Sacoche Shipping

[Lescoy]

Originally Posted by brigitte0810

Try this e-mail, sometimes they are slow with answering, though! But buying from them is great! Good luck! easybuychloe@hotmail.com

brigitte0810 - I have another email which was posted - which rather surprised me as its a .ph - which for me would denote it was a Philippines addy - but it links to Sacoche - I'll go find it..........

[lvstratus]

I hate to be the one to give you the bad news but Khaki color is not available anymore for Gemma.
I have a friend who was interested in it so she contacted them and they told her that color is not available anymore, it is sold out. If I remember correctly the only color available in med size is pollen.
It seems Gemma is a hit already...

Originally Posted by ajindoll

I too would like to know as I'm searching for a med. Khaki Gemma. Thanks.

[miss_cherie]

Hi All,

I finally received my Sally bag (which is gorgeous) and party. My only disappointment was that the Paraty wasn't in the best condition. The leather from the should strap is starting to peel and the rubber edging was cracked. Has anyone had this problem when they have bought a new Paraty? I have emailed Lorie and she advised that it could have been due to the courier handling or weather conditions??

[Lescoy]

Originally Posted by miss_cherie

Hi All, I finally received my Sally bag (which is gorgeous) and party. My only disappointment was that the Paraty wasn't in the best condition. The leather from the should strap is starting to peel and the rubber edging was cracked. Has anyone had this problem when they have bought a new Paraty? I have emailed Lorie and she advised that it could have been due to the courier handling or weather conditions??

miss_cherie - if there is peeling and cracking - IMO - its not down the the couriers handling nor weather conditions. I'd assume it was actually packaged - therefore quite how weather conditions could affect it - I can't imagine. Also - for it to be due to courier handling - I'd doubt that - as if packaged well - it wouldn't peel or crack. It has been like this when shipped - almost certainly.

I'd contact Sacoche again and say that you aren't happy with the condition of the Paraty. Whilst it may have been reduced - it isn't cheap - and if there were issues with the bag - then it should have been disclosed.

This has NOT happened during shipping.

[miss_cherie]

Thanks for the info Lescoy. Her is the mail trail from myself and Sacoche.

My first response from Sacoche:

Dear Ms. ##,
I hope you are fine today.
Its good to hear you received the bags.
Unfortunately we dont have any stocks here in Bahrain for Paraty Almond. but if you can go to Chloe Shop they will try to do something about it, Chloe brand is repairing any of the items specially when its new, they will look and take a picture of it, then they will request to send back the bag in the Chloe Office already, they will be the one who will take care of the bags to repair.
Please let me know if you have any inquiries.
Regards,
Lorie

My response to Sacoche:

Dear Lorie,
Unfortionately, we do not have a Chloe boutique in Australia.
I am slightly reluctant to request the repair of a bag that is meant to be 'new' and in which case seems 'faulty'. If the Paraty requires repairing, I am more inclined to return the bag as I would expect that any Chloe bag being sold as 'new' would not require repairing.
Can you please advise what my options are in regards to returning the Paraty and requesting a refund.
Many thanks,

Latest response from Sacoche:

Dear Ms. ##,
I hope you are fine today.
The Paraty bag we sold you was in good condition, but its seem on handling courier and changing climate or during the shipping temperature the leather become like that what you have shown me. It might be the leather itself that was prone to cracked some parts of the handles.
We still have Almond Paraty in Large sizes even in the shop right now but its still in perfect conditions. The stock that you are holding are not in display as well for we are displaying the Large Almond and the Poppy Medium size. We also sold the rest of the paraty mediums here locally but no one came to us to send for repair or claiming any damages of the bag.
Please let me check thru Chloe International regarding this matter, I will send the pictures that you sent me and I will let you know as soon as possible.
Regards,
Lorie

Any thoughts / opinions

[Lescoy]

