 Posts: 15	The strap on my gaucho broke after only having it for 2 weeks. I took it to Dior, and they ordered me a new one! It was there in less than 2 weeks! Depending on the SA, I think they will give you a replacement.
ilovedior Member Joined: Mar 2009 Posts: 15

Dec 28th, 2009, 12:36 PM	#5
papertiger Member Joined: May 2009 Location: UK/France Posts: 4,221	I'm sorry to hear that too. I hope Dior can sort everything out soon or you ASAP.

Dec 29th, 2009, 01:56 AM	#7
Black_Swarmer OP Dior Dragon Joined: Dec 2007 Location: Copenhagen, Denmark Posts: 1,270	I hope they'll give me a replacement too - my problems are that I'm in Denmark where there is no Dior boutiques, so I'll have to contact the boutique in London where I got it, and that it is the light grey Granville that seems to be sold out all over Europe ... I'll give them a call today - tried once yesterday, but I think it was too late (after opening hours). I'll let you know what happens
	__________________ Best regards, Camilla My collection - Dior, Balenciaga, Mulberry and the rest! It's time - 2010 is fat burner year! Sloooowly moving in the right direction

Jan 3rd, 2010, 12:33 PM	#8
nataliam1976 Dior Goddess:-) Joined: Nov 2006 Location: all around Europe Posts: 13,673	how did it go hun?
	__________________ "In life there are big loves and big mistakes. How many of us have confused one for the other?" Jonathan Carroll PLEASE DO NOT PM ME FOR AUTHENTICATIONS Dear Dior fans ! >>> PLEASE READ THIS: Some guidelines/tips on authentication <<< before you post - if you dont provide REQUIRED PICTURES - especially clear close up of the front and back of the inside tag, your posts will not be replied to, thanks !

Jan 3rd, 2010, 01:41 PM	#9
Black_Swarmer OP Dior Dragon Joined: Dec 2007 Location: Copenhagen, Denmark Posts: 1,270	I have to send the strap to Dior, London and they will take it in for repair - have no idea how long it will take, but the guy at Dior CS told me he would give me a call/mail as soon as he received it to let me know it had arrived. Hopefully it will go quickly with the repair
	__________________ Best regards, Camilla My collection - Dior, Balenciaga, Mulberry and the rest! It's time - 2010 is fat burner year! Sloooowly moving in the right direction

Jan 3rd, 2010, 02:21 PM	#10
nataliam1976 Dior Goddess:-) Joined: Nov 2006 Location: all around Europe Posts: 13,673	they better hurry up, we need a special VIP card for forum members lol
	__________________ "In life there are big loves and big mistakes. How many of us have confused one for the other?" Jonathan Carroll PLEASE DO NOT PM ME FOR AUTHENTICATIONS Dear Dior fans ! >>> PLEASE READ THIS: Some guidelines/tips on authentication <<< before you post - if you dont provide REQUIRED PICTURES - especially clear close up of the front and back of the inside tag, your posts will not be replied to, thanks !

Jan 3rd, 2010, 11:54 PM	#11
Lovedior Dior Fake Fighter Joined: Jun 2009 Posts: 1,215	^ that is a great idea nat , a special discount at the store would be nice too
Lovedior Dior Fake Fighter Joined: Jun 2009 Posts: 1,215

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