Repairs....dumb question

sweetmelissa · Aug 26th, 2008, 09:43 AM

Ok, so probably everyone here knows this but me but I couldn't find it on search. How long does it usually take for Coach to send back a bag that you've sent in for repair? My Clay Gigi has been gone for weeks now and I haven't heard a word. Also, will they email me or something to let me know she is on the way back? This is the first time I've sent a bag in so I have no clue how it works. Ty!

Rapunzel · Aug 26th, 2008, 11:02 AM

it takes 6 to 8 weeks I believe. What was wrong with her if I might ask?

crazy4coachbags · Aug 26th, 2008, 11:04 AM

^Yes, I was told that there is one little department that takes care of all repairs. It takes a long time.

Hisgeekygrrrl · Aug 26th, 2008, 11:08 AM

You can call Coach and find out the status. Or email customer service.

sweetmelissa · Aug 26th, 2008, 11:11 AM

She had a broken turnlock on one of the front pockets...not a huge deal and I'm pretty sure they'll be able to fix her but wow, I had no idea it would take so long...8 weeks, gah! Oh well. Thanks everyone!

Hisgeekygrrrl · Aug 26th, 2008, 11:12 AM

I had a turnlock repaired one time. I am thinking it was about 5 weeks.

MrsLinas · Aug 26th, 2008, 11:13 AM

I've sent a wallet for repair before (to fix the buckle in the front) and it took them 4 weeks to repair and send back to me. The repair ticket said it will take between 4-6 weeks...I never received an email that my wallet was on its way back to me.
I also sent a bag yesterday for a repair, (the stitching was coming undone on top of my bag by the zipper) and again, it said 4-6 weeks on the repair ticket..
HTH!

sweetmelissa · Aug 26th, 2008, 11:16 AM

Quote:

Originally Posted by Hisgeekygrrrl

I had a turnlock repaired one time. I am thinking it was about 5 weeks.

Oh yay...I hope mine comes back soon then~

crazy4coachbags · Aug 26th, 2008, 11:18 AM

I am sure that it feels like FOREVER while it is gone!!!

baglady39 · Aug 26th, 2008, 11:35 AM

It takes close to two months. They can definitely fix turnlocks! That part should be no problem...it's the risk in the mail and waiting that would kill me!

coachcandy · Aug 26th, 2008, 12:02 PM

The official word is to allow 4-6 weeks. Repairs are sent from the stores once a week so you have to allow for travel time to JAX, time to evaluate, time to repair, and then return shipping. The store that did the repair should call you when the bag is on it's way back to you though!

oopsididitagain · Dec 8th, 2008, 08:59 PM

sweetmelissa, I'm curious if you ever got your clay gigi back from repairs?

vtfroggie · Dec 9th, 2008, 09:30 AM

When I sent in one of my bags for repair, there was no email or call from Coach or the boutique I sent it through letting me know that it had been returned to me.

Aug 26th, 2008, 09:43 AM	#1
sweetmelissa But it was on sale! Location: South Jersey	Repairs....dumb question Ok, so probably everyone here knows this but me but I couldn't find it on search. How long does it usually take for Coach to send back a bag that you've sent in for repair? My Clay Gigi has been gone for weeks now and I haven't heard a word. Also, will they email me or something to let me know she is on the way back? This is the first time I've sent a bag in so I have no clue how it works. Ty! __________________ Burnt Orange Pleated Hobo 12236 Large Khaki/Chambray Carly 10620 Large Copper Zoe Something lurex Ponytail scarves (Esp scarf print). "M" charm. Blue or multi flower charm. Mimi sunnies in bottle. Dominque sunnies. Got em: Navy Patent Pleated Kisslock Ergo, Ink Legacy Thompson Hobo, Tan Delphine, Chevron, lipgloss charm, Legacy perfume, op art scarf.

