PCE- Bad Experience

Kansashalo · Sep 16th, 2007, 03:00 PM

Quote:

Originally Posted by ailurophile

CS can be different at every store, every day, and each location seems to make their own rules.

Just my .02

I agree with you. During the last PCE, when I went into my closest Coach store, as soon as I walked in the SA walked up to me and said "welcome to Coach - everything in our store is 25% off!". Umm, I don't think that is how PCE is suspose to work in general. LOL

Anyway, regardless as to what the rules were for zoober_beth's store, they could have been much nicer in saying no though.

Sorry zoober_beth. *HUGS* and at least you got your bag.

handbag*girl · Sep 16th, 2007, 03:01 PM

I would keep the bag and call rge coach 800 number and see abou getting yourself on the list

Brandless · Sep 16th, 2007, 04:15 PM

Sorry to hear about your bad experience. I don't understand why people have to be so uptight about coupons and discounts. Isn't the purpose to attract more buyers? Then what's their problem if someone is ready to purchase. Your experience only goes to show why salespeople should think twice about how they react to their customers. They just lost a good one!

bagoholic782 · Sep 16th, 2007, 04:21 PM

So sorry this happened to you! You should KEEP your bag!! I would maybe call the store and speak to a manager. Because as other people have said, other stores have no problem giving the discount to anyone who speaks PCE language!

kbell · Sep 16th, 2007, 04:38 PM

Funny this should come up - I was just saying to myself yesterday as I left a mall Coach store - emptyhanded - that they seemed awful 'snooty'. This was not an upscale mall mind you but your average mall. I decided not to purchase anything @ that mall one and would wait till Monday, spend my $$ and use my PCE card @ the usual boutique store I visit - where they are never snooty. Sales personel should aim to please & sell - not make people feel like crap. A simple no suffices.

bravorodrig · Sep 16th, 2007, 05:18 PM

I personally wouldn't feel comfortable asking for the discount if I don't get a card. I do believe that if I went to our boutique during PCE and didn't have the card, they'd give me the discount because I know all the girls/guys there and I make my rounds and drop by to see them. But, like Kansahalo said, a simple "no" would've sufficed.

Keep your lovely Carly and enjoy it!!! It's an amazing bag!!

Hoodster777 · Sep 16th, 2007, 08:40 PM

That SA should've been mindful of the fact that her conduct was probably going to cost the store your future business.

I like how she was surprised that you knew about the PCE, its not really that hard to find out about it, you could've found out about it from a friend!

zoober_beth · Sep 16th, 2007, 08:42 PM

Thank you everyone for the comments. I was just feeling so down about the whole thing-but I love the bag so I will keep it. I just won't be going to that store anymore-if I have to drive out of the way to have a better experience next time I will.

zoober_beth · Sep 16th, 2007, 08:45 PM

Quote:

Originally Posted by Hoodster777

That SA should've been mindful of the fact that her conduct was probably going to cost the store your future business.

I like how she was surprised that you knew about the PCE, its not really that hard to find out about it, you could've found out about it from a friend!

Yes I did find out from a friend....a whole bunch of friends here on tpf.

I thought it was just great when she told me that she was unable to give me the discount just because I knew about it. I wanted to say well would it help if I said I got a card and left it at home??? No difference really I still didn't have a card. LOL

audball67 · Sep 17th, 2007, 12:10 AM

Quote:

Originally Posted by zoober_beth

Thank you everyone for the comments. I was just feeling so down about the whole thing-but I love the bag so I will keep it. I just won't be going to that store anymore-if I have to drive out of the way to have a better experience next time I will.

Good for you! Wear it with a vengeance!!

yvalenz · Sep 17th, 2007, 01:12 AM

Glad to hear you're keeping the bag! I'm sorry about the horrible service you were given, but you shouldn't let it taint your happiness over getting the bag you've been wanting. As you've said, they've lost future sales. I say hats off to you for standing your ground and getting the discount - now go show off that bag! Wear it well!

Charstar · Sep 17th, 2007, 03:56 PM

I would let a store manager know how you were treated in a letter.
Its amazing what a nice letter can do. Even if you don't shop at that store again you can be helping other fellow purse lovers in the long run by helping them improve customer service.

One thing even if they did not send you a card they need to have better tact at explaining why they could not offer you the the discount, and that it was amazing at how fast the SA changed when they realized they were going to completely lose a sale. Talk in feeling & let them know you will be more than willing to drive out of your way to get the service you deserve.

lalabelle7 · Sep 21st, 2007, 05:04 PM

Honey! You should have marched across the street to Southdale (the regular mall, literally across the street) and into the Coach store there. I guarantee if you had walked into that store with a smile on your face the SA's in there would have offered you the discount without even asking!

Nancy in VA · Sep 22nd, 2007, 01:00 AM

I would return the bag and tell them why and then run out to another store where you are treated with respect and buy the bag again.

Some of the SAs in the Coach stores are really snotty and should realize that some of the richest people dress very plain and even shabby - and even then should realize a customer is a customer and the SA is the person SERVING them....

Sep 16th, 2007, 03:01 PM	#17
handbag*girl Member Location: Las Vegas, NV	Re: PCE- Bad Experience I would keep the bag and call rge coach 800 number and see abou getting yourself on the list __________________ Happy Holiday's!

