Patent Jumbo

ilovetj · Jul 22nd, 2008, 10:51 AM

I bought the patent jumbo in a pearly white shade (not sure of the actual name of the shade) mid July from HK. Realised the leather on some links of the chains were peeling. I brought it back to the boutique in Singapore and according to them, they have never had such a problem with the black patent (they dont sell the pearly white one here).

They are in the process of sending the bag back to Paris to see what they can do and it's been weeks!

Anyone else with the patent jumbo had such a defect?

Thanks!

kwongkittiroch · Jul 22nd, 2008, 01:15 PM

Are you talking about the chain rubbing up against the strap? Or the actual patent peeling off?

loveaddict · Jul 22nd, 2008, 01:31 PM

OMG!! which one is this? is this the patent goatskin??? in ivory white? tell us more about it! this should not happen!

ilovetj · Jul 23rd, 2008, 08:38 AM

it's the actual patent peeling off

got this picture off anot thread.

Plz!!!!! Help!!Which one??? Burgundy vs Light Beige

i just spoke to the SA today, and apparently it will take months since they dont carry this colour in Singapore and they have to send this to Paris to see what can be done

yoganut · Jul 23rd, 2008, 12:23 PM

oh dear, how much will that cost??

kwongkittiroch · Jul 23rd, 2008, 01:15 PM

Oh no!

I'm sorry you're having to go through this!
Are they repairing at no charge? Clearly you just purchased the bag!

daluu · Jul 23rd, 2008, 09:00 PM

wow, that's horrible!! hope everything comes back to you in the best condition.

ilovetj · Jul 24th, 2008, 09:52 AM

I know, I just went down to the boutique today to try to see if I could do anything to expedite the process. Apparently, they normally will do a 1 to 1 exchange. However, because they dont carry this colour in Singapore (which is precisely why i bought it!!), they have to send it back to Paris - which according to the SA will take 3-4 months.

I doubt there will be any charges, and frankly I wouldn't pay for it since I only carried it once before I realised and rushed down to the boutique.

I've checked and this is probably the first case of the patent peeling they've heard of. just my luck i guess

drunky_krol · Jul 24th, 2008, 10:31 AM

i think that if they would exchange it and they will get you the color you want and you have to be worry free of payin any fee, then i think you should wait, specially if its the bag you love, but 1st make sure about the terms and then agree, maybe its the first case or maybe the 1st case noticeable at sight, hope everything gets fixed even if it takes months but fixed! good luck!

ilovetj · Jul 29th, 2008, 09:53 AM

it's just really upsetting since i only carried it twice out before i realised and brought it back immediately

my SA just called today to inform me Paris has finally replied to say it is not a quality issue and thus the best they can do is to just replace the chain. Which honestly i am really fine with since at least it will get fixed but this is really getting frustrating

anyone ever faced the same problem and can maybe advise me as to the steps i can take to expedite the whole process? thanks in advance!

nyc_cady · Jul 29th, 2008, 11:09 AM

Unfortunately, there probably isn't a whole lot you can do except be super nice to your SA!

The very well-being of your beloved bag lies in the hands of Chanel!

I just sent my bag to the spa and I just got told that it may take 8-10 weeks now - they had originally told me 2-3, but that it COULD be 4-8, so now we're at 8-10.

I just smiled and nodded to my SA - the last thing I'd want her to do is call up and tell the spa to keep my bag as long as humanly possible! (This probably wouldn't happen - but you know what they say "Kill 'em with kindness!")

Jul 22nd, 2008, 10:51 AM	#1
ilovetj Member Joined: Aug 2007 Posts: 18	Patent Jumbo I bought the patent jumbo in a pearly white shade (not sure of the actual name of the shade) mid July from HK. Realised the leather on some links of the chains were peeling. I brought it back to the boutique in Singapore and according to them, they have never had such a problem with the black patent (they dont sell the pearly white one here). They are in the process of sending the bag back to Paris to see what they can do and it's been weeks! Anyone else with the patent jumbo had such a defect? Thanks!

