Less than a week and it is coming apart? Will they repair or replace? EEK!

toxicgarden · Dec 9th, 2007, 11:26 PM

For those of you that read my previous thread about how I finally got my swingpack you will know the story. Those of you that have not, my DF bought me a denim stripe swingpack from Dillard's roughly 1.5 months ago for my birthday. He had it wrapped up until about a week ago when he gave it to me. I have only been carrying it for one week and it already is fraying a little on the bottom of one of the stripes. It is REALLY bothering me and will obviously get MUCH worse with time. However it was purchased at Dillards and I am wondering what to do about it. I am not sure if he still has the receipt. If I take it to coach will the replace, repair, or ignore it?

I also dont want to tell DF because it will crush his heart.

zoober_beth · Dec 9th, 2007, 11:28 PM

take it to a coach store and if they don't have one to replace it they will send it in to see if it can be repaired

toxicgarden · Dec 9th, 2007, 11:34 PM

I know they dont have any of the them in stock and I will be horribly depressed if they send it off. He gave it to me so I could have it during my trip to NYC next week. It just really frustrates me that it is falling apart, it SHOULDNT be!!!

toxicgarden · Dec 9th, 2007, 11:40 PM

Someone please talk to me, I am practically hysterical over this purse. I <3 it to death and am so upset that it is hurt! :(

Babygirl14 · Dec 10th, 2007, 12:36 AM

take it to the store...they can prolly help you...

carla748 · Dec 10th, 2007, 01:12 AM

take it on your trip to New York so your DF will be happy- then when you return take it to a Coach Store and see what they say. If it has only been used a short while they should give you a new one or a exchange,

floppyfish1986 · Dec 10th, 2007, 01:48 AM

Let me know if they repair/replace bags bought at dillards, I figure they do, but I bought a bag there and I'd like to know just in case.
good luck!

jennbyrd · Dec 10th, 2007, 01:51 AM

i would definitely take it to the store.
if you want it for your trip, wait until after you come back.
it would bother the crap out of me too.

hope they can fix it.

toxicgarden · Dec 10th, 2007, 01:54 AM

should I take it to the Coach boutique or Dillards?

Purseluvnmama · Dec 10th, 2007, 07:34 AM

Quote:

Originally Posted by toxicgarden

should I take it to the Coach boutique or Dillards?

I think either one would be ok, but I'd try Dillards first since that's where it came from. I would think the Dillards Coach SAs would stand behind the Coach products just as the boutique would.

But I agree with taking the bag on your trip first. And I would be bugged by the fraying, too--but just try to remember that no one else will notice it except you! I want you to enjoy your trip--Coach will take care of the problem when you get back!

luralee · Dec 10th, 2007, 09:03 AM

I don't know about Dillards, but you have 6 months to return at Macy's. I would definitely give it a try - but it could be that they won't have another of the same color to exchange. Can't hurt to ask anyway.

candac3mari3 · Dec 10th, 2007, 10:06 AM

I would tell your Fiance, you might stop using it b/c you're afraid to damage it even more, and I think he would be like what the heck, does she not like it anymore??? It's not his fault that it's falling apart. Check the store and tell them you want to exchange it, and maybe they'll order you one. But just tell them you want it overnighted, they did that for me before with no extra charge. Good luck!!!

Mrs. MC · Dec 10th, 2007, 10:15 AM

Since it is frayed but still funcional, why don't you take it on your trip and then return it when you get back. They most likely will just replace it with a new one.

shelbell77 · Dec 10th, 2007, 12:46 PM

Take it back...my mom had this happen with her signature stripe swingpack from last year....the store didn't have any on hand, but they overnighted her a new one from another store.

handbag*girl · Dec 10th, 2007, 04:10 PM

I would take it to the coach store. They will tell you if they think it is normal wear and tear or if it needs to be repaired. If it needs to be repaired they will send it out for you and coach will notify you after examining it what they can do. I had a bag years ago where the trim was coming off. They were unable to repair it but gave me the option of keeping the bag or getting a gift card for the worth of the bag to buy something new.
Don't forget to tell them you got it as a gift.
With the holidays and all it may take a while if you send it in so you may need to let your BF know.

Dec 9th, 2007, 11:28 PM	#2
zoober_beth I believe in faeries Location: Minnesota	Re: Less than a week and it is coming apart? Will they repair or replace? EEK! take it to a coach store and if they don't have one to replace it they will send it in to see if it can be repaired

Dec 9th, 2007, 11:34 PM	#3
toxicgarden Member Location: Tulsa, Ok	Re: Less than a week and it is coming apart? Will they repair or replace? EEK! I know they dont have any of the them in stock and I will be horribly depressed if they send it off. He gave it to me so I could have it during my trip to NYC next week. It just really frustrates me that it is falling apart, it SHOULDNT be!!! __________________ I can't wait until the wedding!

