Incorrect pricing at the outlet?

gingiemay · Jun 30th, 2008, 09:56 PM

I bought a large khaki leather Carly at the Carlsbad, CA outlet yesterday. The tag read $469 (handwritten), and then the bag had an extra 20% markdown. The little part of the price tag at the bottom that has the MSRP and Factory price printed on it was not there. I was just so excited to find a leather Carly at the outlet that I didn't check any of the other tags for prices. When I took the stuffing out of the bag when I got home, I found the little bottom tag and it read "MSRP $498, Factory Price $449".

I know $498 is the correct retail price for a large leather Carly, so my guess is that I was overcharged for the bag. Is it possible to bring the bag to a retail Coach store to get a price adjustment? If not, I can schlep out to the outlets in Camarillo (closest one to me) but if I can avoid that drive if at all possible I'd like to do so.

Also, is it true that the outlets usually get their shipments on Thursdays? I'd love to exchange the khaki for a black if I can find it. Thanks in advance! This is my first Coach purchase so I'm super psyched about it!

coachgrl · Jun 30th, 2008, 10:08 PM

I don't think the Boutique can correct this, but call them first & Good Luck!

Jhkkknn · Jun 30th, 2008, 10:13 PM

I don't know about all outlets getting shipments on Thursdays, my outlet said Tuesday here on east coast :)

grayxie · Jul 1st, 2008, 04:38 AM

This sounds like something that would have to be resolved at the store it was purchased.

coachfreak · Jul 1st, 2008, 11:05 AM

call the outlet, they should be able to do an adjustment over the phone.

noshoepolish · Jul 1st, 2008, 12:17 PM

Outlet sales change on Thursdays. Items come in every day.

Jun 30th, 2008, 09:56 PM	#1
gingiemay Principessa Location: Los Angeles, CA	Incorrect pricing at the outlet? I bought a large khaki leather Carly at the Carlsbad, CA outlet yesterday. The tag read $469 (handwritten), and then the bag had an extra 20% markdown. The little part of the price tag at the bottom that has the MSRP and Factory price printed on it was not there. I was just so excited to find a leather Carly at the outlet that I didn't check any of the other tags for prices. When I took the stuffing out of the bag when I got home, I found the little bottom tag and it read "MSRP $498, Factory Price $449". I know $498 is the correct retail price for a large leather Carly, so my guess is that I was overcharged for the bag. Is it possible to bring the bag to a retail Coach store to get a price adjustment? If not, I can schlep out to the outlets in Camarillo (closest one to me) but if I can avoid that drive if at all possible I'd like to do so. Also, is it true that the outlets usually get their shipments on Thursdays? I'd love to exchange the khaki for a black if I can find it. Thanks in advance! This is my first Coach purchase so I'm super psyched about it! __________________

Jun 30th, 2008, 10:08 PM	#2
coachgrl Member Location: Earth	I don't think the Boutique can correct this, but call them first & Good Luck! __________________ All COACH, All the Time!!!

Jul 1st, 2008, 04:38 AM	#4
grayxie Member Location: PA	This sounds like something that would have to be resolved at the store it was purchased. __________________ Wishlist COACH Peony Black Sunnies- GOT IT! COACH Denim Tie Dye wallet - GOT IT! (Thanks to my RAOK Buddy!) COACH Gray Lindsay Vintage Shopper - GOT IT! Dooney Black Cabriolet Satchel L.A.M.B. Cheetah Mandeville- GOT IT! L.A.M.B. Lipstick or Black Saddle Devon L.A.M.B. Tailynn Sandal

Jul 1st, 2008, 11:05 AM	#5
coachfreak MUST HAVE TATTERSALL Location: lost in Colorado with a mountain view	call the outlet, they should be able to do an adjustment over the phone. __________________ Card carrying member of Coachaholics Anonymous Have you seen my collection??? http://forum.purseblog.com/your-bag-...on-202157.html Desperately trying to be good

Jun 30th, 2008, 10:13 PM	#3
Jhkkknn Member Location: S of Pittsburgh, PA	I don't know about all outlets getting shipments on Thursdays, my outlet said Tuesday here on east coast :)

Jul 1st, 2008, 12:17 PM	#6
noshoepolish Addicted to Coach	Outlet sales change on Thursdays. Items come in every day.