Please help - my new medium flap is coming apart a little! Don't know what to do!

LaurelLee123 · Apr 20th, 2008, 11:28 PM

Help! I am a little disraught right now. Only two months ago I bought my first Chanel at Saks. It is a black medium caviar classic flap with silver hardware. I love it and treat it well. It bought it during the EGC event, and I was out of town since the Saks in my city does not have a Chanel boutique.

Anyways, only two months later, I have a problem with the strap. The part where the leather weaves in and out of the chain. It is at the part where the ends of the leather strap meet and then sort of fold back on itself and is stitched to itself to hold it down. The stitches have come out of one of the ends and the strap has come off where it folds back on itself. Has this happened to anyone before? And what can I do? I bought it at a Saks out of town. The only Chanel boutique within 60 miles of me is at a Nieman Marcus. I am scared to even manipulate the chain because I don't want the strap to unravel further.

doulosforhim · Apr 20th, 2008, 11:33 PM

i am so sorry this has happened to you. it has not happened to mine. can you call the sa that sold it to you and have it shipped back for repairs or have a new one sent to you?

urologist · Apr 20th, 2008, 11:36 PM

Definitely call your SA. They will fix it for you.

habanerita · Apr 20th, 2008, 11:48 PM

Chanel will definitely repair it., call you SA or call the customer service line for Chanel....remember, don't send authenticity card with the bag when you send it in for repairs.....it can get lost...GL and keep us posted.

H

LaurelLee123 · Apr 20th, 2008, 11:52 PM

Thanks, I will call the SA tomorrow sometime. I am just shocked something like this would happen to such an expensive purse that is so new. Hopefully it won't take a long time either.

gacats · Apr 21st, 2008, 08:40 AM

Unfortunately, this kind of thing isn't so surprising to me anymore.
Get in contact with your SA to get this resolved.
Best of luck to you.

Roxane · Apr 21st, 2008, 01:43 PM

Same thing happened to my rock and chain last year within a month of buying from the 57th St store in NYC. Brought it to my local Chanel (which is half way around the world from NYC) and they re-stitched it free of charge. I did not even need to show my receipt since it was a current model.

ladydeluxe · Apr 21st, 2008, 01:57 PM

Oh dear, I'm afraid it's the quality issues that the new Chanel bags have. I'm not surprised anymore especially it happened to me as well. I hope you bring the bag back to the boutique and see what they can do for you. Remember to take out your auth cards, tags, receipts and whatever not as they might lose those documents in the process of repairing the bag. Good luck!

LaurelLee123 · Apr 21st, 2008, 03:21 PM

Thanks for the support. Do you guys know if Chanel boutiques in Niemans are part of Chanel, or part of Niemans.

I live in San Diego. I bought the purse at a Saks in NYC when I was visiting. However the one Saks in SD does not have a Chanel boutique. There is only one Chanel boutique in San Diego and it is in a Niemans. Do you think I could bring a Saks Chanel purchase into a Niemans Chanel?

Any local gals (Smoothoporter?) know the Chanel SA's in San Diego?

Apr 20th, 2008, 11:28 PM	#1
LaurelLee123 Member	Please help - my new medium flap is coming apart a little! Don't know what to do! Help! I am a little disraught right now. Only two months ago I bought my first Chanel at Saks. It is a black medium caviar classic flap with silver hardware. I love it and treat it well. It bought it during the EGC event, and I was out of town since the Saks in my city does not have a Chanel boutique. Anyways, only two months later, I have a problem with the strap. The part where the leather weaves in and out of the chain. It is at the part where the ends of the leather strap meet and then sort of fold back on itself and is stitched to itself to hold it down. The stitches have come out of one of the ends and the strap has come off where it folds back on itself. Has this happened to anyone before? And what can I do? I bought it at a Saks out of town. The only Chanel boutique within 60 miles of me is at a Nieman Marcus. I am scared to even manipulate the chain because I don't want the strap to unravel further.

Apr 20th, 2008, 11:33 PM	#2
doulosforhim Member Location: New Jersey	Re: Please help - my new medium flap is coming apart a little! Don't know what to do i am so sorry this has happened to you. it has not happened to mine. can you call the sa that sold it to you and have it shipped back for repairs or have a new one sent to you?

Apr 20th, 2008, 11:36 PM	#3
urologist Member	Re: Please help - my new medium flap is coming apart a little! Don't know what to do Definitely call your SA. They will fix it for you.

Apr 20th, 2008, 11:48 PM	#4
habanerita Member	Re: Please help - my new medium flap is coming apart a little! Don't know what to do Chanel will definitely repair it., call you SA or call the customer service line for Chanel....remember, don't send authenticity card with the bag when you send it in for repairs.....it can get lost...GL and keep us posted.H Last edited by habanerita; Apr 21st, 2008 at 12:07 AM.

Apr 20th, 2008, 11:52 PM	#5
LaurelLee123 Member	Re: Please help - my new medium flap is coming apart a little! Don't know what to do Thanks, I will call the SA tomorrow sometime. I am just shocked something like this would happen to such an expensive purse that is so new. Hopefully it won't take a long time either.

Apr 21st, 2008, 08:40 AM	#6
gacats love me some bags! Location: Georgia	Re: Please help - my new medium flap is coming apart a little! Don't know what to do Unfortunately, this kind of thing isn't so surprising to me anymore. Get in contact with your SA to get this resolved. Best of luck to you. __________________ GaCats Proud Navy Mom My 2009 wish list: Chanel Ultimate Soft medium handbag in black Louis Vuitton Panda pochette ( in the works) YSL Easy, color not determined yet.

Apr 21st, 2008, 01:43 PM	#7
Roxane Orange on my mind	Re: Please help - my new medium flap is coming apart a little! Don't know what to do Same thing happened to my rock and chain last year within a month of buying from the 57th St store in NYC. Brought it to my local Chanel (which is half way around the world from NYC) and they re-stitched it free of charge. I did not even need to show my receipt since it was a current model.

Apr 21st, 2008, 01:57 PM	#8
ladydeluxe I shop therefore I'm	Re: Please help - my new medium flap is coming apart a little! Don't know what to do Oh dear, I'm afraid it's the quality issues that the new Chanel bags have. I'm not surprised anymore especially it happened to me as well. I hope you bring the bag back to the boutique and see what they can do for you. Remember to take out your auth cards, tags, receipts and whatever not as they might lose those documents in the process of repairing the bag. Good luck! __________________ “I have the simplest taste. I'm always satisfied with the best.” - Oscar Wilde Ladydeluxe's Couture Closet http://mycouturecloset.blogspot.com Designer shoes, bags and clothings!

Apr 21st, 2008, 03:21 PM	#9
LaurelLee123 Member	Re: Please help - my new medium flap is coming apart a little! Don't know what to do Thanks for the support. Do you guys know if Chanel boutiques in Niemans are part of Chanel, or part of Niemans. I live in San Diego. I bought the purse at a Saks in NYC when I was visiting. However the one Saks in SD does not have a Chanel boutique. There is only one Chanel boutique in San Diego and it is in a Niemans. Do you think I could bring a Saks Chanel purchase into a Niemans Chanel? Any local gals (Smoothoporter?) know the Chanel SA's in San Diego?