Next time I hit an outlet..

FlauntIt · Oct 19th, 2006, 01:55 AM

Did not really matter last weekend since nothing appealed to me BUT since they were so busy and no real customer service just wondering if someone who frequents the outlets can answer this..

they have the purses with a RED PRICE (mark down) then they have the shelves that say 20% off, or 30% off or CLEARANCE ....

Is that 20-30% off the retail price (now the red price) OR an ADDITIONAL 20-20% off that red price? (which would then in some cases make it a friggen steal!!!)

I know when we do 50% off clearance at my store its take an additional 50% off the red clearance price.

Its funny Im so uptight about making sure MY customers have the best service but when shopping I don't want help and if I do just ONCE I can't get it

kallison · Oct 19th, 2006, 02:06 AM

yeah. it's additional % off the red price.
i got a STEAL on a baby bag (using it for school). for some reason, it was 50% off of 20% off...then additional 50% off THAT price. heck yeah.

FlauntIt · Oct 19th, 2006, 08:52 PM

LoL TY because I was VERY confused and no one to help they had 4 girls at the register and one at the door and no one offering help....We jump on our customers where I work 1) customer service and most don't know how to dress themselves in lingerie so we are the experts and 2) we have massive shoplifters

kallison · Oct 19th, 2006, 09:39 PM

yeah, the outlets don't have quite the same customer service as the boutiques...you typically have to initiate it.

prcheney · Oct 19th, 2006, 09:42 PM

I tend to get almost followed around at the outlet but that might be because I go in there quite often. I have even asked if I could go in the back (you know they have more stuff in the back) but was told no.

Coachlover123 · Oct 19th, 2006, 10:48 PM

It is kind of sad to say, but i have never even been in a Coach outlet before. The outlets are far away from me and hard to get to, but i am happy to say my first trip will be soon (November)....

angfento · Oct 19th, 2006, 11:01 PM

Quote:

Originally Posted by Coachlover123

It is kind of sad to say, but i have never even been in a Coach outlet before. The outlets are far away from me and hard to get to, but i am happy to say my first trip will be soon (November)....

My first trip to a Coach outlet will be in Nov. too CoachLover! I am going to San Marcos--- whoo hoo!

princesslisa · Oct 20th, 2006, 12:39 AM

they had good sales at coach when i went! they just put alot of the bags 30% off yes the red tag price

i have had good customer service at a coach outlet and sometimes no service especialy when its busy

alohamariss · Oct 20th, 2006, 05:44 AM

For some reason the outlet here on Hawaii and the one I've been to in New York have had great customer service. I was surprised! I shop at the regular retail stores often and was suprised to get a similar level of customer service from the sales reps at the outlets. :)

kathyrose · Oct 20th, 2006, 09:33 AM

Quote:

Originally Posted by kallison

yeah, the outlets don't have quite the same customer service as the boutiques...you typically have to initiate it.

Really? All the outlets I've been to the SAs are very friendly and imediately tells me if I need anything, let them know.

Quote:

Originally Posted by alohamariss

For some reason the outlet here on Hawaii and the one I've been to in New York have had great customer service. I was surprised! I shop at the regular retail stores often and was suprised to get a similar level of customer service from the sales reps at the outlets. :)

The ones I've been to is the Atlantic City (NJ), Lancaster (PA), Hagerstown (MD), Leesburg (VA) and Tannersville (PA). They've all been friendly and talk to customers and such except for the Tannersville one cause I've only been there once and it's Black Friday so....LOL.

Oct 19th, 2006, 01:55 AM	#1
FlauntIt Future Mrs Strasser Location: Tampa, FL	Next time I hit an outlet.. Did not really matter last weekend since nothing appealed to me BUT since they were so busy and no real customer service just wondering if someone who frequents the outlets can answer this.. they have the purses with a RED PRICE (mark down) then they have the shelves that say 20% off, or 30% off or CLEARANCE .... Is that 20-30% off the retail price (now the red price) OR an ADDITIONAL 20-20% off that red price? (which would then in some cases make it a friggen steal!!!) I know when we do 50% off clearance at my store its take an additional 50% off the red clearance price. Its funny Im so uptight about making sure MY customers have the best service but when shopping I don't want help and if I do just ONCE I can't get it __________________ Future Mrs. Strasser "Fake people carry fake purses" October 14, 2006 I became an addict with my 1st Coach bag! November 10th the latest addition to my collection was added when my baby sister got me a like new black 2005 Coach for my B-day!

Oct 19th, 2006, 02:06 AM	#2
kallison wake up.you're alive Location: atlanta then anchorage in december!	Re: Next time I hit an outlet.. yeah. it's additional % off the red price. i got a STEAL on a baby bag (using it for school). for some reason, it was 50% off of 20% off...then additional 50% off THAT price. heck yeah. __________________ [the people who are crazy enough to think they can change the world are usually the ones who do.] [love is a revolution.]

Oct 19th, 2006, 08:52 PM	#3
FlauntIt Future Mrs Strasser Location: Tampa, FL	Re: Next time I hit an outlet.. LoL TY because I was VERY confused and no one to help they had 4 girls at the register and one at the door and no one offering help....We jump on our customers where I work 1) customer service and most don't know how to dress themselves in lingerie so we are the experts and 2) we have massive shoplifters __________________ Future Mrs. Strasser "Fake people carry fake purses" October 14, 2006 I became an addict with my 1st Coach bag! November 10th the latest addition to my collection was added when my baby sister got me a like new black 2005 Coach for my B-day!

Oct 19th, 2006, 09:39 PM	#4
kallison wake up.you're alive Location: atlanta then anchorage in december!	Re: Next time I hit an outlet.. yeah, the outlets don't have quite the same customer service as the boutiques...you typically have to initiate it. __________________ [the people who are crazy enough to think they can change the world are usually the ones who do.] [love is a revolution.]

Oct 19th, 2006, 09:42 PM	#5
prcheney Sofa King Banned	Re: Next time I hit an outlet.. I tend to get almost followed around at the outlet but that might be because I go in there quite often. I have even asked if I could go in the back (you know they have more stuff in the back) but was told no.

Oct 19th, 2006, 10:48 PM	#6
Coachlover123 shopaholic Location: Jersey	Re: Next time I hit an outlet.. It is kind of sad to say, but i have never even been in a Coach outlet before. The outlets are far away from me and hard to get to, but i am happy to say my first trip will be soon (November).... __________________

Oct 20th, 2006, 12:39 AM	#8
princesslisa BAGS R A GIRLS BESTFRIEND Location: New York	Re: Next time I hit an outlet.. they had good sales at coach when i went! they just put alot of the bags 30% off yes the red tag price i have had good customer service at a coach outlet and sometimes no service especialy when its busy

Oct 20th, 2006, 05:44 AM	#9
alohamariss Member Location: Back in NYC	Re: Next time I hit an outlet.. For some reason the outlet here on Hawaii and the one I've been to in New York have had great customer service. I was surprised! I shop at the regular retail stores often and was suprised to get a similar level of customer service from the sales reps at the outlets. :)