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Old Feb 12th, 2009, 11:53 PM   #676
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so sorry for yr bad expereience...i do agree they need ot train their employee for better service to retain customer in times liek this..

Originally Posted by Designerbagcarrier View Post
I wanted to post my recent experience with Neiman Marcus. I went to Neiman Marcus tonight to return a few items that did not fit. Since I live in the Washington Metro area, I went to the store in Mazza Galleria - which I HATE. The customer service at this store is the absolute WORST I have ever experienced. Anyway, I was aware of the new policy for web returns, which is posted in the store. It states all web returns must accompany a receipt. Understanding this to be the policy, I printed the eletronic receipt I received when I made my purchases. To my surprise, I was informed the "receipt" must contain a bar code - you know the shipping sticky you receive with your order, THAT'S the RECEIPT. Nowhere in the store did it say the "receipt" must contain a bar code or even that the "packing slip" is the receipt. Given the fact I drove 1.5 hours to this store in order to do the return, I was beyond furious. Luckily, I needed to visited Saks, Barneys, Nordstrom and DSW, which are also in the area. However, now that I have come home, gone through the empty boxes and located the "packing slips", I am returning to the store tomorrow and have decided to return ALL of my purchases.

I refuse to pay $600 for shoes, not to mention all of my other purchases and deal with a Mickey Mouse atmosphere. When NM hires some of the clowns it has working for it, it needs to take into consideration its clientele and the amount of money WE "invest" into the business. Frankly, I was less upset about the return - although I was pretty heated - I was more upset with the poor customer service I received. There was one lady who I think may be head of customer service. If she isn't - she sure thinks she is - eating what appeared to be peanuts while instructing the others to refuse the return without the "packing slip".

I have a call into corporate. However, I can tell you based on this experience and others in this particular store, Neiman Marcus has lost a loyal customer.
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Old Feb 13th, 2009, 01:35 PM   #677
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anything for NM today?? Free shipping, %off, anything?
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Old Feb 13th, 2009, 02:26 PM   #678
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WELCNM still works today for free shipping (i believe need to be over $150),
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Old Feb 13th, 2009, 03:16 PM   #679
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I spend a bit under $150.00 and used WELCNM and it worked for me. Please note that someone on here wrote that using WELCNM more than once will go thru, but they will charge your card later. People asked that poster about, but she didn't reply back. I thought about it...but used it anyway and it worked!
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Old Feb 13th, 2009, 05:19 PM   #680
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yeah, it's supposedly for first time customers, but NM determines that through cookies on your PC. delete any cookies from neimanmarcus.com (through options in your browser) and the code will work again.
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Old Feb 17th, 2009, 12:24 AM   #681
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SHOPNM is available for purchase of $200
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Old Feb 17th, 2009, 08:48 AM   #682
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Extra 40% off sale seems to be starting today
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Old Feb 17th, 2009, 06:29 PM   #683
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I tried WELCNM and yes it's for new customer and for purchase over $100 (it didnt apply when I put $97 stuff in my cart, but when I added until $120, it worked)
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Old Feb 19th, 2009, 03:20 PM   #684
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wrong place
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Old Feb 22nd, 2009, 12:47 PM   #685
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Is there a code for the extra % off? Also, does anything apply on furniture? Thanks... I just moved and there is a chest I really want, but shipping is $$
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Old Feb 23rd, 2009, 02:58 AM   #686
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if you use the code BEAUTY9 you get free shipping on ANY beauty purchase, regardless of price.

if you are looking to get clothing/bags/shoes, maybe try adding just a lipgloss or nail polish and then use this code and see if you get free shipping at any price that way.

good luck!

P.S. i just used it on a $45 beauty purchase, so it is a working code.
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Old Feb 23rd, 2009, 08:28 AM   #687
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Any free shipping code at neiman and bergdoof available please???
Thank you so much!!
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Old Feb 23rd, 2009, 12:35 PM   #688
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Originally Posted by alliemia View Post
if you use the code BEAUTY9 you get free shipping on ANY beauty purchase, regardless of price.

if you are looking to get clothing/bags/shoes, maybe try adding just a lipgloss or nail polish and then use this code and see if you get free shipping at any price that way.

good luck!

P.S. i just used it on a $45 beauty purchase, so it is a working code.
It worked. Thanks!
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Old Feb 23rd, 2009, 01:36 PM   #689
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I used WELCNM on my order ($143 + tax) and it works for free shipping. (I am not first time buyer~~)

just found out!!
FREE SHIPPING* at any price with code NMFEB
*Shipping offer not valid in stores. To receive free standard shipping, enter the promo code NMFEB in the promotion code box in your shopping bag during checkout. This offer applies to standard shipping on Internet orders only and does not apply to the NM Gift Card®, out-of-stock items, monogrammed items, bridal registry items, items shipped directly from the manufacturer, items that state "Delivery & Processing Only," "Additional Delivery & Processing," or items that include additional delivery & processing charges. The $8 charge added to each additional shipping address and the additional $5 charge applied when shipping to Alaska, Hawaii, or some U.S. territories still applies. This offer cannot be applied to previous purchases. Canadian orders will still be subject to all applicable duties, fees, and taxes. All non-Canadian international orders must be placed over the phone, and free shipping does not apply. Offer expires 2/25/09 at 11:59 PM CT.
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Old Feb 26th, 2009, 03:12 AM   #690
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WELCNM still works today
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dark silver reissue 227
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