I bought a planner at the outlet, and it didn't come with a pen, is that normal?

Hoodster777 · Sep 3rd, 2007, 01:27 AM

I bought a planner at the outlet yesterday, I'm pretty sure that its an outlet only color- green signature with brown leather trim. Well I went to write down the papers that I have due on the calendar, and I noticed that there was no pen. Was it supposed to have come with a pen, and if so, can I just go to the boutique and ask for one, or do I have to pay for it (it doesn't matter if I have to pay)?

razorbackbelle0 · Sep 3rd, 2007, 01:30 AM

It should have a pen-- if there is a holder for one. Is there a loop for it on the inside of the planner?

kallison · Sep 3rd, 2007, 01:42 AM

i've gotten multiple agendas at the outlet and they've never had a pen. most people swipe them, i'm sure.

call cs, they should be able to send you one. not a big deal =)

Hoodster777 · Sep 3rd, 2007, 01:39 PM

Quote:

Originally Posted by kallison

i've gotten multiple agendas at the outlet and they've never had a pen. most people swipe them, i'm sure.

call cs, they should be able to send you one. not a big deal =)

I'm pretty sure that's happened, because I had first picked up the one without a price tag, so I had to find one with the price, but the one I first picked up had a pen in it! I didn't even think to doublecheck while in there, probably because it was so crazy!

Yup, it has a loop! I'll just go to the boutique today, its only a 1/2 hour away from me by bus. Thanks for the info!!

cocogirl07 · Sep 3rd, 2007, 01:39 PM

Yeah I never got my pen, but I called the store and picked it up the next time I was by there. There should be no problem

kallison · Sep 3rd, 2007, 01:42 PM

yeah, people pretty much swipe anything to make a buck. last time i was at the outlet, they busted a guy for stealing dustbags- so he could sell them to counterfeiters. blah.

Hoodster777 · Sep 3rd, 2007, 05:45 PM

Quote:

Originally Posted by kallison

yeah, people pretty much swipe anything to make a buck. last time i was at the outlet, they busted a guy for stealing dustbags- so he could sell them to counterfeiters. blah.

That's ridiculous!! I just got home, I did a little shopping while at the mall, lol. I actually have to call customer service, tell them the color of my planner, and they'll send me a new pen, which is great!

Coach really does have the best customer service, I went to the Dooney and Bourke outlet the other day, and my mom asked them a question about a bag that she bought there, and instead of answering it and being helpful, the SA just handed her a customer service card and went back to talking with the other SAs!

aemmy · Sep 3rd, 2007, 08:13 PM

Quote:

Originally Posted by Hoodster777

That's ridiculous!! I just got home, I did a little shopping while at the mall, lol. I actually have to call customer service, tell them the color of my planner, and they'll send me a new pen, which is great!

Coach really does have the best customer service, I went to the Dooney and Bourke outlet the other day, and my mom asked them a question about a bag that she bought there, and instead of answering it and being helpful, the SA just handed her a customer service card and went back to talking with the other SAs!

That woman should be fired!!!!

princesscd5729 · Sep 4th, 2007, 12:56 AM

i was looking at the planners in the outlet today and they had pens in them so i would definitely call about getting one!

Babygirl14 · Sep 6th, 2007, 11:41 PM

mine came with one...hopefully they can get u one...

RWolfeOH · Sep 7th, 2007, 09:15 AM

You aren't the only one. Mine didn't come with a pen either. I just thought that maybe the outlet ones were all without pens. I guess I'll call and try to get a pen.

Sep 3rd, 2007, 01:27 AM	#1
Hoodster777 I need bag rehab! Location: Staten Island, New York	I bought a planner at the outlet, and it didn't come with a pen, is that normal? I bought a planner at the outlet yesterday, I'm pretty sure that its an outlet only color- green signature with brown leather trim. Well I went to write down the papers that I have due on the calendar, and I noticed that there was no pen. Was it supposed to have come with a pen, and if so, can I just go to the boutique and ask for one, or do I have to pay for it (it doesn't matter if I have to pay)? __________________ Newest acquisition: Double Knit Amour Shopper- Marc by Marc Jacobs Tokidoki collection: Bags- Pirata Zucca, Foresta Bella, Transporto Buon Viaggio, L'amore Buon Viaggio, Spiaggia Canguro, Original Print Bella Bella, Inferno Zucca. Coach collection: Polka dot demi, Legacy white shoulder zip bag, Hamptons medium cerulean carryall, several Hamptons hobos, green zebra gallery tote, and more.

Sep 3rd, 2007, 01:30 AM	#2
razorbackbelle0 Sofa King Banned Location: Raiding PBC's closet... shh!	Re: I bought a planner at the outlet, and it didn't come with a pen, is that normal? It should have a pen-- if there is a holder for one. Is there a loop for it on the inside of the planner?

Sep 3rd, 2007, 01:42 AM	#3
kallison wake up.you're alive Location: atlanta then anchorage in december!	Re: I bought a planner at the outlet, and it didn't come with a pen, is that normal? i've gotten multiple agendas at the outlet and they've never had a pen. most people swipe them, i'm sure. call cs, they should be able to send you one. not a big deal =) __________________ [the people who are crazy enough to think they can change the world are usually the ones who do.] [love is a revolution.]

Sep 3rd, 2007, 01:39 PM	#5
cocogirl07 :p Location: New York & Florida	Re: I bought a planner at the outlet, and it didn't come with a pen, is that normal? Yeah I never got my pen, but I called the store and picked it up the next time I was by there. There should be no problem __________________

Sep 3rd, 2007, 01:42 PM	#6
kallison wake up.you're alive Location: atlanta then anchorage in december!	Re: I bought a planner at the outlet, and it didn't come with a pen, is that normal? yeah, people pretty much swipe anything to make a buck. last time i was at the outlet, they busted a guy for stealing dustbags- so he could sell them to counterfeiters. blah. __________________ [the people who are crazy enough to think they can change the world are usually the ones who do.] [love is a revolution.]

Sep 4th, 2007, 12:56 AM	#9
princesscd5729 Member	Re: I bought a planner at the outlet, and it didn't come with a pen, is that normal? i was looking at the planners in the outlet today and they had pens in them so i would definitely call about getting one!

Sep 6th, 2007, 11:41 PM	#10
Babygirl14 RIP Papa I love you!	Re: I bought a planner at the outlet, and it didn't come with a pen, is that normal? mine came with one...hopefully they can get u one... __________________ R.I.P. Papa 09.09.27 - 04.16.07 - I'll Always Love You, & Miss You -

Sep 7th, 2007, 09:15 AM	#11
RWolfeOH Member Location: Ohio	Re: I bought a planner at the outlet, and it didn't come with a pen, is that normal? You aren't the only one. Mine didn't come with a pen either. I just thought that maybe the outlet ones were all without pens. I guess I'll call and try to get a pen.