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Old Jun 22nd, 2007, 07:48 PM   #1
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Red face Not sure u can do this but..

Can we shout out the best CS you recvd and in what area? I am in the Wash, DC area, I have visited:
22033 - - Honey - 10329 hooked me on Ali
22102 (Galleria)Shaun
22102 - - Ashley
22202 -
20007 - - Meera

Now I have bought items from one store and turned around and returned said items at another store. I think what happens IN MY CASE, is that in the store, I have blinders, my head spins with GLEE, my eyes glass over, my heart races, I drool, my eyes are wildly looking wanting/buying and brain says..GET IT ALL...however, when I get home, I pull out my "Precious-es" and enter them into the collective , my feelings change from , to "I guess I kinda like it".
(hey I am working through it, alright!!!) lol

ANYWHO, I do the walk of "The Return", and I get a pleasant but, "forced" CS smile and/or service, when they see me coming to do the return....believe me I do appreciate the effort, cause it is already kinda awkward me returning it, so SA's please keep faking the CS, but if ever want a store to win the award of best service in my area..I would have to give it to 22102 (Galleria). That store truly gave me Great CS. LOL
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Old Jun 22nd, 2007, 08:43 PM   #2
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Default Re: Not sure u can do this but..

Yea! I'm so happy to hear that it went well for you! It's always nice to hear about great shopping experiences.

That said, I don't think we should feel awkward about returns; we spent a good amount of money for a bag and as long as we're honest and don't use it, etc., returning should be fine.

I mean, when have you ever returned a bag and not bought anything else from Coach? Can't say I fit in that category!
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Old Jun 23rd, 2007, 09:04 AM   #3
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Default Re: Not sure u can do this but..

U are so right...I don't fit in the return and NOT get something else category...Onward I headed to return 11127(too small) and plan to pick-up 11134 (new Ali), etc. , thought I would try a Coach store in the MD area today to do my return/puchase. Keep ya posted.
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Old Jun 25th, 2007, 06:44 AM   #4
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Default Re: Not sure u can do this but..

Well...I have now switched my BEST CS in the Wash DC area....it is coach store 21401!! These guys made my walk of "The Return" pleasant! It was painless, no sideways looks, friendly smile, eager to assist, etc. I already knew what I was going to order, so when the ordering process began, just in case I had my old 25% PCE card in hand, but the young woman completed the transaction without using it, WHOA! my purchasing was MOST enjoyable!

OH...and they gift wrapped my shipment...MAN I LOVE THAT!
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Old Jun 25th, 2007, 08:16 AM   #5
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Location: Northern Virginia
Default Re: Not sure u can do this but..

Quote:
Originally Posted by BigSpenderBecky View Post
22102 (Galleria)Shaun
Shaun is my all time favorite Coach SA!
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Old Jun 25th, 2007, 11:22 AM   #6
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Default Re: Not sure u can do this but..

Quote:
Originally Posted by BigSpenderBecky View Post
Well...I have now switched my BEST CS in the Wash DC area....it is coach store 21401!! These guys made my walk of "The Return" pleasant! It was painless, no sideways looks, friendly smile, eager to assist, etc. I already knew what I was going to order, so when the ordering process began, just in case I had my old 25% PCE card in hand, but the young woman completed the transaction without using it, WHOA! my purchasing was MOST enjoyable!

OH...and they gift wrapped my shipment...MAN I LOVE THAT!
Can you let us know which stores you're frequenting by name? I kno't know how to figure out which store by number...I'm in the DC area too & would love to know who has the best CS. One I've been in several times is not the most pleasant!
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Old Jun 25th, 2007, 11:26 AM   #7
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Location: Roanoke, VA
Default Re: Not sure u can do this but..

Charlotte, NC-- South Park Mall.

Every person who works there is AMAZING! Not rude, very helpful, they do phone orders w/no problem, and they all LOVE Coach...



them!
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Old Jun 25th, 2007, 11:37 AM   #8
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Location: Canada Eh!
Default Re: Not sure u can do this but..

all the SAs in Syracuse NY are super nice. they even held a wallet for me for a whole wk when it was the last one and i said i had to drive 4 hrs ot get there. i find the Toronto store v rude.
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Old Jun 25th, 2007, 12:03 PM   #9
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Location: Missin the Lone Star state
Default Re: Not sure u can do this but..

Quote:
Originally Posted by BigSpenderBecky View Post
Well...I have now switched my BEST CS in the Wash DC area....it is coach store 21401!! These guys made my walk of "The Return" pleasant! It was painless, no sideways looks, friendly smile, eager to assist, etc. I already knew what I was going to order, so when the ordering process began, just in case I had my old 25% PCE card in hand, but the young woman completed the transaction without using it, WHOA! my purchasing was MOST enjoyable!

OH...and they gift wrapped my shipment...MAN I LOVE THAT!
Wow. I must have had a bad day for the SAs there when I visited. I wasn't impressed.
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Old Jun 25th, 2007, 12:09 PM   #10
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Default Re: Not sure u can do this but..

Great thread! I'm glad to see something positive being posted on the Coach forum again.
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Old Jun 25th, 2007, 12:09 PM   #11
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Location: Roanoke, VA
Default Re: Not sure u can do this but..

Quote:
Originally Posted by gabz View Post
all the SAs in Syracuse NY are super nice. they even held a wallet for me for a whole wk when it was the last one and i said i had to drive 4 hrs ot get there. i find the Toronto store v rude.

I love the SAs in Syracuse! I am from Syracuse!!!


I will be in Syracuse on July 26th
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Old Jun 25th, 2007, 12:10 PM   #12
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Location: Northern Virginia
Default Re: Not sure u can do this but..

Quote:
Originally Posted by firewalkerko View Post
Can you let us know which stores you're frequenting by name? I kno't know how to figure out which store by number...I'm in the DC area too & would love to know who has the best CS. One I've been in several times is not the most pleasant!
Shaun works at the Tysons Corner Galleria Store. There are 2 here in Tyson's but you wanna make sure you go to the one in the Tysons "Galleria" mall. That one is a flagship store so it has limited ed. items.
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Old Jun 25th, 2007, 04:48 PM   #13
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Default Re: Not sure u can do this but..

The SA's at the store at Somerset in Troy, MI are the greatest! They are always so friendly & helpful...I just got a thank you from them in the mail today!
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Old Jun 25th, 2007, 05:09 PM   #14
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Default Re: Not sure u can do this but..

Tennessee SAs are the GREATEST!!!!


Saddle Creek in Germantown, Green Hills in Nashville, and the factory store in Lebanon all have excellent service. I haven't been to West Town in Knoxville, but I'm sure they're great too. Nothing like that southern hospitality!!
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Old Jun 25th, 2007, 06:41 PM   #15
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Default Re: Not sure u can do this but..

dencer cherry creek sa's are great too, they're holding a bag form me until friday. and they call to say thanks and stuff so...
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