Originally Posted by miss_cherie

Thanks for the info Lescoy. Her is the mail trail from myself and Sacoche. My first response from Sacoche: Dear Ms. ##, I hope you are fine today. Its good to hear you received the bags. Unfortunately we dont have any stocks here in Bahrain for Paraty Almond. but if you can go to Chloe Shop they will try to do something about it, Chloe brand is repairing any of the items specially when its new, they will look and take a picture of it, then they will request to send back the bag in the Chloe Office already, they will be the one who will take care of the bags to repair. Please let me know if you have any inquiries. Regards, Lorie My response to Sacoche: Dear Lorie, Unfortionately, we do not have a Chloe boutique in Australia. I am slightly reluctant to request the repair of a bag that is meant to be 'new' and in which case seems 'faulty'. If the Paraty requires repairing, I am more inclined to return the bag as I would expect that any Chloe bag being sold as 'new' would not require repairing. Can you please advise what my options are in regards to returning the Paraty and requesting a refund. Many thanks, Latest response from Sacoche: Dear Ms. ##, I hope you are fine today. The Paraty bag we sold you was in good condition, but its seem on handling courier and changing climate or during the shipping temperature the leather become like that what you have shown me. It might be the leather itself that was prone to cracked some parts of the handles. We still have Almond Paraty in Large sizes even in the shop right now but its still in perfect conditions. The stock that you are holding are not in display as well for we are displaying the Large Almond and the Poppy Medium size. We also sold the rest of the paraty mediums here locally but no one came to us to send for repair or claiming any damages of the bag. Please let me check thru Chloe International regarding this matter, I will send the pictures that you sent me and I will let you know as soon as possible. Regards, Lorie Any thoughts / opinions

miss_cherie - I'm sorry - but this is 'hogwash'. Changing Climate/Courier Handling. The damned bag was packaged and therefore these two excuses are just that - excuses!! IF this were due to climate change - or whatever, then it means that you clearly couldn't use a Chloe bag in say a cold climate or a hot climate. Or is she suggesting that the weather in Bahrain is just the PERFECT temperature in which to use/store a Chloe bag? What rubbish. I've got two Chloe bags in my airing cupboard for God's sake (ok so thats not the ideal place to store them) - but I've not got peeling, cracking etc.

This Paraty has been faulty prior to shipping - OR is subject to very poor Chloe QC - which we know can happen. A new bag is just that - a new bag - and as such - if you receive it and its not in new condition then you are entitled to either a replacement or refund. You have their word that it was sent out in perfect condition - likewise they have your word that it is now in less than perfect condition - but since you haven't used it - or have played Aussie football with it - I'm inclined to think that you have been sent an inferior bag.

[miss_cherie]

I have to agree Lescoy. I'm going to wait for Lorie to speak with the Chloe head office and see what they have to say about the matter. I will keep you posted. Thank you so much for being a Chloe guru!!

[hannahsophia]

yikes! This is terrible! I will think twice before ordering from them!

[Lescoy]

^^ In fairness - there haven't been a lot of issues with Sacoche - but it is nice if you have a problem - that they deal with it efficiently - in this case - I'm not sure they are doing that.

[miss_cherie]

Still no response from Lorie. Do you think I should send a follow up email or would that seem too pushy?

[Lescoy]

Originally Posted by miss_cherie

Still no response from Lorie. Do you think I should send a follow up email or would that seem too pushy?

miss_cherie - I'd email her straight away - this service isn't good enough - and isn't acceptable. Your more patient that I would be- as I'd have been pushing from the start.

[miss_cherie]

Lescoy, I got a response for Lorie. I really don't know how to take it. I am a bit disappointed to say the least. *earliest post from bottom up*

Latest email from Lorie

Dear Ms. ##,

I hope you are fine today.

Please be inform that the bags we are selling are in perfect condition before we shift, If ever there is something that is unusual of the bag, we are bring this up to the clients and send pictures if she still agree to take it or no. We sell to the purse customer not in the damage condition, we never do that in any case. Since you are willing to send us back the bag, we will tell to Chloe International that we are going to send back the bag for repair.
Unfortunately, our company doest refund or change the bag, But we can guarrantee to make the bag to be in good condition once we send it back to Chloe. We are willing to help you specially that you bought this to us. I will advice you as soon as I have the final decisions.
Hope you understand and please bear some patience regarding the matter.

Regards,
Lorie



Dear Lorie,

If the bag requires repairing then I am willing to ship the bag to you at my own expense provided I am entitled to a full refund of the price of the bag (excluding shipping charges) as I prefer a bag that is not defective even though it may have been on sale.

I am still reluctant to believe that the damages are due to climate and courier handling as the defects are only on the handle and the rest of the bag is in perfect condition. Had this issue occurred over the entire bag, then I would be more inclined to accept that it was a result of climate conditions and courier handling.

Can you please advise if a refund can be arranged from your end if I provide a courier service back to your boutique.

