bummer

Originally Posted by cozyc

I am in tears and I am so upset After reading and reading about shining monkey fabric spray I purchased it and used it on my new never used coach glam tote. My bag is damaged, it ruined the finishes on all the leather on the bag as well as dulled the metallic thread. It speckled and dulled the patent leather and regular leather and it totally destroyed the finish on the metallic coach tag. I followed the instructions completely and didn't saturate the bag, held it 8" away, didn't touch it, etc. Here is what the websight says: Our Shining MonkeyTM revolutionary Fabric Protector was developed to protect the most exotic materials from unsightly spills and stains. This quick and easy to use spray makes protecting your prized interior pain free. Strong enough to protect convertible tops and gentle enough for your most delicate suede or leather. Your fabric will be protected and bead water just like wax on a car!! It will not leave behind any odor, nor will it discolor or leave a sticky film or residue when it dries. It will not affect the look, feel, or breath-ability of the material. Spray and let dry! Follow our instructions!! I just purchased this bag and was waiting to use it until I protected it and now I am so upset this is awful and my DH is going to be so mad because I sprayed it I am soooo sad.....

I have been wondering recently how things turned out for you. It just broke my heart that your bag was ruined. Was there any salvaging it?

Originally Posted by mossgirl84

I have been wondering recently how things turned out for you. It just broke my heart that your bag was ruined. Was there any salvaging it?

Thank you, that's so nice of you. I am happy to say that the bag was salvageable :) but only after several attempts. My hubby and I decided not to mail them my bag because we felt the bag would've been returned in worse condition after we emailed what seemed like a million times and could not agree.

We bought several microfiber eyeglass cloths and washed the patent with dawn dish soap, thinking it might be some type of film on the patent but that didn't do much difference. Then I proceeded with the apple conditioner and after several and I mean several applications and buffing, buffing, buffing I am happy to report that the patent finish is almost back to normal. Enough if you didn't know it you wouldn't notice anything different about the bag. The lady at Macy's gave me a new metallic tag. The creed patch inside the bag is still speckled but you can't really see it because it's inside.

I will say I learned my lesson with shining monkey. All they did was refund my purchase price of the product but would not examine the metallic tag or even the remaining contents of the can to see if they were defective. They just kept implying something had to be wrong with the patent on the bag in the first place, which was not the case. Thank you again for checking on me and my bag :) I just use her and be happy!

Originally Posted by cozyc

Thank you, that's so nice of you. I am happy to say that the bag was salvageable :) but only after several attempts. My hubby and I decided not to mail them my bag because we felt the bag would've been returned in worse condition after we emailed what seemed like a million times and could not agree. We bought several microfiber eyeglass cloths and washed the patent with dawn dish soap, thinking it might be some type of film on the patent but that didn't do much difference. Then I proceeded with the apple conditioner and after several and I mean several applications and buffing, buffing, buffing I am happy to report that the patent finish is almost back to normal. Enough if you didn't know it you wouldn't notice anything different about the bag. The lady at Macy's gave me a new metallic tag. The creed patch inside the bag is still speckled but you can't really see it because it's inside. I will say I learned my lesson with shining monkey. All they did was refund my purchase price of the product but would not examine the metallic tag or even the remaining contents of the can to see if they were defective. They just kept implying something had to be wrong with the patent on the bag in the first place, which was not the case. Thank you again for checking on me and my bag :) I just use her and be happy!

Didn't you return tho bag back to the store for another one?? because when they sent the new one you didnt get tags with it...
Didnt you say the metallic on the handle was peeling to start with....??

Originally Posted by Bag Fetish

Didn't you return tho bag back to the store for another one?? because when they sent the new one you didnt get tags with it... Didnt you say the metallic on the handle was peeling to start with....??

Nope that wasn't me :) but I know the post your talking about because I read it too. The bag this thread is about is a black glam tote with the metallic thread around the c's and patent leather trim.

Originally Posted by cozyc

Nope that wasn't me :) but I know the post your talking about because I read it too. The bag this thread is about is a black glam tote with the metallic thread around the c's and patent leather trim.

Ok.. i wondered if i was confusing the two ...

Originally Posted by cozyc

Thank you, that's so nice of you. I am happy to say that the bag was salvageable :) but only after several attempts. My hubby and I decided not to mail them my bag because we felt the bag would've been returned in worse condition after we emailed what seemed like a million times and could not agree. We bought several microfiber eyeglass cloths and washed the patent with dawn dish soap, thinking it might be some type of film on the patent but that didn't do much difference. Then I proceeded with the apple conditioner and after several and I mean several applications and buffing, buffing, buffing I am happy to report that the patent finish is almost back to normal. Enough if you didn't know it you wouldn't notice anything different about the bag. The lady at Macy's gave me a new metallic tag. The creed patch inside the bag is still speckled but you can't really see it because it's inside. I will say I learned my lesson with shining monkey. All they did was refund my purchase price of the product but would not examine the metallic tag or even the remaining contents of the can to see if they were defective. They just kept implying something had to be wrong with the patent on the bag in the first place, which was not the case. Thank you again for checking on me and my bag :) I just use her and be happy!

I'm sorry you weren't really able to get much help from the Shining Monkey people, but I'm so glad that you were able to get the bag back to a useable condition!

Originally Posted by nc.girl

I'm sorry you weren't really able to get much help from the Shining Monkey people, but I'm so glad that you were able to get the bag back to a useable condition!

Thank you :)

I'm so glad it worked out as well as it did. I think I will avoid Shining Monkey from here out!

Originally Posted by mossgirl84

I'm so glad it worked out as well as it did. I think I will avoid Shining Monkey from here out!

:)

It's good to hear you got your bag back in shape! I was also wondering what happened.

Originally Posted by ophousewife

It's good to hear you got your bag back in shape! I was also wondering what happened.

Thank you, I'm glad it's useable too :)

Glad to hear the bag is useable again.