Sep 16th, 2007, 04:15 PM	#18
Brandless Member	Re: PCE- Bad Experience Sorry to hear about your bad experience. I don't understand why people have to be so uptight about coupons and discounts. Isn't the purpose to attract more buyers? Then what's their problem if someone is ready to purchase. Your experience only goes to show why salespeople should think twice about how they react to their customers. They just lost a good one!

Sep 16th, 2007, 04:21 PM	#19
bagoholic782 Member	Re: PCE- Bad Experience So sorry this happened to you! You should KEEP your bag!! I would maybe call the store and speak to a manager. Because as other people have said, other stores have no problem giving the discount to anyone who speaks PCE language!

Sep 16th, 2007, 04:38 PM	#20
kbell Member Location: MA	Re: PCE- Bad Experience Funny this should come up - I was just saying to myself yesterday as I left a mall Coach store - emptyhanded - that they seemed awful 'snooty'. This was not an upscale mall mind you but your average mall. I decided not to purchase anything @ that mall one and would wait till Monday, spend my $$ and use my PCE card @ the usual boutique store I visit - where they are never snooty. Sales personel should aim to please & sell - not make people feel like crap. A simple no suffices.

Sep 16th, 2007, 05:18 PM	#21
bravorodrig Joyous. Location: Somewhere beyond the sea...	Re: PCE- Bad Experience I personally wouldn't feel comfortable asking for the discount if I don't get a card. I do believe that if I went to our boutique during PCE and didn't have the card, they'd give me the discount because I know all the girls/guys there and I make my rounds and drop by to see them. But, like Kansahalo said, a simple "no" would've sufficed. Keep your lovely Carly and enjoy it!!! It's an amazing bag!! __________________ My Coach, Tous, and LV collection

Sep 16th, 2007, 08:40 PM	#22
Hoodster777 Pro Fall Out Boy fan Location: Staten Island, New York	Re: PCE- Bad Experience That SA should've been mindful of the fact that her conduct was probably going to cost the store your future business. I like how she was surprised that you knew about the PCE, its not really that hard to find out about it, you could've found out about it from a friend! __________________ Newest acquisition: Double Knit Amour Shopper- Marc by Marc Jacobs Tokidoki collection: Bags- Pirata Zucca, Foresta Bella, Transporto Buon Viaggio, L'amore Buon Viaggio, Spiaggia Canguro, Original Print Bella Bella, Inferno Zucca. Coach collection: Polka dot demi, Legacy white shoulder zip bag, Hamptons medium cerulean carryall, several Hamptons hobos, green zebra gallery tote, and more. My last.fm chart.

Sep 16th, 2007, 08:42 PM	#23
zoober_beth I believe in faeries Location: Minnesota	Re: PCE- Bad Experience Thank you everyone for the comments. I was just feeling so down about the whole thing-but I love the bag so I will keep it. I just won't be going to that store anymore-if I have to drive out of the way to have a better experience next time I will.

Sep 17th, 2007, 01:12 AM	#26
yvalenz ..... Location: So Cal	Re: PCE- Bad Experience Glad to hear you're keeping the bag! I'm sorry about the horrible service you were given, but you shouldn't let it taint your happiness over getting the bag you've been wanting. As you've said, they've lost future sales. I say hats off to you for standing your ground and getting the discount - now go show off that bag! Wear it well! __________________ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~ ???

Sep 17th, 2007, 03:56 PM	#27
Charstar Wishes to all! Location: Huntsville,AL	Re: PCE- Bad Experience I would let a store manager know how you were treated in a letter. Its amazing what a nice letter can do. Even if you don't shop at that store again you can be helping other fellow purse lovers in the long run by helping them improve customer service. One thing even if they did not send you a card they need to have better tact at explaining why they could not offer you the the discount, and that it was amazing at how fast the SA changed when they realized they were going to completely lose a sale. Talk in feeling & let them know you will be more than willing to drive out of your way to get the service you deserve. __________________ Elephant Keyfob #92154 ROLL TIDE ORDERED!!!! For my future Alabama Bag to take to games! ********Charstar's Wishlist ******** Planner Sunglasses Gigi Leather Tote: in black or whiskey

Sep 21st, 2007, 05:04 PM	#28
lalabelle7 Member	Re: PCE- Bad Experience Honey! You should have marched across the street to Southdale (the regular mall, literally across the street) and into the Coach store there. I guarantee if you had walked into that store with a smile on your face the SA's in there would have offered you the discount without even asking! __________________ View my girls at: http://forum.purseblog.com/your-bag-showcase/lalabelle7s-indulgences-107469.html#post2231886 The girls I am waiting to adopt: -Rose Ergo Pleated Framed Satchel -Mahogany Delphine Patent -LV Speedy -Anything Gerard Darel!!!

Sep 22nd, 2007, 01:00 AM	#29
Nancy in VA Legacy Lover Location: Fairfax, VA	Re: PCE- Bad Experience I would return the bag and tell them why and then run out to another store where you are treated with respect and buy the bag again. Some of the SAs in the Coach stores are really snotty and should realize that some of the richest people dress very plain and even shabby - and even then should realize a customer is a customer and the SA is the person SERVING them....