Dec 9th, 2007, 11:40 PM	#4
toxicgarden Member Location: Tulsa, Ok	Re: Less than a week and it is coming apart? Will they repair or replace? EEK! Someone please talk to me, I am practically hysterical over this purse. I <3 it to death and am so upset that it is hurt! :( __________________ I can't wait until the wedding!

Dec 10th, 2007, 12:36 AM	#5
Babygirl14 RIP Papa I love you!	Re: Less than a week and it is coming apart? Will they repair or replace? EEK! take it to the store...they can prolly help you... __________________ R.I.P. Papa 09.09.27 - 04.16.07 - I'll Always Love You, & Miss You -

Dec 10th, 2007, 01:12 AM	#6
carla748 Member	Re: Less than a week and it is coming apart? Will they repair or replace? EEK! take it on your trip to New York so your DF will be happy- then when you return take it to a Coach Store and see what they say. If it has only been used a short while they should give you a new one or a exchange,

Dec 10th, 2007, 01:48 AM	#7
floppyfish1986 Nicole! Location: Melbourne, FL	Re: Less than a week and it is coming apart? Will they repair or replace? EEK! Let me know if they repair/replace bags bought at dillards, I figure they do, but I bought a bag there and I'd like to know just in case. good luck!

Dec 10th, 2007, 01:51 AM	#8
jennbyrd "Forever Plus Tax" Location: Crabcakes & Football	Re: Less than a week and it is coming apart? Will they repair or replace? EEK! i would definitely take it to the store. if you want it for your trip, wait until after you come back. it would bother the crap out of me too. hope they can fix it. __________________ Jenn. used to be a coach fanatic, but balenciaga has stolen my heart! wishlist. 07 anthracite twiggy 08 white twiggy 05 apple green twiggy 05 teal twiggy 04 pewter mini twiggy 07 black wallet 08 white makeup bag

Dec 10th, 2007, 01:54 AM	#9
toxicgarden Member Location: Tulsa, Ok	Re: Less than a week and it is coming apart? Will they repair or replace? EEK! should I take it to the Coach boutique or Dillards? __________________ I can't wait until the wedding!

Dec 10th, 2007, 09:03 AM	#11
luralee Changes mind always! Location: In my mind...	Re: Less than a week and it is coming apart? Will they repair or replace? EEK! I don't know about Dillards, but you have 6 months to return at Macy's. I would definitely give it a try - but it could be that they won't have another of the same color to exchange. Can't hurt to ask anyway.

Dec 10th, 2007, 10:06 AM	#12
candac3mari3 C'est la vie!	Re: Less than a week and it is coming apart? Will they repair or replace? EEK! I would tell your Fiance, you might stop using it b/c you're afraid to damage it even more, and I think he would be like what the heck, does she not like it anymore??? It's not his fault that it's falling apart. Check the store and tell them you want to exchange it, and maybe they'll order you one. But just tell them you want it overnighted, they did that for me before with no extra charge. Good luck!!! __________________ Taken w/my new Nikon!!!

Dec 10th, 2007, 10:15 AM	#13
Mrs. MC Member	Re: Less than a week and it is coming apart? Will they repair or replace? EEK! Since it is frayed but still funcional, why don't you take it on your trip and then return it when you get back. They most likely will just replace it with a new one. __________________

Dec 10th, 2007, 12:46 PM	#14
shelbell77 Member Location: Harrisburg, PA	Re: Less than a week and it is coming apart? Will they repair or replace? EEK! Take it back...my mom had this happen with her signature stripe swingpack from last year....the store didn't have any on hand, but they overnighted her a new one from another store. __________________ See my collection: http://www.kodakgallery.com/Slidesho...Uy=br7ki2&Ux=0 Check out my blog:http://shelbell77.blogspot.com

Dec 10th, 2007, 04:10 PM	#15
handbag*girl Member Location: Las Vegas, NV	Re: Less than a week and it is coming apart? Will they repair or replace? EEK! I would take it to the coach store. They will tell you if they think it is normal wear and tear or if it needs to be repaired. If it needs to be repaired they will send it out for you and coach will notify you after examining it what they can do. I had a bag years ago where the trim was coming off. They were unable to repair it but gave me the option of keeping the bag or getting a gift card for the worth of the bag to buy something new. Don't forget to tell them you got it as a gift. With the holidays and all it may take a while if you send it in so you may need to let your BF know. __________________ Happy Holiday's!