Originally Posted by averagejoe
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It's worse in Canada. Canadapost blames Customs Canada for delays, although I contacted Customs and they said that CanadaPost has been given the "power" to process the customs clearance of their packages themselves. So it is CanadaPost that is slow, not Customs Canada.
So when CanadaPost customer service claims that "there is nothing they can do about the time it takes in customs", they are essentially telling a lie.
I hope that you receive your bag soon.
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We have the same issue here in the UK and most parcels come from ParcelForce, a parcel delivery company operated by the post office (Royal Mail) for larger sized parcels. For standard mail and packages, the post office will send you through a card to inform you of customs fees, but generally it's ParcelForce that incurs the charges. Once I was waiting on a delivery and they held my parcel for over 3 weeks with no updates, saying it was at the Customs Office of ParcelForce, but no matter how many times I tried contacting them, they never bothered to reply