Question about returns...

curiousillusion · Jul 17th, 2008, 03:57 PM

Don't worry, this isn't the standard "will Coach take this back" question.

Here's what I'm asking: my brother bought some items for me at the outlet near him. They are now with me. He's sending me the receipt. If I take everything, new with the tags and the receipt to the Coach store - will they ask for HIS card to put the money back on? Does HE have to be the one returning it? What will happen if I try?

I don't want store credit (don't have a purse I want right now and would much rather have the money) so that's not an option for me.

oopsididitagain · Jul 17th, 2008, 04:00 PM

They always ask me for my credit card so I would say yes. They put the money back on the original card or give you store credit.

coachvirgin · Jul 17th, 2008, 04:08 PM

They always asked for my CC and ID when I do a return.

curiousillusion · Jul 17th, 2008, 04:17 PM

Well that sucks. I guess I *will* have to try to sell this stuff on eBay then, because shipping it back to him would make me lose out even more money (I had to pay for shipping to get to me first) and I probably won't be seeing him for maybe a few more months.

Sigh. I'm kinda mad at myself now.

Jhkkknn · Jul 17th, 2008, 05:56 PM

I know some stores will let you put it back on the same "type" of card. (As in putting it back on a visa if paid by visa no matter which one you paid with.)

baglady39 · Jul 17th, 2008, 05:59 PM

I would call and ask, but any time I have ever done a return with Coach (and believe it not, I haven't done it but a handful of times!), they have asked for the specific card. They might put it on a diff card, but I would say that's more likely if it's one of your own cards, and not somebody else's.

Jhkkknn · Jul 17th, 2008, 06:02 PM

Quote:

Originally Posted by baglady39

They might put it on a diff card, but I would say that's more likely if it's one of your own cards, and not somebody else's.

Very True

hobophantom · Jul 17th, 2008, 06:03 PM

I had purchased some items (not Coach) and put them on my credit card. Then I was informed by the credit card company that my card number was stolen so they cancelled that card and issued me a new one. I needed to return an item I had purchased on my old credit card. It took a lot of convincing to have the store credit my new credit card number. Good luck!

coachfreak · Jul 17th, 2008, 06:13 PM

Quote:

Originally Posted by curiousillusion

Well that sucks. I guess I *will* have to try to sell this stuff on eBay then, because shipping it back to him would make me lose out even more money (I had to pay for shipping to get to me first) and I probably won't be seeing him for maybe a few more months.

Sigh. I'm kinda mad at myself now.

No just call him when you are in the store and get his CC number for them to credit.

LIblue · Jul 17th, 2008, 06:46 PM

I believe that if you purchase something in a Coach outlet store and return it to a Coach boutique, they only issue store credit. Here is a link to the return policy printed on Coach.com

http://www.coach.com/cservice/Returns.aspx

curiousillusion · Jul 17th, 2008, 10:36 PM

Quote:

Originally Posted by coachfreak

No just call him when you are in the store and get his CC number for them to credit.

Oh that's a good idea. I might call my Coach store and ask if that's possible once I get the receipt from my brother.

kattykay · Jul 17th, 2008, 11:31 PM

if that doesnt work you caould always get a store credit and sell that on eBay, youll probably end up with more cash that way

curiousillusion · Jul 17th, 2008, 11:42 PM

You can sell store credit on eBay? I dunno, I think I'd lose out though, right? I mean, for example, if I got back $200 in store credit... people wouldn't bid $200, they'd bid less than that, right?

luvshopping90 · Jul 18th, 2008, 02:25 AM

To answer an earlier question, you HAVE to have the original CC to put the money on. In a full price store you can only get a store credit for returns from the outlet. And if I was bidding on a store credit on eBay then I would want to bid less than the credit amount.

90046 · Jul 18th, 2008, 07:14 AM

Isn't store credit the only option when doing an outlet return to a boutique?
If so, the point is moot...they won't need any credit card as they will be issuing a mdse store credit.

