Welcome to The Purse Forum.

lauriemidori · Dec 23rd, 2007, 08:47 PM

I received my Padlock Pouch Belt belt a few weeks ago and used it for the first time tonight. The lock popped off, but I didn't think too much of it. I went to the supermarket and almost had a heart attack because it was off again. I found it outside in the rain when I got back to my apartment. :( I can still return it to NM, but they said it is discontinued and can't be replaced. Can I contact Chloe and send it for repair or replacement of the padlock? It is so cute and for the $165 I paid I really want to keep it. Please help!

P.S. NM online chat just suggested I try to get it repaired and send them the receipt. I guess I could do that, but wouldn't Chloe repair it free since this is the first time I used it? NM just said since I purchased it from them I wouldn't contact Chloe. Is there anything else I can do?

Link to pic. of pouch belt: http://www.neimanmarcus.com/store/ca...0733cat6030740

acshih · Dec 23rd, 2007, 09:15 PM

You can try to repair it yourself by following directions posted in this thread. If you have any q's, pm me.

Padlock Repair: Anatomy of a Padlock

FrankieP · Dec 28th, 2007, 02:21 AM

It is possible isn't it to buy replacement padlocks in whatever colour you need? Where would you go for this, can Chloe authorised sellers organise this or should I go to the mothership and visit their website?

acshih · Dec 29th, 2007, 10:49 AM

I am in LA, so the boutique SA can order one for me if I want one. THe large padlocks cost $200. Does australia have any boutiques? Maybe should call them and find out.

FrankieP · Dec 30th, 2007, 12:12 AM

I went to the Chloe website to check for Aussie boutiques, but the restrictions on my work computer prevent me from seeing. I'll check when I get home as I've really no idea.

At this stage I haven't received my Paddington Hobo yet and aren't even sure of what colour it is (the auction didn't state), so will have to work that one out first!

Vintagecharm · Feb 14th, 2008, 09:28 PM

Does anyone know where I can purchase a Chloe lock from.

i_wona · Feb 15th, 2008, 04:38 AM

Hi vintagecharm, there are mixed reviews on how to get one; my suggestion is to contact a chloe boutique to see if they will sell you one. You could also try eBay!

bag*mad*bags · Feb 15th, 2008, 08:16 AM

they pop up on ebay sometimes, you can get them from chloe but i think they are very expensive, what colour are you after brass or the silver?
is it because your padlock has broken? if so chloe will repair it for you as long as you have proof of puchase!

dachlostar · Feb 15th, 2008, 09:31 PM

Your profile says you're in Australia so you could try ringing DJ's in Brisbane. They've ordered one from the Hong-Kong boutique for me and its ETA is Tuesday. If it actually arrives then it's pretty quick- less than a week between ordering and arrival.
Since I'm in Sydney I guess I'll need to wait a bit longer to get my hands on it.

Vintagecharm · Feb 15th, 2008, 10:58 PM

Thank you all for responding. The crisis is now over, I was purchasing a bag without a lock but the sale fell through so I don't have to look any further.
I wonder how much a lock would have cost?

bag*mad*bags · Feb 16th, 2008, 07:02 AM

they can be really expensive i think,
was it a certain bag off ebay? that i remember seeing!
a few girls have managed to get locks i think!

Vintagecharm · Feb 16th, 2008, 11:32 PM

Originally Posted by bag*mad*bags

they can be really expensive i think,
was it a certain bag off ebay? that i remember seeing!
a few girls have managed to get locks i think!

Yes it was a certain bag on ebay but I missed out. I have a small rouge paddy so if I found a large rouge paddy without lock I would definately buy it.

bag*mad*bags · Feb 17th, 2008, 12:59 PM

rouge is a really nice colour!

eBay*Queen* · Mar 16th, 2008, 08:46 AM

Originally Posted by dachlostar

Your profile says you're in Australia so you could try ringing DJ's in Brisbane. They've ordered one from the Hong-Kong boutique for me and its ETA is Tuesday. If it actually arrives then it's pretty quick- less than a week between ordering and arrival. Since I'm in Sydney I guess I'll need to wait a bit longer to get my hands on it.

Did you have any luck in receiving your lock? If so, what colour is it and how much did it cost?

Mr.Didi · May 19th, 2008, 04:36 AM

I bought my Paddington Hobo last year. The leather string that was attached with the key often came loose and fell off my bag. Recently it fell off again and my mid threw it away along with the dust bag. The thing is i bought this bag in a boutique in Hong Kong and i am now in Bangkok. Is there anyway they can replace me with a key and the same color leather string that matches my bag? and perhaps a dust bag too? any advise would help. thanks

Dec 23rd, 2007, 08:47 PM	#76
lauriemidori Member Joined: Sep 2006 Posts: 28	Problem with padlock. What do I do? I received my Padlock Pouch Belt belt a few weeks ago and used it for the first time tonight. The lock popped off, but I didn't think too much of it. I went to the supermarket and almost had a heart attack because it was off again. I found it outside in the rain when I got back to my apartment. :( I can still return it to NM, but they said it is discontinued and can't be replaced. Can I contact Chloe and send it for repair or replacement of the padlock? It is so cute and for the $165 I paid I really want to keep it. Please help! P.S. NM online chat just suggested I try to get it repaired and send them the receipt. I guess I could do that, but wouldn't Chloe repair it free since this is the first time I used it? NM just said since I purchased it from them I wouldn't contact Chloe. Is there anything else I can do? Link to pic. of pouch belt: http://www.neimanmarcus.com/store/ca...0733cat6030740
lauriemidori Member Joined: Sep 2006 Posts: 28

