help. pce returns

smerestain · Mar 15th, 2008, 03:47 AM

I bought a slim carly in khaki/parchment signature with my PCE but now Im thinking of exchanging it with the black leather slim carly. Will they still give me the discount? or do i have to pay full price? I also dont have my receipt anymore and when i bought my bag my SA gave me a "new" one so the tags were not attached, instead they were inside the bag! will i still be able to return it? ( the tags are still inside the bag)

I am also wondering if they will know that my bag was bought with a PCE discount if i return it without a receipt. (I would rather pay an extra 100.00 for a leather slim carly, than an extra 180.00)

renie · Mar 15th, 2008, 12:35 PM

you are just doing an exchange - from what I understand Coach will allows pce purchase be exchanged for another color of the same bag but not another kind of bag. So you'll be fine - just go back and get the SA you were dealing with, she'll remember :) it'll be okay

hobophantom · Mar 15th, 2008, 12:43 PM

I was able to return a bag and get a different (less expensive) item and get the PCE discount.

babidius · Mar 15th, 2008, 08:53 PM

I returned the blue slim carly and wanted to get a medium black carly and wasn't able to.

aml716 · Mar 15th, 2008, 09:41 PM

Quote:

Originally Posted by babidius

I returned the blue slim carly and wanted to get a medium black carly and wasn't able to.

Quote:

Originally Posted by renie

you are just doing an exchange - from what I understand Coach will allows pce purchase be exchanged for another color of the same bag but not another kind of bag. So you'll be fine - just go back and get the SA you were dealing with, she'll remember :) it'll be okay

Quote:

Originally Posted by hobophantom

I was able to return a bag and get a different (less expensive) item and get the PCE discount.

i'd like to know as well.. i bought the chocolate siggy carly and now i'm thinking i should've bought the leather one.... i bought a mahogany hamptons french purse and i'm thinking i should've bought the leather one or the khaki/bronze.... i'm so indecisive

.

from the looks of it, there isn't a consistent answer... best bet is to call your local boutique and ask them...

cverhoff · Mar 15th, 2008, 11:22 PM

My SA told me to return WITHOUT the receipt (tags attached of course) then they will give you full retail credit and you can use that towards your new bag that you want. I plan on doing this if I don't like the SoHo hobo I ordered.

renie · Mar 16th, 2008, 12:45 AM

Quote:

Originally Posted by cverhoff

My SA told me to return WITHOUT the receipt (tags attached of course) then they will give you full retail credit and you can use that towards your new bag that you want. I plan on doing this if I don't like the SoHo hobo I ordered.

I think I want to do that but I feel like I'm abusing their return policy :( sooo torn!

luvhautecouture · Mar 16th, 2008, 01:04 AM

yea to me it seems like if you return w/o receipt you are kind of stealing from them... unless you exchange- then it's more like a trade off...

but I don't support anyone who buys w/ PCE and then returns without receipt to get $$ back

cverhoff · Mar 16th, 2008, 11:48 AM

Quote:

Originally Posted by luvhautecouture

yea to me it seems like if you return w/o receipt you are kind of stealing from them... unless you exchange- then it's more like a trade off...

but I don't support anyone who buys w/ PCE and then returns without receipt to get $$ back

They will NOT give money back on a return w/o receipt. If you return WITHOUT a receipt they will ONLY give you store credit.

cverhoff · Mar 16th, 2008, 11:54 AM

Quote:

Originally Posted by renie

I think I want to do that but I feel like I'm abusing their return policy :( sooo torn!

Well, my SA told me to do this if I don't like the bag I ordered and want something in exchange with PCE discount. You could exchange with your receipt but then you'll have to pay full-price for your new bag. My SA said its the only way for them to work around the system and honor our PCE discount since we deserve it. Really sucks to buy a bag you have to order because they don't have it in sotre yet and then get the bag and hate it and lose your PCE.

Heathyr · Mar 16th, 2008, 12:04 PM

I bought the Lily with my PCE. When I recieved her it wasn't love so I took her back and ordered the turquoise Carly and my SA gave me PCE again. She just grabbed a card from under the counter and scanned it. If your SA wont let you then you need a new SA. They are lying if they say they "can't", they just won't.

renie · Mar 16th, 2008, 01:00 PM

Quote:

Originally Posted by cverhoff

Well, my SA told me to do this if I don't like the bag I ordered and want something in exchange with PCE discount. You could exchange with your receipt but then you'll have to pay full-price for your new bag. My SA said its the only way for them to work around the system and honor our PCE discount since we deserve it. Really sucks to buy a bag you have to order because they don't have it in sotre yet and then get the bag and hate it and lose your PCE.

