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shoeaddictklw · Jun 18th, 2008, 08:49 PM

Originally Posted by laureenthemean

I don't think you should blame an SA for putting a shoe on hold. They have to do what they can for a customer, and the whole point of putting a shoe on hold is so that no one else can buy them. I'm sorry you couldn't get your shoes, but I would be really upset if I expected a shoe to be on hold for me and found out that the SA gave them to the first person willing to pay.

It wasn't the point that they were on hold, I would expect a regular priced item to be held until the end of the day. These are sale shoes. It goes against Saks policy to hold sale shoes.

laureenthemean · Jun 18th, 2008, 08:50 PM

Originally Posted by themgdinosaur

Yeah, I did call Vegas CS, but they had to talk to the Vegas manager, who insisted that Dallas undercharged me...

is it really that exxy?

There isn't like a general CS for barneys.com specifically?

laureenthemean · Jun 18th, 2008, 08:51 PM

Originally Posted by shoeaddictklw

It wasn't the point that they were on hold, I would expect a regular priced item to be held until the end of the day. These are sell shoes. It goes against Saks policy to hold sale shoes.

Hm, really? Russell said in a previous post that they were allowed to do it for 2 days, but I think it just depends on whether the SA is willing to do it or not. Anyway, I do feel your pain on the shoes, b/c I almost lost my yellow Declics in a similar situation (sort of).

shoeaddictklw · Jun 18th, 2008, 08:54 PM

I think that was for the pre-sale...
The not being allowed to hold sale items came from the shoe director at NYC.

shoeaddictklw · Jun 18th, 2008, 08:54 PM

I feel so silly bc they are just shoes but it's like after they were paid for I got so excited and kept looking for them and looking and coming home at lunch to no avail.

laureenthemean · Jun 18th, 2008, 09:00 PM

Originally Posted by shoeaddictklw

I feel so silly bc they are just shoes but it's like after they were paid for I got so excited and kept looking for them and looking and coming home at lunch to no avail.

Oh, I totally know what you mean. Not sure if you read my original post on this thread, but I ordered and was charged for my yellow suede Declics, the only ones that were my size in the entire Barney's system. I should have gotten them in 1-2 days because I lived a few minutes from the store they were sending them from. 10 days later, I called and no one could find them. Anyway to make a long(er) story short, I did eventually get them, but I was really disappointed for a while.

themgdinosaur · Jun 18th, 2008, 10:22 PM

Originally Posted by laureenthemean

There isn't like a general CS for barneys.com specifically?

I did a charge send from the Dallas store and the Vegas store, and I can only question the Vegas store to the CS of the Vegas store...

damn $96 discrepancy.. i could have bought many many pairs of havaianas..

rkarbley · Jun 19th, 2008, 04:03 PM

Originally Posted by shoeaddictklw

Just an update on my whole fiasco. My SA was not to blame on the mysterious dissaperance of my shoes. It was the shipping, he says. Ryan, my SA said he took them to shipping and doesn't know what happened to them after that. Well after being on the phone with Saks ALL day long and I mean all day, I didn't get my beloved 'Sometimes'.

Mr. Karbley,
I hope you are reading this as there are a pair, in my size, in your Boston store on hold by an SA. I called and an SA told me that another SA had them there on the hold rack, Jossey the NYC director calls and POOF, they're gone not two minutes later. It's not fair to have things on hold especially when you have a paying customer in the wings. I wish I would have gotten names. I will call back tomorrow to try and get these.

I would buy them on on ebay but I have more dignity than that. They are more than double the sales price and are even more than the regular price. I am so livid right now about the situation that I cannot even be pissed anymore if that makes since.

Jossey did give me 30% off the black Very Noeuds which is nothing to sneeze at because they will never go on sale but that was not what I needed as I already have a pair of Satin Prives. Oh well, take what I can get I guess. Sucks not living in NYC anymore.

I am reading and how about if the shoe was on the other foot?

shoeaddictklw · Jun 19th, 2008, 04:10 PM

Indeed. I do understand your point even though I do not understand why someone would hold something and not just buy it. I am just angry I suppose at mine suddenly disappearing and with no one able to say what really happened.

ItsMyWorld · Jun 19th, 2008, 04:32 PM

Originally Posted by shoeaddictklw

Mr. Karbley,
I hope you are reading this as there are a pair, in my size, in your Boston store on hold by an SA. I called and an SA told me that another SA had them there on the hold rack, Jossey the NYC director calls and POOF, they're gone not two minutes later. It's not fair to have things on hold especially when you have a paying customer in the wings.