Dec 23rd, 2007, 09:15 PM	#77
acshih Member Joined: Jul 2007 Location: paradise Posts: 2,381	Re: Problem with padlock. What do I do? You can try to repair it yourself by following directions posted in this thread. If you have any q's, pm me. Padlock Repair: Anatomy of a Padlock

Dec 28th, 2007, 02:21 AM	#78
FrankieP Thundergals are GO!! Joined: Jun 2006 Location: 101, avenue des Champs-Elysées Posts: 8,391	Re: Problem with padlock. What do I do? It is possible isn't it to buy replacement padlocks in whatever colour you need? Where would you go for this, can Chloe authorised sellers organise this or should I go to the mothership and visit their website?
	__________________ Gold Coast Marathon - 42.2kms - 05 July *[done it! 3:35!]* Running again, whoooooo! NEW GOALS: Marathon - <3:15; Half Marathon - <90mins; 10km - <40mins “Holding onto resentment and hatred is like taking poison and expecting the other person to die.” - Siddhartha Gautama

Dec 29th, 2007, 10:49 AM	#79
acshih Member Joined: Jul 2007 Location: paradise Posts: 2,381	Re: Problem with padlock. What do I do? I am in LA, so the boutique SA can order one for me if I want one. THe large padlocks cost $200. Does australia have any boutiques? Maybe should call them and find out.

Dec 30th, 2007, 12:12 AM	#80
FrankieP Thundergals are GO!! Joined: Jun 2006 Location: 101, avenue des Champs-Elysées Posts: 8,391	Re: Problem with padlock. What do I do? I went to the Chloe website to check for Aussie boutiques, but the restrictions on my work computer prevent me from seeing. I'll check when I get home as I've really no idea. At this stage I haven't received my Paddington Hobo yet and aren't even sure of what colour it is (the auction didn't state), so will have to work that one out first!
	__________________ Gold Coast Marathon - 42.2kms - 05 July *[done it! 3:35!]* Running again, whoooooo! NEW GOALS: Marathon - <3:15; Half Marathon - <90mins; 10km - <40mins “Holding onto resentment and hatred is like taking poison and expecting the other person to die.” - Siddhartha Gautama

Feb 14th, 2008, 09:28 PM	#81
Vintagecharm Member Joined: Jul 2007 Location: Australia Posts: 892	Chloe Lock Does anyone know where I can purchase a Chloe lock from.

Feb 15th, 2008, 04:38 AM	#82
i_wona like two plums Joined: Jan 2007 Location: Australia Posts: 6,793	Re: Chloe Lock Hi vintagecharm, there are mixed reviews on how to get one; my suggestion is to contact a chloe boutique to see if they will sell you one. You could also try eBay!
	__________________ boo... on a ban until the house is done

Feb 15th, 2008, 08:16 AM	#83
bagmadbags Member Joined: Sep 2007 Location: hampshire, uk Posts: 5,387	Re: Chloe Lock they pop up on ebay sometimes, you can get them from chloe but i think they are very expensive, what colour are you after brass or the silver? is it because your padlock has broken? if so chloe will repair it for you as long as you have proof of puchase!
	__________________ My very own website... www.mylittleboutique.co.uk

Feb 15th, 2008, 09:31 PM	#84
dachlostar Member Joined: Jan 2008 Posts: 153	Re: Chloe Lock Your profile says you're in Australia so you could try ringing DJ's in Brisbane. They've ordered one from the Hong-Kong boutique for me and its ETA is Tuesday. If it actually arrives then it's pretty quick- less than a week between ordering and arrival. Since I'm in Sydney I guess I'll need to wait a bit longer to get my hands on it.
dachlostar Member Joined: Jan 2008 Posts: 153

Feb 15th, 2008, 10:58 PM	#85
Vintagecharm Member Joined: Jul 2007 Location: Australia Posts: 892	Re: Chloe Lock Thank you all for responding. The crisis is now over, I was purchasing a bag without a lock but the sale fell through so I don't have to look any further. I wonder how much a lock would have cost?

Feb 16th, 2008, 07:02 AM	#86
bagmadbags Member Joined: Sep 2007 Location: hampshire, uk Posts: 5,387	Re: Chloe Lock they can be really expensive i think, was it a certain bag off ebay? that i remember seeing! a few girls have managed to get locks i think!
	__________________ My very own website... www.mylittleboutique.co.uk

Feb 17th, 2008, 12:59 PM	#88
bagmadbags Member Joined: Sep 2007 Location: hampshire, uk Posts: 5,387	Re: Chloe Lock rouge is a really nice colour!
	__________________ My very own website... www.mylittleboutique.co.uk

May 19th, 2008, 04:36 AM	#90
Mr.Didi Member Joined: May 2008 Location: Bangkok Posts: 1	Re: Problem with padlock. What do I do? Fixing and Buying Replacement Lock and Key I bought my Paddington Hobo last year. The leather string that was attached with the key often came loose and fell off my bag. Recently it fell off again and my mid threw it away along with the dust bag. The thing is i bought this bag in a boutique in Hong Kong and i am now in Bangkok. Is there anyway they can replace me with a key and the same color leather string that matches my bag? and perhaps a dust bag too? any advise would help. thanks

Welcome to The Purse Forum.

Our Purse Forum, or TPF, is the #1 online social network for everything designer handbag related. Join over 200,000 enthusiastic members in this friendly community and start engaging in the discussion today.