Many thanks for your assistance,
##


Dear Ms. ##,

I hope you are fine today.

We are willing to help you with the paraty almond, but unfortunately we are still waiting for the response not only with the Chloe International as well as the management our company.
If ever they will tell us to send the paraty back to Chloe International, the first question will be the shipping charges. As you know that we sold the items in sale price, as the profit are very low only comesback to us, and at the beginning we are not the one whose paying the shipping, our customers like you. My question is that are you willing to ship the item back to us at your expens?
Kindly advice me regarding the charges.

As per your email below about the the climate, its a fact to consider about the shipping temperature, but as leather of almond paraty is really delicate, that is why it might cracked easily than the sally.

Regards,
Lorie

[fashioncloset]

don't they have a return policy? or is it final sale? can't you just send it back.

[Lescoy]

Originally Posted by miss_cherie

Lescoy, I got a response for Lorie. I really don't know how to take it. I am a bit disappointed to say the least. *earliest post from bottom up* Latest email from Lorie Dear Ms. ##, I hope you are fine today. Please be inform that the bags we are selling are in perfect condition before we shift, If ever there is something that is unusual of the bag, we are bring this up to the clients and send pictures if she still agree to take it or no. We sell to the purse customer not in the damage condition, we never do that in any case. Since you are willing to send us back the bag, we will tell to Chloe International that we are going to send back the bag for repair. Unfortunately, our company doest refund or change the bag, But we can guarrantee to make the bag to be in good condition once we send it back to Chloe. We are willing to help you specially that you bought this to us. I will advice you as soon as I have the final decisions. Hope you understand and please bear some patience regarding the matter. Regards, Lorie Dear Lorie, If the bag requires repairing then I am willing to ship the bag to you at my own expense provided I am entitled to a full refund of the price of the bag (excluding shipping charges) as I prefer a bag that is not defective even though it may have been on sale. I am still reluctant to believe that the damages are due to climate and courier handling as the defects are only on the handle and the rest of the bag is in perfect condition. Had this issue occurred over the entire bag, then I would be more inclined to accept that it was a result of climate conditions and courier handling. Can you please advise if a refund can be arranged from your end if I provide a courier service back to your boutique. Many thanks for your assistance, ## Dear Ms. ##, I hope you are fine today. We are willing to help you with the paraty almond, but unfortunately we are still waiting for the response not only with the Chloe International as well as the management our company. If ever they will tell us to send the paraty back to Chloe International, the first question will be the shipping charges. As you know that we sold the items in sale price, as the profit are very low only comesback to us, and at the beginning we are not the one whose paying the shipping, our customers like you. My question is that are you willing to ship the item back to us at your expens? Kindly advice me regarding the charges. As per your email below about the the climate, its a fact to consider about the shipping temperature, but as leather of almond paraty is really delicate, that is why it might cracked easily than the sally. Regards, Lorie

miss_cherie - **LLOCKS - She is talking rubbish. You want to return the bag - the bag is FAULTY. Whether or not the bag was reduced or not - the bag should not have faults - and as it does - then you are entitled to send it back to them - either for replacement or refund and NOT for repair. The leather on the 'Almond Paraty is really delicate' - why is the Almond one different to the others? Wonder if she can anwer that. The fact that the problem is not in all areas of the bag lead me to think there is an issue with the handles - therefore they have either suffered from poor QC - OR have been 'man-handled' in store. The bag is faulty - and you have HER word that it was perfect when shipped. Now - ok - shipping via air - temperature in aircraft holds is odd - but it wouldn't just affect one bag - and only the handles.

You need to tell her this isn't acceptable and that you want to have contact with the Store Manager. You are very unhappy with the way your complaint is being handled - and whilst you appreciate that the item was discounted - that in no way should affect the quality of the item - unless it is brought to your notice prior to purchase. It does NOT take any boutique/store this length of time to have contact with Chloe - they are the Chloe official stockist in Bahrain - so - as such - they should have a much better communication with them than this. Perhaps they think if they take long enough - you will just give up.

Is it possible for me to have a look at the bag - can you pop some photos into a Photobucket Album - www.photobucket.com - and then PM me the link - I'd really like to see the problem.

I'd advise against accepting any form of repair - although in truth - the bag might be replaced by Chloe themselves - rather than a repair -but you can't guarantee that.

[bag*mad*bags]

most have been very happy with sacoche!! hope it arrives quickly for you x