I am confused on this. That SA was doing what they needed to do for their customer. I mean, maybe that person was on their way to try them on. I don't think anyone did anything wrong here...

I would be really upset if I were on my way to the store and you "stole" my shoes from me. Maybe they also were holding them with that person's CC. I am just saying that I think that was kind of an overreaction. I understand that you really wanted the shoes but I don't feel that anything was really wrong with what they did.

shoeaddictklw · Jun 19th, 2008, 05:24 PM

It really wasn't but they had been on hold for a day and a half. Just saying. I wouldn't have wanted someone to "steal" my shoes if I was really going to purchase them either.

ValleyO · Jun 19th, 2008, 06:40 PM

I see that Russel is back to work his magic

Last year he helped me track down a Gucci tote when the Saks locator system was being entirely wothless.

Mr. Karbley if you are reading this I'd like you to know that your exemplary service is big part of why I remain a loyal Saks cutomer.

redlittlewing · Jun 19th, 2008, 07:12 PM

^ If he could only help me track down the Joli Noeud Dorcets in black patent that I have been looking for but have gotten no luck on. :/

themgdinosaur · Jun 20th, 2008, 02:17 AM

Originally Posted by laureenthemean

There isn't like a general CS for barneys.com specifically?

There isn't that I know of. They told me to contact the store's CS officer directly.

Do you know of a head office I can send a letter to, or something?

Azusa (from Melbourne as well), told me that Seattle specified flat rate for shipping to be $60.

This is very confusing..

rkarbley · Jun 20th, 2008, 09:22 AM

Good Morning,

That was very kind of you and thank you!

russel

Jun 18th, 2008, 08:54 PM	#64
shoeaddictklw Reagan Loves Loubs Joined: Jun 2008 Location: In a (burnt) orange box.. ATX! Posts: 3,745	I think that was for the pre-sale... The not being allowed to hold sale items came from the shoe director at NYC.
	__________________ Don't give me flowers. Give me Louboutins! HOOK 'EM HORNS!

Jun 18th, 2008, 08:54 PM	#65
shoeaddictklw Reagan Loves Loubs Joined: Jun 2008 Location: In a (burnt) orange box.. ATX! Posts: 3,745	I feel so silly bc they are just shoes but it's like after they were paid for I got so excited and kept looking for them and looking and coming home at lunch to no avail.
	__________________ Don't give me flowers. Give me Louboutins! HOOK 'EM HORNS!

Jun 19th, 2008, 04:10 PM	#69
shoeaddictklw Reagan Loves Loubs Joined: Jun 2008 Location: In a (burnt) orange box.. ATX! Posts: 3,745	Indeed. I do understand your point even though I do not understand why someone would hold something and not just buy it. I am just angry I suppose at mine suddenly disappearing and with no one able to say what really happened.
	__________________ Don't give me flowers. Give me Louboutins! HOOK 'EM HORNS!

Jun 19th, 2008, 05:24 PM	#71
shoeaddictklw Reagan Loves Loubs Joined: Jun 2008 Location: In a (burnt) orange box.. ATX! Posts: 3,745	It really wasn't but they had been on hold for a day and a half. Just saying. I wouldn't have wanted someone to "steal" my shoes if I was really going to purchase them either.
	__________________ Don't give me flowers. Give me Louboutins! HOOK 'EM HORNS!

Jun 19th, 2008, 07:12 PM	#73
redlittlewing Member Joined: Nov 2007 Posts: 205	^ If he could only help me track down the Joli Noeud Dorcets in black patent that I have been looking for but have gotten no luck on. :/
redlittlewing Member Joined: Nov 2007 Posts: 205

Jun 19th, 2008, 06:40 PM	#72
ValleyO Member Joined: Mar 2006 Location: Sacramento Posts: 11,218	I see that Russel is back to work his magic Last year he helped me track down a Gucci tote when the Saks locator system was being entirely wothless. Mr. Karbley if you are reading this I'd like you to know that your exemplary service is big part of why I remain a loyal Saks cutomer.

Jun 20th, 2008, 09:22 AM	#75
rkarbley Member Joined: Jan 2007 Posts: 30	Good Morning, That was very kind of you and thank you! russel
rkarbley Member Joined: Jan 2007 Posts: 30

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