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katebar58 · Nov 2nd, 2006, 10:42 PM

just got my tobacco Paddington from NP. It is utterly divine and I am swooning with the gorgous butttery smell

But there is a PROBLEM. My padlock won't stay shut its just keeps springing open. It locks but just with the movement of the bag it opens
Has this ever happened to anyine and how do I fix it PLEASE

elongreach · Nov 2nd, 2006, 10:47 PM

Ok, DON'T touch the lock. Call NAP immediately. My very first paddy, I had some problems with the lock and tried to fix it myself. Bad idea.

missypoo · Nov 2nd, 2006, 10:49 PM

^^I agree. Call NAP and tell them your problem. They should help you out, hopefully. Good luck!!

Audrey · Nov 2nd, 2006, 11:26 PM

Also agree, best thing you can do is call NAP. I'm sure they can give you a replacement lock or have your lock fixed.

hmwe46 · Nov 3rd, 2006, 01:50 PM

I have heard that Chloe can actually just replace the lock and use the same piece of leather to re-wrap it so it will still match your bag.

Good luck!!

katebar58 · Nov 3rd, 2006, 09:42 PM

Thanks everyone. I have rung and emailed NP but no reply yet. Its so frustrating as I want to take it 'out' and introduce it to the world but I have to keep the tag on in case I have to return it

lingling · Nov 5th, 2006, 01:40 PM

Same thing happen to me here. I sent NAP 3 email since yesterday but no reply. The problem is i am in malaysia and I gotta sent back to NAP through courier service. This is my first Chloe bag and I am so dissapointed.

ikaesmallz · Nov 5th, 2006, 03:24 PM

awww im sorry to hear that katebar58 and lingling! i know how excited you are to get it & how much youre dying to just use it already once you get it & it sucks b/c now you gotta wait even more.

mjlover · Nov 6th, 2006, 12:20 PM

Hi Girls,
You are all such a great help to us newbies. I am thinking about purchasing a paddy resale, but the lock is scratched on the front. Will Chloe replace the lock or can i purchase a new one. The price is great so I would be willing to purchase a new piece of hardware. Does anyone have any info.
Thanks

chloe-babe · Nov 6th, 2006, 12:22 PM

Hi mjlover.

Chloe certainly replace them if the padlock breaks. I think that once you puchased it, you would realise how easy the scratches occur on the padlock, and come to like it as one of the paddy quirkinesses, and keep it that way

If the bag is a good deal, I would accept the padlock exactly as it is, because even with a new padlock, you would find that it scratches very quickly.

mjlover · Nov 6th, 2006, 12:33 PM

Thanks chloe-babe. Just waiting on some authenticity questions, then I think I will buy it.

chloe-babe · Nov 6th, 2006, 01:16 PM

if you need any help with authenticity, just post some piccies in the authenticate this section just so that we can help with any questions :)

katebar58 · Nov 7th, 2006, 04:53 PM

Lingling ring them up and email them again. Stephan from NAP has rung me twice and I am sending back the padlock and hopefully getting a new one. They have been most helpful. Oh and they are paying and organising for DHL to take it.

lingling · Nov 8th, 2006, 01:11 PM

katebar58 , thanks for the info. NAP did reply my email saying that they could not replace a new one. They did not said that they will pay for the DHL in fact they ask me to sent back the lock to repair. So I went to DHL today and guess how much i paid just for the lock 70 usd!!! So expensive and so unfair, it was NAP mistake and i have to pay for the courier charges. What should i do now?

gaufrettebis · Nov 8th, 2006, 04:41 PM

dear Lingling & katebar58
I have the same problem, I received my dove bag last week and find that my padlock has a problem. I've order a tan paddy too and the gold bowler, received it today and there is no comparison between the dove padlock and the 2 others.
For the dove one, i have to insert it very very strongly and almost beat it

to close it (but after, when it is closed, it stay closet).
I sent an email to NAP.
It is very strange all these problem with padlocks in the same time !

Nov 2nd, 2006, 10:42 PM	#1
katebar58 OP Member Joined: Nov 2006 Posts: 22	Problem with padlock. What do I do? Fixing and Buying Replacement Lock and Key just got my tobacco Paddington from NP. It is utterly divine and I am swooning with the gorgous butttery smell But there is a PROBLEM. My padlock won't stay shut its just keeps springing open. It locks but just with the movement of the bag it opens Has this ever happened to anyine and how do I fix it PLEASE
katebar58 OP Member Joined: Nov 2006 Posts: 22

Nov 2nd, 2006, 10:47 PM	#2
elongreach Fellow Iphone Owner Joined: Feb 2006 Location: Maryland Posts: 6,776	Re: Help Padlock keeps opening!!! Ok, DON'T touch the lock. Call NAP immediately. My very first paddy, I had some problems with the lock and tried to fix it myself. Bad idea.
	__________________ I've been shot with the shopping bug!!!!! Find Me on Facebook! Willie is too sexy for his own good.

