Not happy with my Madeline

zuzu maxx · Aug 9th, 2008, 11:05 PM

Hi all

I bought the large Madeline for my work tote about three months ago. I liked it because of the structure. Now the leather around the opening is waving; it's no longer straight. Overall the bag seems to be stretching and losing its shape. I am really surprised because it seemed very sturdy and structured in the store, and due to a shoulder injury I don't even carry that much in my tote.

I know I've had it for a few months, but I am actually considering taking it to the store and asking for assistance with returning it due to problems with the quality. I would even be happy if they gave me store credit, even if it is pro-rated for wear and time of ownership.

Is anybody having the same issue with their Madeline? Have you ever returned a bag that you have had for a while?

Thanks for your input! M

xIcyBluex · Aug 9th, 2008, 11:52 PM

Can you post some pictures of your problems? I have the Madeline and haven't had any problems with it yet. Its about 4 months old. You should definetly go to the store and return it for quality issues. Try calling their customer service first to see if there is anything they can tell you.

fieldsinspring · Aug 10th, 2008, 12:05 AM

That's too bad... I would take it to a boutique and let them know your concerns.. they should take care of you.

LadyV · Aug 10th, 2008, 12:19 AM

This seems to be a problem with some Madelines. I was in the boutique the other day and a woman came in with her Medium Madeline and the handles had stretched, making them way longer than they originally were (I mean like at least 3 to 4 inches longer). It's like a discrepancy with some of the leather, I'm not sure. Definitely take it in to them and see if they can replace it for you. Good luck!

applescruff · Aug 10th, 2008, 12:27 AM

definitely take that back to the shop. that sounds very frustrating

abitzberger · Aug 10th, 2008, 12:39 AM

What a bummer! I hope they are able to make everything better!

zuzu maxx · Aug 10th, 2008, 12:46 AM

Quote:

Originally Posted by xIcyBluex

Can you post some pictures of your problems? I have the Madeline and haven't had any problems with it yet. Its about 4 months old. You should definetly go to the store and return it for quality issues. Try calling their customer service first to see if there is anything they can tell you.

I'll see if I can post piccys tomorrow.

Thanks everyone for your encouragement! I'll let you know how it turns out.

zuzu maxx · Aug 10th, 2008, 12:49 AM

Quote:

Originally Posted by LadyV

This seems to be a problem with some Madelines. I was in the boutique the other day and a woman came in with her Medium Madeline and the handles had stretched, making them way longer than they originally were (I mean like at least 3 to 4 inches longer). It's like a discrepancy with some of the leather, I'm not sure. Definitely take it in to them and see if they can replace it for you. Good luck!

Hi LadyV - Off topic I love your avatar!

Just have to ask because it would be totally random, but that lady didn't happen to be in S.F. did she? It would be great because then I could go to the same store.

louislover260 · Aug 10th, 2008, 03:44 AM

oh no!

T-Girl · Aug 10th, 2008, 09:54 AM

Wow, I never thought a Madelaine would do that. So sorry that happened to you. It looked like such a sturdy bag and I have a Hampton version but pining for the Madelaine because it has a larger and smarter looking turnlock closure on the front. That said, I hope you get the issue resolved ASAP and on my side I should be happy with what I have.

Take care,

shy*violet · Aug 10th, 2008, 01:21 PM

I'd be interested to see pictures.... I've had my madeline (the large one) since March and haven't had any issues with it.

MsAmie · Aug 10th, 2008, 01:35 PM

I also would want to see pictures of your Madeline--I have two the large sig. white/khaki and the chambrey patent one and I haven't had the problem you're having with them. But then again, I haven't used either of them a lot since I baby my bags and switch them around regularly.

tmc089 · Aug 10th, 2008, 01:42 PM

Oh no! That sucks lol, Madeline is like my dream bag. Thanks for posting and informing the rest of us though, eager to see pics!

admat97 · Aug 10th, 2008, 01:56 PM

I'm sorry. I hope it works out for you.

simplycaren · Aug 10th, 2008, 02:09 PM

Take it back to the boutique, I had problems with my Sig Hobo and they exchanged it on the spot and gave me a brand new bag. They are really good about Customer satisfaction, don't fret.. they will take care of you

Aug 9th, 2008, 11:05 PM	#1
zuzu maxx Anonymous Bag Lady Location: San Francisco Bay Area	Not happy with my Madeline Hi all I bought the large Madeline for my work tote about three months ago. I liked it because of the structure. Now the leather around the opening is waving; it's no longer straight. Overall the bag seems to be stretching and losing its shape. I am really surprised because it seemed very sturdy and structured in the store, and due to a shoulder injury I don't even carry that much in my tote. I know I've had it for a few months, but I am actually considering taking it to the store and asking for assistance with returning it due to problems with the quality. I would even be happy if they gave me store credit, even if it is pro-rated for wear and time of ownership. Is anybody having the same issue with their Madeline? Have you ever returned a bag that you have had for a while? Thanks for your input! M

