I left them two voicemail messages already (the first one as soon as I realized the problem) plus an email with the pics but they haven't responded. I really want to ship this back this afternoon but I don't know if I need to wait for them to respond first. Ugh!
A similar situation happened with my daffs. The heel cap was off center and the red sole overlapped a part of the heel (sorry i'm not good with descriptions). I sent them emails and pictures and they gladly said they would exchange it without any problems.
hmm... they look like they can be wiped off.... If you really love them and don't want to give up on them, I would try to fix the scuffs first.
Have you tried to "smudge" them with your fingers? Try this, if this doesn't work, add some water. Next up, you can try some vaseline. Otherwise, get some rubbing alcohol (not peroxide) which often does the trick. If all else fails, try Meltonian's cleaning lotion which works really well too but you may have to buy a bottle of this first which costs ~10$.