Jul 17th, 2008, 03:57 PM	#1
curiousillusion LOVE pink! Joined: Jul 2008 Location: Texas Posts: 700	Question about returns... Don't worry, this isn't the standard "will Coach take this back" question. Here's what I'm asking: my brother bought some items for me at the outlet near him. They are now with me. He's sending me the receipt. If I take everything, new with the tags and the receipt to the Coach store - will they ask for HIS card to put the money back on? Does HE have to be the one returning it? What will happen if I try? I don't want store credit (don't have a purse I want right now and would much rather have the money) so that's not an option for me. __________________ My Wishlist: -Keri Sunnies -Koala Keyfob - hoping my mom gets it for me! -Hamptons Leather French Purse - NEED THIS for an affordable price. Broke for the foreseeable future. Sniffle. Last edited by curiousillusion; Jul 17th, 2008 at 04:02 PM.

Jul 17th, 2008, 04:00 PM	#2
oopsididitagain Luv'n Old Legacy! Joined: Feb 2008 Location: Nevada Posts: 2,834	They always ask me for my credit card so I would say yes. They put the money back on the original card or give you store credit. __________________

Jul 17th, 2008, 04:17 PM	#4
curiousillusion LOVE pink! Joined: Jul 2008 Location: Texas Posts: 700	Well that sucks. I guess I will have to try to sell this stuff on eBay then, because shipping it back to him would make me lose out even more money (I had to pay for shipping to get to me first) and I probably won't be seeing him for maybe a few more months. Sigh. I'm kinda mad at myself now. __________________ My Wishlist: -Keri Sunnies -Koala Keyfob - hoping my mom gets it for me! -Hamptons Leather French Purse - NEED THIS for an affordable price. Broke for the foreseeable future. Sniffle.

Jul 17th, 2008, 11:42 PM	#13
curiousillusion LOVE pink! Joined: Jul 2008 Location: Texas Posts: 700	You can sell store credit on eBay? I dunno, I think I'd lose out though, right? I mean, for example, if I got back $200 in store credit... people wouldn't bid $200, they'd bid less than that, right? __________________ My Wishlist: -Keri Sunnies -Koala Keyfob - hoping my mom gets it for me! -Hamptons Leather French Purse - NEED THIS for an affordable price. Broke for the foreseeable future. Sniffle.

Jul 17th, 2008, 04:08 PM	#3
coachvirgin Member Joined: May 2008 Posts: 48	They always asked for my CC and ID when I do a return.

Jul 17th, 2008, 05:56 PM	#5
Jhkkknn Member Joined: Mar 2008 Location: S of Pittsburgh, PA Posts: 99	I know some stores will let you put it back on the same "type" of card. (As in putting it back on a visa if paid by visa no matter which one you paid with.)

Jul 17th, 2008, 05:59 PM	#6
baglady39 Member Joined: Sep 2007 Posts: 4,185	I would call and ask, but any time I have ever done a return with Coach (and believe it not, I haven't done it but a handful of times!), they have asked for the specific card. They might put it on a diff card, but I would say that's more likely if it's one of your own cards, and not somebody else's.

Jul 17th, 2008, 06:03 PM	#8
hobophantom Member Joined: Feb 2008 Location: Red Sox Nation Posts: 204	I had purchased some items (not Coach) and put them on my credit card. Then I was informed by the credit card company that my card number was stolen so they cancelled that card and issued me a new one. I needed to return an item I had purchased on my old credit card. It took a lot of convincing to have the store credit my new credit card number. Good luck!

Jul 17th, 2008, 06:46 PM	#10
LIblue Chooses To Be Happy! Joined: Mar 2007 Posts: 1,729	I believe that if you purchase something in a Coach outlet store and return it to a Coach boutique, they only issue store credit. Here is a link to the return policy printed on Coach.com http://www.coach.com/cservice/Returns.aspx

Jul 17th, 2008, 11:31 PM	#12
kattykay Member Joined: Jun 2008 Location: new jersey Posts: 1,103	if that doesnt work you caould always get a store credit and sell that on eBay, youll probably end up with more cash that way

Jul 18th, 2008, 02:25 AM	#14
luvshopping90 Missing Maui... Joined: Mar 2006 Location: Georgia Posts: 2,279	To answer an earlier question, you HAVE to have the original CC to put the money on. In a full price store you can only get a store credit for returns from the outlet. And if I was bidding on a store credit on eBay then I would want to bid less than the credit amount.

Jul 18th, 2008, 07:14 AM	#15
90046 Member Joined: Apr 2008 Posts: 827	Isn't store credit the only option when doing an outlet return to a boutique? If so, the point is moot...they won't need any credit card as they will be issuing a mdse store credit.