Aug 9th, 2008, 11:52 PM	#2
xIcyBluex I want it.	Can you post some pictures of your problems? I have the Madeline and haven't had any problems with it yet. Its about 4 months old. You should definetly go to the store and return it for quality issues. Try calling their customer service first to see if there is anything they can tell you. __________________ Current Lovlies: Rebecca Minkoff Tangerine MAM\|\|Louis Vuitton Mono Pochette\|\|Louis Vuitton Damier Canvas Cles\|\|Marc Jacobs Cherry Tart Zip Clutch Waiting On: RM Blue Patent MAM Hobo

Aug 10th, 2008, 12:05 AM	#3
fieldsinspring Trying to hold on... Location: Where the Sun Is!	That's too bad... I would take it to a boutique and let them know your concerns.. they should take care of you. __________________ Don't Give up what you want MOST for what you want NOW

Aug 10th, 2008, 12:19 AM	#4
LadyV Member	This seems to be a problem with some Madelines. I was in the boutique the other day and a woman came in with her Medium Madeline and the handles had stretched, making them way longer than they originally were (I mean like at least 3 to 4 inches longer). It's like a discrepancy with some of the leather, I'm not sure. Definitely take it in to them and see if they can replace it for you. Good luck! __________________ *~~Chicness is my weakness!~~* WISHLIST: It never stops!

Aug 10th, 2008, 12:27 AM	#5
applescruff coach lovin' hippie Location: NJ	definitely take that back to the shop. that sounds very frustrating __________________ "Truth is something you stumble into when you think you're going someplace else." ~ Jerry Garcia ~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~

Aug 10th, 2008, 12:39 AM	#6
abitzberger Member Location: Sacramento, Ca	What a bummer! I hope they are able to make everything better! __________________

Aug 10th, 2008, 03:44 AM	#9
louislover260 Lil' Secret Box	oh no! __________________ Visit my pre-fire bag showcase: http://forum.purseblog.com/your-bag-...se-272416.html PLEASE HELP ME RE-FIND EVERYTHING IN MY COLLECTION!!

Aug 10th, 2008, 09:54 AM	#10
T-Girl T=T&Co[ach]	Wow, I never thought a Madelaine would do that. So sorry that happened to you. It looked like such a sturdy bag and I have a Hampton version but pining for the Madelaine because it has a larger and smarter looking turnlock closure on the front. That said, I hope you get the issue resolved ASAP and on my side I should be happy with what I have. Take care, __________________ Take care, T-Girl I'm always hungry for more Coach info!

Aug 10th, 2008, 01:21 PM	#11
shy*violet I heart PINK! Location: texas	I'd be interested to see pictures.... I've had my madeline (the large one) since March and haven't had any issues with it. __________________ My wishlist: * Signature Stripe Tote in Gunmetal? * Ergo Pleated Satchel in BLACK PATENT!!! present company included

Aug 10th, 2008, 01:35 PM	#12
MsAmie Gotta have them all! Location: In my house ;-)	I also would want to see pictures of your Madeline--I have two the large sig. white/khaki and the chambrey patent one and I haven't had the problem you're having with them. But then again, I haven't used either of them a lot since I baby my bags and switch them around regularly. __________________ ::: Coach Wishlist ::: -Leigh in Rose -Walnut Luci

Aug 10th, 2008, 01:42 PM	#13
tmc089 Kiera Knightley? Location: Southeastern CT	Oh no! That sucks lol, Madeline is like my dream bag. Thanks for posting and informing the rest of us though, eager to see pics! __________________ Tricia "Love all, trust few, do wrong to no one."

Aug 10th, 2008, 01:56 PM	#14
admat97 Matthew Bellamy Location: Forks, WA.	I'm sorry. I hope it works out for you. __________________ My Family and My Handbags...What Else Does A Girl Need? "How many do you need?" He asked. "How many do they make?" She replied. In Memory of My Precious Furbabies! http://www.ilovedmypet.com/Elvie http://www.ilovedmypet.com/Sweet_Pea http://www.ilovedmypet.com/Tiggerbaby Also...check out my albums! I'm adding pics daily! http://forum.purseblog.com/album.php?u=97919

Aug 10th, 2008, 02:09 PM	#15
simplycaren live. laugh. love. Location: california girl at heart	Take it back to the boutique, I had problems with my Sig Hobo and they exchanged it on the spot and gave me a brand new bag. They are really good about Customer satisfaction, don't fret.. they will take care of you __________________