Repair policy? I have an OLD bag

winery · Dec 12th, 2007, 08:59 PM

I have a hobo that's probably 4 or 5 years old. The leather on the strap (it's a signature bag) is flaking off.

Will they fix it if I bring it in to a store? Or am I SOL?

Lady Blackney · Dec 12th, 2007, 09:01 PM

I thought they had a lifetime warrenty. So I would take it to a Coach store and see if they will send it off for repair.

LissiSays · Dec 12th, 2007, 09:19 PM

I remember someone else said in a thread that they sent off a 6 year old purse to be repaired. If it can't be repaired then I think Coach will offer you a % of the value.

deweydrop · Dec 12th, 2007, 09:22 PM

that isn't an "old" bag...trust me...my coworker sent in a bag that was 10+ years old to have the strap repaired...which they did and sent it right back to her.

just take it into your boutique...they'll help you out most likely

noshoepolish · Dec 13th, 2007, 09:49 AM

You can also ship it in yourself. It costs $20.

Be forewarned: They have started sending back a letter without you handbag - if they decline to fix it.

Put in your repair request that you want it back if they won't repair it.

sinniebunnie · Dec 13th, 2007, 11:30 AM

i have an issue with one of my older purses.. i got it 6 moths ago brand new never used.. but it came out 6-7 yrs ago.. when i started to use it the side of the straps (glue?) is cracked and falling off. Can coach fix this?

coachislove · Dec 13th, 2007, 05:54 PM

the warranty is for the life of the bag, which coach determines to be about 5-7 years. i don't think that's totally strict though. however, the warranty covers the straps, stitching, and bindings (which is what it sounds like it wrong with your bag.) anyway, i would recommend taking it to your nearest coach store (outlet or full-price, it doesn't matter) and having one of the managers take a look at it...they can tell you what you can do or if you should even bother sending it in. they usually have a pretty good eye for it.

anyway. good luck! i hope your bag is repaired and everything is happy with it again!

Dec 12th, 2007, 08:59 PM	#1
winery Member	Repair policy? I have an OLD bag I have a hobo that's probably 4 or 5 years old. The leather on the strap (it's a signature bag) is flaking off. Will they fix it if I bring it in to a store? Or am I SOL?

Dec 12th, 2007, 09:01 PM	#2
Lady Blackney ~Loves Coach~ Location: RAOK, USA	Re: Repair policy? I have an OLD bag I thought they had a lifetime warrenty. So I would take it to a Coach store and see if they will send it off for repair. __________________ Seven Months Till Our Cruise AND I wear a bikini

Dec 12th, 2007, 09:19 PM	#3
LissiSays I <3 Coach =Þ Location: Miami, Florida	Re: Repair policy? I have an OLD bag I remember someone else said in a thread that they sent off a 6 year old purse to be repaired. If it can't be repaired then I think Coach will offer you a % of the value. __________________ *LiSSi* Don't play games with a girl who can play better!

Dec 12th, 2007, 09:22 PM	#4
deweydrop Coach wh*re Location: CT	Re: Repair policy? I have an OLD bag that isn't an "old" bag...trust me...my coworker sent in a bag that was 10+ years old to have the strap repaired...which they did and sent it right back to her. just take it into your boutique...they'll help you out most likely __________________

Dec 13th, 2007, 09:49 AM	#5
noshoepolish Addicted to Coach	Re: Repair policy? I have an OLD bag You can also ship it in yourself. It costs $20. Be forewarned: They have started sending back a letter without you handbag - if they decline to fix it. Put in your repair request that you want it back if they won't repair it.

Dec 13th, 2007, 11:30 AM	#6
sinniebunnie Neurotic 4 Alignment Location: bay area, ca	Re: Repair policy? I have an OLD bag i have an issue with one of my older purses.. i got it 6 moths ago brand new never used.. but it came out 6-7 yrs ago.. when i started to use it the side of the straps (glue?) is cracked and falling off. Can coach fix this? __________________

Dec 13th, 2007, 05:54 PM	#7
coachislove peace.love.coach Location: SoCal :)	Re: Repair policy? I have an OLD bag the warranty is for the life of the bag, which coach determines to be about 5-7 years. i don't think that's totally strict though. however, the warranty covers the straps, stitching, and bindings (which is what it sounds like it wrong with your bag.) anyway, i would recommend taking it to your nearest coach store (outlet or full-price, it doesn't matter) and having one of the managers take a look at it...they can tell you what you can do or if you should even bother sending it in. they usually have a pretty good eye for it. anyway. good luck! i hope your bag is repaired and everything is happy with it again! __________________