heritage stripe tote problem!!!

candac3mari3 · Aug 10th, 2008, 11:01 AM

I remember (I can't remember your name!!) someone on here asking questions about the heritage stripe berry tote, and then someone else said that the colors were blending when and SA used a wipe on it @ the boutique.

Well, I never used an alcohol wipe on my bag, just a baby wipe on the bottom to remove a marker line, and it came out no problem, but I pulled it out to use yesterday on on the front of the bag, the stripe has a smear mark!! Almost like the color never finished drying and it was rubbed up against anything.... I don't know if that makes sense, and I don't even know how they color these bags, but it makes me pretty upset, that it's not perfect! Maybe I'm just being to picky...

Should I take it back to the store and see what they can do?!?

T-Girl · Aug 10th, 2008, 11:06 AM

Oh yeah, take it back or it will bug you every time you use it! That's crazy that the colour would smear like that.

Maybe get something else instead because they're all probably made the same way.

Good luck and I hope you find something you like. If you exchange it for a similar bag, I hope the next bag won't do the same thing. If you do keep it, I hope you enjoy it despite this smear stain.

Take care,

RealDealGirl · Aug 10th, 2008, 11:09 AM

Heck yeah take it back! If this has happened once, you know its likely to happen again and then you'll wish you had taken it back sooner. Good luck!

donnalynn11 · Aug 10th, 2008, 11:11 AM

Definitely take it back. These bags are too expensive to let things like that go.

BagsAreMyBabies · Aug 10th, 2008, 11:23 AM

OH man! These coated canvas bags are supposed to be the no-fail, destruction proof bag for me! I haven't used my small satchel or my diaper bag yet, but I will be soon when the baby comes.

Yes definitely take it back and keep us posted on what happens. How disappointing!

LipGlossQueen · Aug 10th, 2008, 11:23 AM

I would say take it back. If its bugging you now, its gonna bug you later. Bring in now while its still brand new and they won't give you a problem.

candac3mari3 · Aug 10th, 2008, 11:35 AM

thanks for your replies, we need to go to the mall today, SO doesnt want to live in the snow w/flip flops lol so he needs to go to Fit 2 Run, but Coach is right upstairs, so I'll def. take it in. It's disappointing that this bag is supposed to be damage proof, but maybe I will steer away from the coated canvas, I have a green one already.

MsAmie · Aug 10th, 2008, 01:39 PM

Let us know how it turns out, hopefully the SAs will let you exchange it for a different one or offer some kind of compensation.

mrodriquez2006 · Aug 10th, 2008, 02:11 PM

it rubbed off the stripe part you mean?? The stripe seems like it is applied after the coated canvas so it would make sense that it would rub off. Looks like paint to me so it could cake off??

dragonette · Aug 10th, 2008, 02:13 PM

it was miss evy who watched the SA rub off some of it...

Miss Evy Rocks! · Aug 11th, 2008, 01:50 AM

Yes it was me...

Here is what I posted in my thread about what happened:

Quote:

Originally Posted by Miss Evy Rocks!

Quote:

Originally Posted by Miss Evy Rocks!

I actually had to go back to Coach twice today...

The first time I went back because of a green sticky mark on the signature front part. The one I exchanged it for had a small speck on the berry stripe on the front of the tote, so the SA cleaned it with one of those alcohol wipes and that spread the stain and it looked like a wet stain. Bf and I thought it would dry, but as soon as we left Coach and I took it out of the dust bag the stain was still there and it look worst than before

So I marched right back in there and showed the manager the stain. She asked the SA what she used to clean the speck the first time and then asked her to bring warm water and soap. She then began rubbing a wet cloth on the tote. After much elbow grease she told me that it was all she could do and that if I wanted to exchange it I could, but I could not keep on exchanging it

So I asked for it to be exchanged

I mean, if I'm dropping $300+ on a purse it better reflect this amount.

I finally ended up with a beautiful and may I say flawless tote

I have only carried it once and after what happened to yours I'm scared to wear it again

I think I will return it

So what happened?

Did you return it?

90046 · Aug 11th, 2008, 08:44 AM

This is a bummer.
I don't own any (yet) but want the new Heri Stipe!
whaaaa!

Keep us posted, OP.

TXCoachGirlie · Aug 11th, 2008, 10:36 AM

The care card that came with mine says to use "a soapy sponge and clean cloth", nothing else. Now I'll be sure to follow that. I have a tendency to use alcohol or some form of wipes to clean stuff up, but I'll be sure not to use those near the bags!

nckd · Aug 11th, 2008, 10:38 AM

Sorry to hear that. Hopefully they will take it back.

