Just got the call - they were able to repair my Ali! :)

cc1013 · Jul 29th, 2008, 02:27 PM

Hi!

About 3 weeks ago, I dropped off my black leather Ali at the local boutique for repair. I had the same issue as many others - the leather was splitting where the purse attaches to the brass rings of the strap.

Well...I just got a call from the boutique and my Ali was repaired! I thought it wasn't possible (that's why I only took in one of my two Ali's!). It's being shipped back to my home and should arrive in 8-10 days. I'm pretty happy b/c it's a great bag and I figured it was a lost cause.

Has anyone else recently had their Ali repaired? I'm still shocked!

entheos · Jul 29th, 2008, 02:33 PM

This is great news! What a relief! I know it's not impossible to repair, only if Coach is willing to repair. There is a post somewhere of a Legacy shoulder bag (06) that a tpf'r sent in many months back that was repaired. But there are more that haven't been repaired. Good for you!

donnalynn11 · Jul 29th, 2008, 02:33 PM

Wow congrats!!! They are getting harder to find on eBay now, so Im glad they were able to repair it for you. Its a great bag.

Taralindsey · Jul 29th, 2008, 02:33 PM

That is good to hear.. I want to send in my Gigi.

cc1013 · Jul 29th, 2008, 02:38 PM

I'll definitely post pics of the repair once I receive the bag. If I'm happy with the repair, I'll probably take my whiskey Ali in for repair also. I was so sad when I dropped off the black one (it's my favorite out of the two and had the most splitting) and I'm really happy they repaired it.

Aku_no_Hana · Jul 29th, 2008, 02:42 PM

That's great!

Hisgeekygrrrl · Jul 29th, 2008, 02:43 PM

Great news!!

soonerch · Jul 29th, 2008, 02:57 PM

That is great news! I was one who sent my '06 shoulder bag in earlier this year. At the time I turned it in, the SA told me it was likely not repairable and I would probably get a credit. I did get a credit letter about 4 weeks later. Maybe they have figured out a way to fix the straps since it seems be an recurring issue. I wish they would have been able to fix mine! You are lucky - enjoy having your bag back!

fieldsinspring · Jul 29th, 2008, 03:06 PM

wow that is great news!

I had the same thing happen to an Ali of mine and they told me right there they would be unable to repair it and gave me a credit.

saccharinity · Jul 29th, 2008, 03:16 PM

Does coach charge for repair?

jen6292 · Jul 29th, 2008, 03:18 PM

Out of curiosity did they call you unknown? I have been getting a lot of unknown calls lately and there is no explaination for it.

LovePinkCoach · Jul 29th, 2008, 03:31 PM

Yay, that's great news!

cc1013 · Jul 29th, 2008, 03:33 PM

Coach normally charges $20 for repair to cover the shipping costs. The boutique waived the charge when I took the bag in, so no cost to me for this repair.

Also, the call did not appear as unknown. It was the regular boutique number on my cell.

jen6292 · Jul 29th, 2008, 05:06 PM

Quote:

Originally Posted by cc1013

Coach normally charges $20 for repair to cover the shipping costs. The boutique waived the charge when I took the bag in, so no cost to me for this repair.

Also, the call did not appear as unknown. It was the regular boutique number on my cell.

Ok, thanks!

Jul 29th, 2008, 02:27 PM	#1
cc1013 Member Location: Chicago Burbs	Just got the call - they were able to repair my Ali! :) Hi! About 3 weeks ago, I dropped off my black leather Ali at the local boutique for repair. I had the same issue as many others - the leather was splitting where the purse attaches to the brass rings of the strap. Well...I just got a call from the boutique and my Ali was repaired! I thought it wasn't possible (that's why I only took in one of my two Ali's!). It's being shipped back to my home and should arrive in 8-10 days. I'm pretty happy b/c it's a great bag and I figured it was a lost cause. Has anyone else recently had their Ali repaired? I'm still shocked! __________________ Every moment is slightly better with a Coach on your arm! Officially banned! (Really, who am I kidding?)

Jul 29th, 2008, 02:33 PM	#2
entheos so CoachyCoachy	This is great news! What a relief! I know it's not impossible to repair, only if Coach is willing to repair. There is a post somewhere of a Legacy shoulder bag (06) that a tpf'r sent in many months back that was repaired. But there are more that haven't been repaired. Good for you! __________________

Jul 29th, 2008, 02:33 PM	#4
Taralindsey Ready to Lose Location: TX	That is good to hear.. I want to send in my Gigi. __________________

Jul 29th, 2008, 02:38 PM	#5
cc1013 Member Location: Chicago Burbs	I'll definitely post pics of the repair once I receive the bag. If I'm happy with the repair, I'll probably take my whiskey Ali in for repair also. I was so sad when I dropped off the black one (it's my favorite out of the two and had the most splitting) and I'm really happy they repaired it. __________________ Every moment is slightly better with a Coach on your arm! Officially banned! (Really, who am I kidding?)

Jul 29th, 2008, 02:43 PM	#7
Hisgeekygrrrl SAHMto4kids&1dog	Great news!! __________________

Jul 29th, 2008, 02:33 PM	#3
donnalynn11 Member	Wow congrats!!! They are getting harder to find on eBay now, so Im glad they were able to repair it for you. Its a great bag.

Jul 29th, 2008, 02:42 PM	#6
Aku_no_Hana totally banned Location: Arizona	That's great!

Jul 29th, 2008, 02:57 PM	#8
soonerch Member	That is great news! I was one who sent my '06 shoulder bag in earlier this year. At the time I turned it in, the SA told me it was likely not repairable and I would probably get a credit. I did get a credit letter about 4 weeks later. Maybe they have figured out a way to fix the straps since it seems be an recurring issue. I wish they would have been able to fix mine! You are lucky - enjoy having your bag back!

Jul 29th, 2008, 03:06 PM	#9
fieldsinspring Trying to hold on... Location: Where the Sun Is!	wow that is great news! I had the same thing happen to an Ali of mine and they told me right there they would be unable to repair it and gave me a credit. __________________ Don't Give up what you want MOST for what you want NOW

Jul 29th, 2008, 03:16 PM	#10
saccharinity Member Location: Philly PA	Does coach charge for repair?

Jul 29th, 2008, 03:18 PM	#11
jen6292 Member Location: OR	Out of curiosity did they call you unknown? I have been getting a lot of unknown calls lately and there is no explaination for it. __________________ Chicago here I come!

Jul 29th, 2008, 03:31 PM	#12
LovePinkCoach In Love <3 Location: New England :)	Yay, that's great news! __________________ Graduation date: May 16, 2009!

Jul 29th, 2008, 03:33 PM	#13
cc1013 Member Location: Chicago Burbs	Coach normally charges $20 for repair to cover the shipping costs. The boutique waived the charge when I took the bag in, so no cost to me for this repair. Also, the call did not appear as unknown. It was the regular boutique number on my cell. __________________ Every moment is slightly better with a Coach on your arm! Officially banned! (Really, who am I kidding?)