I just recently bought a sale bag and it had a few scratches. I called Chanel and asked if they could buff them out. The SA suggested rubbing either Windex or tooth paste on the scratches! I was VERY hesitant to try it at firts but, let me tell you, it works!!!!! Of course, the scratches were not really deep but still noticeable! After rubbing Windex on them, they almost diappeared!!!! I "treated" the bag a few times and it looks much better now!!!!