Coach Return/Exchange Question??

Mellbella78 · Jul 17th, 2008, 08:00 PM

This is the situation.. I purchased a leather hamptons bag back in Feb of 2007. I used it a bit, and then stored it in the dust bag when I alternated to another bag. Anyway.. I just took the bag out of the dustbag again after about a year, and the color of the leather has faded quite noticibly in some areas. I know it's been a year and a half since I bough it, but it's hardly used, and was stored properly, so this shouldn't have happened. I took it back to the Coach store, was charged $20.00 to have my bag sent away and "looked at". The girl working was kind of rude and kind of hinting they would just send it back to me saying nothing could be done. So I guess my question is.. how good is Coach about these situation, and what do they usually do? If I get my bag back as is,,, Im not going to be impressed. Any feedback would be appreciated. Thank you!

coachfreak · Jul 17th, 2008, 08:28 PM

Did you take pics before you sent it in?

Not sure, was the bag in direct sunlight even in the dustbag?

Mellbella78 · Jul 17th, 2008, 08:33 PM

No, i didn't take Pics... I didn't think It was nessissary...Should I have?? And no, it wasn't in the sun at all, it was in my closet.

nekostar0412 · Jul 30th, 2008, 02:35 PM

Maybe you should have taken pictures, to show before/after effects? But I guess you can't really worry about that now, since you already sent it away...

lucious818 · Jul 30th, 2008, 05:54 PM

yeah, should have def. taken pics as should I have, I sent in my Optic Sig Carly at the begining of July, I got it as a gift brand new, except the zipper sticks/snags, its not smooth like every other coach I have. I sent it in for repair and got it back today, with no repair, no 40% off coupon, just letter stating that it was normal wear and tear, even though the bag was new unused w/tags and as an added bonus I now have a dark dirt/grease stain on an all white purse. Coach's quality/repair/commitment and all the nonsense on the creed is in all honesty pure bs. I've been an avid Coach supporter for well over the last 20 years, and today will mark the last day I support a company who does not stand behind there product or workmanship. I would be real weary as to expect any kind positive response from Coach, it seems that they just send out a default letter basically telling you to go f yourself.

Jul 17th, 2008, 08:00 PM	#1
Mellbella78 Member Joined: Apr 2007 Location: Long Beach, CA Posts: 130	This is the situation.. I purchased a leather hamptons bag back in Feb of 2007. I used it a bit, and then stored it in the dust bag when I alternated to another bag. Anyway.. I just took the bag out of the dustbag again after about a year, and the color of the leather has faded quite noticibly in some areas. I know it's been a year and a half since I bough it, but it's hardly used, and was stored properly, so this shouldn't have happened. I took it back to the Coach store, was charged $20.00 to have my bag sent away and "looked at". The girl working was kind of rude and kind of hinting they would just send it back to me saying nothing could be done. So I guess my question is.. how good is Coach about these situation, and what do they usually do? If I get my bag back as is,,, Im not going to be impressed. Any feedback would be appreciated. Thank you! __________________ *I My Legacy Satchel*

Jul 17th, 2008, 08:28 PM	#2
coachfreak MUST HAVE TATTERSALL Joined: Oct 2007 Location: Anywhere there is Coach :) Posts: 3,842	Did you take pics before you sent it in? Not sure, was the bag in direct sunlight even in the dustbag? __________________ Card carrying member of Coachaholics Anonymous Have you seen my collection??? http://forum.purseblog.com/your-bag-...on-202157.html Desperately trying to be good

Jul 17th, 2008, 08:33 PM	#3
Mellbella78 Member Joined: Apr 2007 Location: Long Beach, CA Posts: 130	No, i didn't take Pics... I didn't think It was nessissary...Should I have?? And no, it wasn't in the sun at all, it was in my closet. __________________ *I My Legacy Satchel*

Jul 30th, 2008, 05:54 PM	#5
lucious818 Member Joined: May 2008 Posts: 2	yeah, should have def. taken pics as should I have, I sent in my Optic Sig Carly at the begining of July, I got it as a gift brand new, except the zipper sticks/snags, its not smooth like every other coach I have. I sent it in for repair and got it back today, with no repair, no 40% off coupon, just letter stating that it was normal wear and tear, even though the bag was new unused w/tags and as an added bonus I now have a dark dirt/grease stain on an all white purse. Coach's quality/repair/commitment and all the nonsense on the creed is in all honesty pure bs. I've been an avid Coach supporter for well over the last 20 years, and today will mark the last day I support a company who does not stand behind there product or workmanship. I would be real weary as to expect any kind positive response from Coach, it seems that they just send out a default letter basically telling you to go f yourself. Last edited by Sunshine; Jul 30th, 2008 at 07:33 PM.

Jul 30th, 2008, 02:35 PM	#4
nekostar0412 LVOE Joined: Jul 2007 Posts: 598	Maybe you should have taken pictures, to show before/after effects? But I guess you can't really worry about that now, since you already sent it away...