Aug 10th, 2008, 11:01 AM	#1
candac3mari3 C'est la vie!	heritage stripe tote problem!!! I remember (I can't remember your name!!) someone on here asking questions about the heritage stripe berry tote, and then someone else said that the colors were blending when and SA used a wipe on it @ the boutique. Well, I never used an alcohol wipe on my bag, just a baby wipe on the bottom to remove a marker line, and it came out no problem, but I pulled it out to use yesterday on on the front of the bag, the stripe has a smear mark!! Almost like the color never finished drying and it was rubbed up against anything.... I don't know if that makes sense, and I don't even know how they color these bags, but it makes me pretty upset, that it's not perfect! Maybe I'm just being to picky... Should I take it back to the store and see what they can do?!? __________________ Taken w/my new Nikon!!!

Aug 10th, 2008, 11:06 AM	#2
T-Girl T=T&Co[ach]	Oh yeah, take it back or it will bug you every time you use it! That's crazy that the colour would smear like that. Maybe get something else instead because they're all probably made the same way. Good luck and I hope you find something you like. If you exchange it for a similar bag, I hope the next bag won't do the same thing. If you do keep it, I hope you enjoy it despite this smear stain. Take care, __________________ Take care, T-Girl I'm always hungry for more Coach info!

Aug 10th, 2008, 11:35 AM	#7
candac3mari3 C'est la vie!	thanks for your replies, we need to go to the mall today, SO doesnt want to live in the snow w/flip flops lol so he needs to go to Fit 2 Run, but Coach is right upstairs, so I'll def. take it in. It's disappointing that this bag is supposed to be damage proof, but maybe I will steer away from the coated canvas, I have a green one already. __________________ Taken w/my new Nikon!!!

Aug 10th, 2008, 01:39 PM	#8
MsAmie Gotta have them all! Location: In my house ;-)	Let us know how it turns out, hopefully the SAs will let you exchange it for a different one or offer some kind of compensation. __________________ ::: Coach Wishlist ::: -Leigh in Rose -Walnut Luci

Aug 10th, 2008, 02:11 PM	#9
mrodriquez2006 ++Purple Queen++ Location: Austin, Texas	it rubbed off the stripe part you mean?? The stripe seems like it is applied after the coated canvas so it would make sense that it would rub off. Looks like paint to me so it could cake off?? __________________ the unbannable ~~Click here for Albums~~ I may be petite but I bring the HEAT. I'll cut you up like sushi and wear you like GUCCI! I Valentino Petco Fashion Show Winner!! Life's a Beach and I'm just Tanning

Aug 10th, 2008, 11:09 AM	#3
RealDealGirl No, seriously... Location: Connecticut	Heck yeah take it back! If this has happened once, you know its likely to happen again and then you'll wish you had taken it back sooner. Good luck!

Aug 10th, 2008, 11:11 AM	#4
donnalynn11 Member	Definitely take it back. These bags are too expensive to let things like that go.

Aug 10th, 2008, 11:23 AM	#5
BagsAreMyBabies Member Location: Michigan	OH man! These coated canvas bags are supposed to be the no-fail, destruction proof bag for me! I haven't used my small satchel or my diaper bag yet, but I will be soon when the baby comes. Yes definitely take it back and keep us posted on what happens. How disappointing!

Aug 10th, 2008, 11:23 AM	#6
LipGlossQueen Member	I would say take it back. If its bugging you now, its gonna bug you later. Bring in now while its still brand new and they won't give you a problem.

Aug 10th, 2008, 02:13 PM	#10
dragonette spideymommy Location: Singapore	it was miss evy who watched the SA rub off some of it... __________________ j e s s i c a - v a l my spideykids my coach stuff hunting: rose legacy wristlet pond legacy wallet ladybug kisslock purse please PM me if you see them! http://drag0nette.livejournal.com

Aug 11th, 2008, 08:44 AM	#12
90046 Member	This is a bummer. I don't own any (yet) but want the new Heri Stipe! whaaaa! Keep us posted, OP.

Aug 11th, 2008, 10:36 AM	#13
TXCoachGirlie Member	The care card that came with mine says to use "a soapy sponge and clean cloth", nothing else. Now I'll be sure to follow that. I have a tendency to use alcohol or some form of wipes to clean stuff up, but I'll be sure not to use those near the bags!

Aug 11th, 2008, 10:38 AM	#14
nckd Member	Sorry to hear that. Hopefully they will take it back.