Aug 26th, 2008, 11:02 AM	#2
Rapunzel Passion for Fashion Location: New England	it takes 6 to 8 weeks I believe. What was wrong with her if I might ask? __________________ Coach Wish List Bleecker St. frame purse in berry Black Madison Small Shoulder Hobo Fox Keyfob Katelyn trainers Rose Leigh Got It! Atlantic Peyton Black Trudie sunglasses Berry small agenda Red Hamptons Tote Espresso Large Sabrina Cherry Sabrina Raspberry Wristlet and mini wallet Madeline in beet Koala Keyfob! Poppy Gallery tote!!!!!!!!!!

Aug 26th, 2008, 11:04 AM	#3
crazy4coachbags Crazy4DaveMatthews2 Location: Illinois	^Yes, I was told that there is one little department that takes care of all repairs. It takes a long time. __________________ My COACH collection: http://forum.purseblog.com/album.php?albumid=14

Aug 26th, 2008, 11:11 AM	#5
sweetmelissa But it was on sale! Location: South Jersey	She had a broken turnlock on one of the front pockets...not a huge deal and I'm pretty sure they'll be able to fix her but wow, I had no idea it would take so long...8 weeks, gah! Oh well. Thanks everyone! __________________ Burnt Orange Pleated Hobo 12236 Large Khaki/Chambray Carly 10620 Large Copper Zoe Something lurex Ponytail scarves (Esp scarf print). "M" charm. Blue or multi flower charm. Mimi sunnies in bottle. Dominque sunnies. Got em: Navy Patent Pleated Kisslock Ergo, Ink Legacy Thompson Hobo, Tan Delphine, Chevron, lipgloss charm, Legacy perfume, op art scarf.

Aug 26th, 2008, 11:13 AM	#7
MrsLinas Sleep Deprived Location: Down South, TX	I've sent a wallet for repair before (to fix the buckle in the front) and it took them 4 weeks to repair and send back to me. The repair ticket said it will take between 4-6 weeks...I never received an email that my wallet was on its way back to me. I also sent a bag yesterday for a repair, (the stitching was coming undone on top of my bag by the zipper) and again, it said 4-6 weeks on the repair ticket.. HTH! __________________ My prayers & concerns go out to my family, friends..and everyone that was impacted *by Hurricane Ike...*

Aug 26th, 2008, 11:08 AM	#4
Hisgeekygrrrl SAHMto4kids&1dog	You can call Coach and find out the status. Or email customer service.

Aug 26th, 2008, 11:12 AM	#6
Hisgeekygrrrl SAHMto4kids&1dog	I had a turnlock repaired one time. I am thinking it was about 5 weeks.

Aug 26th, 2008, 11:18 AM	#9
crazy4coachbags Crazy4DaveMatthews2 Location: Illinois	I am sure that it feels like FOREVER while it is gone!!! __________________ My COACH collection: http://forum.purseblog.com/album.php?albumid=14

Aug 26th, 2008, 11:35 AM	#10
baglady39 Coach Mod	It takes close to two months. They can definitely fix turnlocks! That part should be no problem...it's the risk in the mail and waiting that would kill me!

Aug 26th, 2008, 12:02 PM	#11
coachcandy Member Location: Dallas, TX	The official word is to allow 4-6 weeks. Repairs are sent from the stores once a week so you have to allow for travel time to JAX, time to evaluate, time to repair, and then return shipping. The store that did the repair should call you when the bag is on it's way back to you though!

Dec 8th, 2008, 08:59 PM	#12
oopsididitagain member Location: NV	sweetmelissa, I'm curious if you ever got your clay gigi back from repairs? __________________

Dec 9th, 2008, 09:30 AM	#13
vtfroggie Member Location: Alabama	When I sent in one of my bags for repair, there was no email or call from Coach or the boutique I sent it through letting me know that it had been returned to me. __________________ Vtfroggie's Wishlist Petrol Zoe Green Ombre Sabrina And then there are the accessories...