Nov 2nd, 2006, 10:49 PM	#3
missypoo Pure Imagination Joined: May 2006 Location: "The Good Life" Posts: 3,176	Re: Help Padlock keeps opening!!! ^^I agree. Call NAP and tell them your problem. They should help you out, hopefully. Good luck!!
	__________________ I hh

Nov 2nd, 2006, 11:26 PM	#4
Audrey I ♥ SJ Sharks! Joined: Jul 2006 Location: New York Posts: 1,826	Re: Help Padlock keeps opening!!! Also agree, best thing you can do is call NAP. I'm sure they can give you a replacement lock or have your lock fixed.

Nov 3rd, 2006, 01:50 PM	#5
hmwe46 Member Joined: Jun 2006 Posts: 10,224	Re: Help Padlock keeps opening!!! I have heard that Chloe can actually just replace the lock and use the same piece of leather to re-wrap it so it will still match your bag. Good luck!!
hmwe46 Member Joined: Jun 2006 Posts: 10,224

Nov 3rd, 2006, 09:42 PM	#6
katebar58 OP Member Joined: Nov 2006 Posts: 22	Re: Help Padlock keeps opening!!! Thanks everyone. I have rung and emailed NP but no reply yet. Its so frustrating as I want to take it 'out' and introduce it to the world but I have to keep the tag on in case I have to return it
katebar58 OP Member Joined: Nov 2006 Posts: 22

Nov 5th, 2006, 01:40 PM	#7
lingling Member Joined: Jun 2006 Posts: 29	Re: Help Padlock keeps opening!!! Same thing happen to me here. I sent NAP 3 email since yesterday but no reply. The problem is i am in malaysia and I gotta sent back to NAP through courier service. This is my first Chloe bag and I am so dissapointed.
lingling Member Joined: Jun 2006 Posts: 29

Nov 5th, 2006, 03:24 PM	#8
ikaesmallz Bal & CL addict Joined: Aug 2006 Location: NYC Posts: 702	Re: Help Padlock keeps opening!!! awww im sorry to hear that katebar58 and lingling! i know how excited you are to get it & how much youre dying to just use it already once you get it & it sucks b/c now you gotta wait even more.
	__________________ Why can't money grow on trees?

Nov 6th, 2006, 12:20 PM	#9
mjlover Member Joined: Aug 2006 Location: colorado Posts: 24	Problem with padlock. What do I do? Fixing and Buying Replacement Lock and Key Hi Girls, You are all such a great help to us newbies. I am thinking about purchasing a paddy resale, but the lock is scratched on the front. Will Chloe replace the lock or can i purchase a new one. The price is great so I would be willing to purchase a new piece of hardware. Does anyone have any info. Thanks

Nov 6th, 2006, 12:22 PM	#10
chloe-babe Member Joined: May 2006 Location: United Kingdom Posts: 8,579	Re: Replacement Locks Hi mjlover. Chloe certainly replace them if the padlock breaks. I think that once you puchased it, you would realise how easy the scratches occur on the padlock, and come to like it as one of the paddy quirkinesses, and keep it that way If the bag is a good deal, I would accept the padlock exactly as it is, because even with a new padlock, you would find that it scratches very quickly.

Nov 6th, 2006, 12:33 PM	#11
mjlover Member Joined: Aug 2006 Location: colorado Posts: 24	Re: Replacement Locks Thanks chloe-babe. Just waiting on some authenticity questions, then I think I will buy it.

Nov 6th, 2006, 01:16 PM	#12
chloe-babe Member Joined: May 2006 Location: United Kingdom Posts: 8,579	Re: Replacement Locks if you need any help with authenticity, just post some piccies in the authenticate this section just so that we can help with any questions :)

Nov 7th, 2006, 04:53 PM	#13
katebar58 OP Member Joined: Nov 2006 Posts: 22	Re: Help Padlock keeps opening!!! Lingling ring them up and email them again. Stephan from NAP has rung me twice and I am sending back the padlock and hopefully getting a new one. They have been most helpful. Oh and they are paying and organising for DHL to take it.
katebar58 OP Member Joined: Nov 2006 Posts: 22

Nov 8th, 2006, 01:11 PM	#14
lingling Member Joined: Jun 2006 Posts: 29	Re: Help Padlock keeps opening!!! katebar58 , thanks for the info. NAP did reply my email saying that they could not replace a new one. They did not said that they will pay for the DHL in fact they ask me to sent back the lock to repair. So I went to DHL today and guess how much i paid just for the lock 70 usd!!! So expensive and so unfair, it was NAP mistake and i have to pay for the courier charges. What should i do now?
lingling Member Joined: Jun 2006 Posts: 29

Nov 8th, 2006, 04:41 PM	#15
gaufrettebis Member Joined: Sep 2006 Posts: 51	Re: Help Padlock keeps opening!!! dear Lingling & katebar58 I have the same problem, I received my dove bag last week and find that my padlock has a problem. I've order a tan paddy too and the gold bowler, received it today and there is no comparison between the dove padlock and the 2 others. For the dove one, i have to insert it very very strongly and almost beat it to close it (but after, when it is closed, it stay closet). I sent an email to NAP. It is very strange all these problem with padlocks in the same time !
gaufrettebis Member Joined: Sep 2006 Posts: 51

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