Charming Charlie is having buy one get one free on already reduced items in store and online. No coupon is necessary. There is also free shipping on orders over 40$ by using code "free40".
I have only bought stuff directly from their store and have not ordered from their online store until today. So I do not have any insight on their customer service. I would say the quality of the items reflect their prices, but I do think that they have a lot of fun unique pieces. I spent about 150$ and got 4 fun purses and 20 jewelry pieces. Hope you girls find stuff!