Jul 22nd, 2008, 01:15 PM	#2
kwongkittiroch I love my Chihuahuas Joined: Jun 2008 Posts: 940	Are you talking about the chain rubbing up against the strap? Or the actual patent peeling off? __________________ Since everything is in our heads, we had better not lose them - Coco Chanel

Jul 22nd, 2008, 01:31 PM	#3
loveaddict me =love+shop addict Joined: Dec 2007 Location: chanelicious land Posts: 700	OMG!! which one is this? is this the patent goatskin??? in ivory white? tell us more about it! this should not happen! __________________ no more HG for me =) Its time to move on and buy all the other bags! i lurveee chanels, hermes, bottegas yum2 Money Tree grow faster!!! *wishing under falling star, wonder where you are....*

Jul 23rd, 2008, 01:15 PM	#6
kwongkittiroch I love my Chihuahuas Joined: Jun 2008 Posts: 940	Oh no! I'm sorry you're having to go through this! Are they repairing at no charge? Clearly you just purchased the bag! __________________ Since everything is in our heads, we had better not lose them - Coco Chanel

Jul 24th, 2008, 10:31 AM	#9
drunky_krol Member Joined: Nov 2007 Location: Honduras Posts: 1,730	i think that if they would exchange it and they will get you the color you want and you have to be worry free of payin any fee, then i think you should wait, specially if its the bag you love, but 1st make sure about the terms and then agree, maybe its the first case or maybe the 1st case noticeable at sight, hope everything gets fixed even if it takes months but fixed! good luck! __________________ ~WishList~ 1. In & Out Tote or PST S/H 2. Balenciaga Part Time 3. Chanel Med. Flap S/H Bijoux Chain 4. Prada Fairy Bag 5. LV Damiar Azur 6. Chanel Timeless Clutch 7. Coach NEW Legacy Stripe Pouch

Jul 23rd, 2008, 08:38 AM	#4
ilovetj Member Joined: Aug 2007 Posts: 18	it's the actual patent peeling off got this picture off anot thread. Plz!!!!! Help!!Which one??? Burgundy vs Light Beige i just spoke to the SA today, and apparently it will take months since they dont carry this colour in Singapore and they have to send this to Paris to see what can be done

Jul 23rd, 2008, 12:23 PM	#5
yoganut Member Joined: Jan 2008 Posts: 51	oh dear, how much will that cost??

Jul 23rd, 2008, 09:00 PM	#7
daluu Member Joined: Oct 2007 Posts: 273	wow, that's horrible!! hope everything comes back to you in the best condition.

Jul 24th, 2008, 09:52 AM	#8
ilovetj Member Joined: Aug 2007 Posts: 18	I know, I just went down to the boutique today to try to see if I could do anything to expedite the process. Apparently, they normally will do a 1 to 1 exchange. However, because they dont carry this colour in Singapore (which is precisely why i bought it!!), they have to send it back to Paris - which according to the SA will take 3-4 months. I doubt there will be any charges, and frankly I wouldn't pay for it since I only carried it once before I realised and rushed down to the boutique. I've checked and this is probably the first case of the patent peeling they've heard of. just my luck i guess

Jul 29th, 2008, 09:53 AM	#10
ilovetj Member Joined: Aug 2007 Posts: 18	it's just really upsetting since i only carried it twice out before i realised and brought it back immediately my SA just called today to inform me Paris has finally replied to say it is not a quality issue and thus the best they can do is to just replace the chain. Which honestly i am really fine with since at least it will get fixed but this is really getting frustrating anyone ever faced the same problem and can maybe advise me as to the steps i can take to expedite the whole process? thanks in advance!

Jul 29th, 2008, 11:09 AM	#11
nyc_cady Absolut New Yorker Joined: May 2008 Location: The City That Never Sleeps!!!!!! Posts: 43	Unfortunately, there probably isn't a whole lot you can do except be super nice to your SA! The very well-being of your beloved bag lies in the hands of Chanel! I just sent my bag to the spa and I just got told that it may take 8-10 weeks now - they had originally told me 2-3, but that it COULD be 4-8, so now we're at 8-10. I just smiled and nodded to my SA - the last thing I'd want her to do is call up and tell the spa to keep my bag as long as humanly possible! (This probably wouldn't happen - but you know what they say "Kill 'em with kindness!") __________________ "A girl should be two things: classy & fabulous!!!" - Coco Chanel