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Oh SO disappointed with my first online purchase


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Oct 10, 2011, 12:14pm   #1
love2shop_26's Avatar
Thread Starter
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I just received my first online purchase from CL today for a pair of Mater Claude 85 with the red tip. I was so excited to get 'em in lieu of the VP since I couldn't find it in my size.

To my surprise, the red tip of the shoes are scuffed; like they already rubbed off. The right pair is pretty noticeable too.

I just hope I won't have any problems returning these. Has anyone had this problem?
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Oct 10, 2011, 12:59pm   #2
JetSetGo!'s Avatar
JGM ♥ PMG
Gosh, I hope not. I would let them know about it right away so they don't think it happened in your care.
Oct 10, 2011, 1:18pm   #3
h
Member
Definitely email them and straight away.
Oct 10, 2011, 1:44pm   #4
AEGIS's Avatar
lettin' them have it
omgoodness! that is not acceptable AT ALL!
Oct 10, 2011, 2:59pm   #5
love2shop_26's Avatar
Thread Starter
Member
I left them two voicemail messages already (the first one as soon as I realized the problem) plus an email with the pics but they haven't responded. I really want to ship this back this afternoon but I don't know if I need to wait for them to respond first. Ugh!
Oct 10, 2011, 3:01pm   #6
LVoepink's Avatar
Member
thats awful! I hope you can exchange them without any problems!
Oct 10, 2011, 3:11pm   #7
L
Member
That's horrible. The quality of his shoes has been declining lately.
Originally Posted by love2shop_26 View Post
I just received my first online purchase from CL today for a pair of Mater Claude 85 with the red tip. I was so excited to get 'em in lieu of the VP since I couldn't find it in my size.

To my surprise, the red tip of the shoes are scuffed; like they already rubbed off. The right pair is pretty noticeable too.

I just hope I won't have any problems returning these. Has anyone had this problem?
Oct 10, 2011, 3:26pm   #8
rdgldy's Avatar
Member
Sorry this happened to you.
Oct 10, 2011, 4:12pm   #9
myu3160's Avatar
weeee~
A similar situation happened with my daffs. The heel cap was off center and the red sole overlapped a part of the heel (sorry i'm not good with descriptions). I sent them emails and pictures and they gladly said they would exchange it without any problems.


Good luck to you!! HTH!
Oct 10, 2011, 4:33pm   #10
CEC.LV4eva's Avatar
RO.Bal.CL.LV.
hmm... they look like they can be wiped off.... If you really love them and don't want to give up on them, I would try to fix the scuffs first.

Have you tried to "smudge" them with your fingers? Try this, if this doesn't work, add some water. Next up, you can try some vaseline. Otherwise, get some rubbing alcohol (not peroxide) which often does the trick. If all else fails, try Meltonian's cleaning lotion which works really well too but you may have to buy a bottle of this first which costs ~10$.

Good luck!
Oct 10, 2011, 5:05pm   #11
whimsic's Avatar
Member
^^ I wouldn't want to try running alcohol

And OP, this is definitely not acceptable! If you wanted a damaged shoe, you would've gone to ebay and bought it for a fraction of the price.
Oct 10, 2011, 5:19pm   #12
chanel*liz's Avatar
Member
contact them immediately. thats unacceptable
Oct 10, 2011, 5:35pm   #13
love2shop_26's Avatar
Thread Starter
Member
Ya, I really don't wanna try to fix this myself no matter how much I love them.

I've called their 888 number several times and only kept getting voicemail. I also emailed with the pics but they still haven't responded. Their customer service is just as frustrating!
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