Originally Posted by champagne_taste
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How does this happen? I am far away from any store and therefore always havig to order online or thought the phone and I always hear most people saying their SA at their local store knows them so well that they will honor no matter what. Well I don't hav that luxury bcuz I am so far away from a store, but dangit if I was close to a store they'd know me haha. I jst am wondering if a lot of people have luck with doing this through Jax or not?
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I called my boutique today looking for a wallet. The SA was going to search for it and wanted to take my info to order it, but I told him I heard a PCE was coming up and wanted to wait for that to purchase it (not that I always get PCEs, I usually don't). He offered to do a pre-sale now! He didn't know me, and I don't know if I'm actually getting PCE or not. Unfortunately, he was not able to locate the wallet. :-(
Another time I wanted to purchase a purse and told the SA I would wait and purchase when I got PCE. She offered it to me on the spot.
Before that, I just asked if I was getting a PCE, they looked it up and told me no, so I didn't buy anything then. I've had better luck being up-front and telling them I will buy this if/when I have PCE. I'm sure it depends on who you talk to though.
I think a boutique is much more likely to extend PCE to you than JAX, and you can get free shipping! You don't have to be close to the boutique or have a relationship with a SA, you just have to find a boutique willing to accomodate you.
Personally, I don't like the way Coach does their PCE. I spend a lot of money on their products and am not usually invited and it makes me feel excluded. That is not how a company should treat a valued customer!