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Coach repairs...discount coupons?

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May 5, 2006, 2:06pm   #1
d
Thread Starter
dina_cpa
Member
Has any sent in a Coach bag for repair that Coach has not been able to fix? If so, did you receive a discount coupon for a future coach purchase?
May 5, 2006, 2:10pm   #2
Pursefanatic85's Avatar
Pursefanatic85
Member
I read on the pf that they send you a coupon for 40% off at the full price stores. I'm not 100% sure though, I never sent in a bag for repair.
May 5, 2006, 2:14pm   #3
kezza's Avatar
kezza
Bag Hound
I've never sent something in for repair, but when a close friend sent her wallet for repair, the determined that they couldn't repair it and she was given a voucher for the cost of the wallet. She used it to buy the current style closest to the one she had, the only difference was the clasp. So, basically, all she was out was sales tax.
May 5, 2006, 2:30pm   #4
jlinds's Avatar
jlinds
Member
Yes, I worked there for 2 years. They will send it to Jacksonville for evaluation, and if it cannot be fixed you will receive a letter stating that you can take it into a full price store and will get 40% off the regular price of anything in the store.
May 24, 2007, 9:20pm   #5
S
Suzy Q
Member
Does anyone know why a simple zipper replacement would be considered a non-reparable item? I just received a letter from Coach telling me they could not repair my relatively new bag. With the letter and my returned bag, I got the voucher thing and a catalogue encouraging me to get 40% off my next purchase. I'd prefer not to get the "employee" discount. I just want my bag fixed.
May 24, 2007, 9:37pm   #6
b
beljwl
Account Deactivated
Originally Posted by Suzy Q
Does anyone know why a simple zipper replacement would be considered a non-reparable item? I just received a letter from Coach telling me they could not repair my relatively new bag. With the letter and my returned bag, I got the voucher thing and a catalogue encouraging me to get 40% off my next purchase. I'd prefer not to get the "employee" discount. I just want my bag fixed.

If it is just a simple zipper repair. Try taking it to a local shoe repair place and I am sure they can either repair or replace it. It probably will cost under $20. And you still get 40% off your next bag.
May 24, 2007, 9:59pm   #7
titania029's Avatar
titania029
Member
I had a thread up a day ago about my bag that was sent off for repair. I got a call that it can't be fixed, and I'm getting a voucher, for what I believe is full value.
Feb 15, 2009, 7:24pm   #8
C
CDP
Member
I also sent my Coach purse back for repair with $20 and they sent it back not repaired and no voucher. It was a simple strap repair! I'm so upset. 8 month old bag should not incur a strap tear and Coach should stand by their product. I won't buy their products anymore and you shouldn't either unless you have an extra $300 to buy a new bag every 6-8 months!
Feb 15, 2009, 8:03pm   #9
l
lovecoachmore
Account Deactivated
Yep...take it to a shoe repair place! Mine even replaces with YKK zippers and it's not even a special request! This way you'll have the bag you want repaired AND 40% OFF something to go with it! You could get a wallet/wristlet or cute FOB at a really great price! I think my shoe repair guy only charges abour $10-$15 MAX!!!
Originally Posted by beljwl
If it is just a simple zipper repair. Try taking it to a local shoe repair place and I am sure they can either repair or replace it. It probably will cost under $20. And you still get 40% off your next bag.
Feb 15, 2009, 9:33pm   #10
bunnymasseuse's Avatar
bunnymasseuse
BunniesN'DaSun
Every issue I've had with sealant has NOT resulted in a 40% off letter but either FULL retail price or the estimated CURRENT value of the bag.
Feb 15, 2009, 10:24pm   #11
ZaraNaz's Avatar
ZaraNaz
Member
Originally Posted by CDP
I also sent my Coach purse back for repair with $20 and they sent it back not repaired and no voucher. It was a simple strap repair! I'm so upset. 8 month old bag should not incur a strap tear and Coach should stand by their product. I won't buy their products anymore and you shouldn't either unless you have an extra $300 to buy a new bag every 6-8 months!

Have you tried to call jax?...if it is a fairly new bag then I would be pretty peeved.
Feb 15, 2009, 11:45pm   #12
deltacogirl's Avatar
deltacogirl
Fueling the fixation
How do they determine if you get the full value or just a 40% off coupon? It seems kind of random.
Feb 15, 2009, 11:48pm   #13
inluvwCoach's Avatar
inluvwCoach
Member
Yes they will. I recently just sent out an older signature hobo for repair...They were unable to repair and sent me a letter for 40% off my next boutique purchase.
Feb 16, 2009, 2:15am   #14
C
CDP
Member
How recent? I have talked to other people who had the same thing happen to them as did to me. Their customer is obviously not what it used to be. I advise others not to take a chance on whether or not Coach will fix it....JUST DON'T BUY COACH. Who wants to gamble if they will fix your $200-$300 bag?! Not me!!!!!!
Feb 16, 2009, 2:17am   #15
C
CDP
Member
I would have accepted a voucher even but they didn't even do that! They're not what they used to be!!!!! Where has customer service gone? I heard Brighton repairs their bags. I gave a large Juicy also that I'm sure would be repaired. Dooney also.
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