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Even at Tannersville, where they know me and two of the SA's know what I am looking for, will put me in the client tracker and I don't get called. I've been on the list for a lily , any size or color, and was never called. Then when I asked the manager she said, "oh we had a black one on the shelf last week!" I told her I've been on the list for that all summer and nobody called me. Her reply, " I guess our client tracker isn't working again!"