Okay, very good point. If coach would just do what they have always done (you could always make exchanged without having to be sneaky a week after pce if you ordered something and didn't like it - they'd exchange for the pce price - I thought it was something called good customer service) it's a shame but if I don't like my bag, I want to take it back and not live with something that will sit in my closet.

babidius · Mar 16th, 2008, 01:10 PM

Quote:

Originally Posted by renie

Okay, very good point. If coach would just do what they have always done (you could always make exchanged without having to be sneaky a week after pce if you ordered something and didn't like it - they'd exchange for the pce price - I thought it was something called good customer service) it's a shame but if I don't like my bag, I want to take it back and not live with something that will sit in my closet.

I agree! I feel like it is their loss, they ended up losing almost $400 on my return yesterday because they wouldn't exchange. The manager seemed shocked when I told her I wasn't going to exchange the bag if I couldn't get the 25% off the other carly I wanted. So I just returned and I will get another carly next pce or on eBay if i can get a good deal.

kariann · Mar 16th, 2008, 05:37 PM

I just got back from coach and exchanged a purse for a different one and the sa let me use the 25% off. I told her that someone from the store told me that i could just come in without my reciept and get the orignal price off of it instead of the discount price and she told me that you can not do that cuz your items that you buy are in the system and they would know that you got it for the discount price! Plus she told me that its illegal to do that and coach could get audited for doing something like that!

aml716 · Mar 16th, 2008, 07:15 PM

i just called my local boutique looking for the khaki/bronze turnlock french purse and i asked if i could return the mahogany one that i bought with my PCE for the khaki/bronze.... he said i could exchange only for color and not for another item.. if i were to exchange it for another item, then i'd have to pay full price.

hth

Mar 15th, 2008, 03:47 AM	#1
smerestain Member	help. pce returns I bought a slim carly in khaki/parchment signature with my PCE but now Im thinking of exchanging it with the black leather slim carly. Will they still give me the discount? or do i have to pay full price? I also dont have my receipt anymore and when i bought my bag my SA gave me a "new" one so the tags were not attached, instead they were inside the bag! will i still be able to return it? ( the tags are still inside the bag) I am also wondering if they will know that my bag was bought with a PCE discount if i return it without a receipt. (I would rather pay an extra 100.00 for a leather slim carly, than an extra 180.00) Last edited by smerestain; Mar 15th, 2008 at 03:49 AM. Reason: added info.

Mar 15th, 2008, 12:35 PM	#2
renie Member Location: Plymouth Meeting	Re: help. pce returns you are just doing an exchange - from what I understand Coach will allows pce purchase be exchanged for another color of the same bag but not another kind of bag. So you'll be fine - just go back and get the SA you were dealing with, she'll remember :) it'll be okay __________________ Wants: - Leigh - Lily - Chanel Flap of any kind!

Mar 15th, 2008, 12:43 PM	#3
hobophantom Member Location: Red Sox Nation	Re: help. pce returns I was able to return a bag and get a different (less expensive) item and get the PCE discount.

Mar 15th, 2008, 08:53 PM	#4
babidius Member	Re: help. pce returns I returned the blue slim carly and wanted to get a medium black carly and wasn't able to.

Mar 15th, 2008, 11:22 PM	#6
cverhoff Member Location: Arizona	Re: help. pce returns My SA told me to return WITHOUT the receipt (tags attached of course) then they will give you full retail credit and you can use that towards your new bag that you want. I plan on doing this if I don't like the SoHo hobo I ordered. __________________ Life is short.....BUY THE BAG!

Mar 16th, 2008, 01:04 AM	#8
luvhautecouture Chanelaholic	Re: help. pce returns yea to me it seems like if you return w/o receipt you are kind of stealing from them... unless you exchange- then it's more like a trade off... but I don't support anyone who buys w/ PCE and then returns without receipt to get $$ back __________________ I love ballet and tpf!

Mar 16th, 2008, 12:04 PM	#11
Heathyr Member Location: Gahanna, OH	Re: help. pce returns I bought the Lily with my PCE. When I recieved her it wasn't love so I took her back and ordered the turquoise Carly and my SA gave me PCE again. She just grabbed a card from under the counter and scanned it. If your SA wont let you then you need a new SA. They are lying if they say they "can't", they just won't. __________________ Heathyr

Mar 16th, 2008, 05:37 PM	#14
kariann Member Location: Minnesota	Re: help. pce returns I just got back from coach and exchanged a purse for a different one and the sa let me use the 25% off. I told her that someone from the store told me that i could just come in without my reciept and get the orignal price off of it instead of the discount price and she told me that you can not do that cuz your items that you buy are in the system and they would know that you got it for the discount price! Plus she told me that its illegal to do that and coach could get audited for doing something like that!

Mar 16th, 2008, 07:15 PM	#15
aml716 .. cut off .. Location: toronto	Re: help. pce returns i just called my local boutique looking for the khaki/bronze turnlock french purse and i asked if i could return the mahogany one that i bought with my PCE for the khaki/bronze.... he said i could exchange only for color and not for another item.. if i were to exchange it for another item, then i'd have to pay full price. hth __________________ ON the HUNT FOR LV Graffiti Speedy 30 (silver)