Is Chanel having Quality control issue?

Regina07 · Apr 2nd, 2007, 04:37 AM

Ladies,
I bought medium caviar classic flap w/silver hardware Jan 31 - just before the price increase. The next day I returned to buy the same purse but with gold hardware. On Feb 4, I took the 1st bag back to Neiman's because after using the bag once, one of the stitches on the leather chain came undone.

I'm still waiting to get that bag back from repair. 2 months seems excessive for a stitch, to be honest.

This past weekend, I used the caviar flap with gold hardware for the first time. On Saturday morning, I noticed that one of the stitches on the leather chain needed to be restitched. Which I suspect will take 2 months to repair as well.

I'm irritated that I spent $1595 + tax on each bag and they need repair after 1 use. Most of my chanel bags are vintage and they don't seem to have any problem being used.

Are my expectations unrealistic? Have any of you had problems with Chanel's quality? Thanks!

Lisasbags · Apr 2nd, 2007, 04:37 AM

I haven't had any issues

fr2nc1z · Apr 2nd, 2007, 04:42 AM

If it is a medium classic and you over stuff it, of course you are going to be pulling on the inner stitch.

The time it takes for things to be repaired varies a lot. When I had my lux tote cleaned (and I have to say, it was lambskin and my cat scratched it quite badly, and Chanel took the scratch out!) it took 2 months. But when I had my medium classic fixed (It was to fix the stitching --- but then again, I used it a lot of times), it took only 1 month.

Also -- I wanted to add that Chanel didn't charge me anything for the repairs.

Beautylicious · Apr 2nd, 2007, 05:07 AM

I feel so sorry for you and I can believe that you are irritated, you just don't expect this with such expensive bags.

I hope they can fix your bag sooner as expected and that you can finally enjoy your bag like you're supposed to.
Good luck with it!

jen0575 · Apr 2nd, 2007, 05:19 AM

i had a lux bowler which got broken. the strap came off of the bag.

Swanky Mama Of Three · Apr 2nd, 2007, 09:59 AM

I've never had a problem.

Cal · Apr 2nd, 2007, 10:20 AM

I've had the strap come off twice on my new tote.

Jayne1 · Apr 2nd, 2007, 11:41 AM

Quote:

Originally Posted by Regina07

I'm irritated that I spent $1595 + tax on each bag and they need repair after 1 use. Most of my chanel bags are vintage and they don't seem to have any problem being used.

Are my expectations unrealistic? Have any of you had problems with Chanel's quality? Thanks!

When I read about the repair issues here, on TPF, I do think Chanel is having problems with quality control.

None of my vintage bags have ever had a problem and I have started to abuse them a bit, since they are so old. They have really held up, abuse or not. I take extra special care with my new bags, just because I have read so much about the potential problems that these bags may develop.

Coldplaylover · Apr 2nd, 2007, 12:03 PM

Wow, I really am concerned about paying over $2000 for a handbag that might have problems....thank you for posting your experiences. Should I examine the stiching very closely and make sure nothing looks frayed or will the SA be insulted??

atypical devil · Apr 2nd, 2007, 12:09 PM

The leather from my chain strap also came loose, but not from stitches, just cheap glue. It wasn't even stitched together. Its now stretched and "curly" but I can never find time to bring it in, or rather, I can't bear to leave it with Chanel for so long. I feel your annoyance.

atypical devil · Apr 2nd, 2007, 12:12 PM

Oh, and in my case, I wouldn't put it down to overloading since it is the chain itself that holds it up. One could blame that I was rough with pulling it across the holes but then, why was the leather merely joined with glue? That's bad workmanship if you ask me.

Regina07 · Apr 2nd, 2007, 01:51 PM

Thanks for your input! I feel better knowing that I'm not alone.

I never thought about overstuffing the bags since I only used them for evening. Is a cellphone, credit card holder, 1 tube lipstick, 1 lipgloss, and 2 pens too much for a medium?

My NM SA was appropriately embarrassed because I'm going in today to pick the silver and will hand over the gold for the exact same repair.

I'm just thankful I have my vintage chanels!

Jayne1 · Apr 2nd, 2007, 01:58 PM

I'm curious as to what her response will be. Will she be apologetic? The customer is never supposed to be wrong and a bag that is so expensive should hold as much as what can fit inside.

Or will she be accusatory and try to put the blame on you? Please let us know! I think how she reacts to you will tell us a lot about Chanel.

katie123 · Apr 2nd, 2007, 02:23 PM

Yes, I do believe Chanel has quality problem.It's supply and demand. There aren't many high quality workers to supply for such high demand for Chanel bags.

hlfinn · Apr 2nd, 2007, 02:48 PM

i sent something to chanel for repair and they told me 6 weeks and it ended up being 3. then again it came back in worse shape then it went out but that's another story (and chanel was incredible about the whole thing)

Apr 2nd, 2007, 04:37 AM	#1
Regina07 Member Location: Los Angeles California	Is Chanel having Quality control issue? Ladies, I bought medium caviar classic flap w/silver hardware Jan 31 - just before the price increase. The next day I returned to buy the same purse but with gold hardware. On Feb 4, I took the 1st bag back to Neiman's because after using the bag once, one of the stitches on the leather chain came undone. I'm still waiting to get that bag back from repair. 2 months seems excessive for a stitch, to be honest. This past weekend, I used the caviar flap with gold hardware for the first time. On Saturday morning, I noticed that one of the stitches on the leather chain needed to be restitched. Which I suspect will take 2 months to repair as well. I'm irritated that I spent $1595 + tax on each bag and they need repair after 1 use. Most of my chanel bags are vintage and they don't seem to have any problem being used. Are my expectations unrealistic? Have any of you had problems with Chanel's quality? Thanks!

Apr 2nd, 2007, 04:37 AM	#2
Lisasbags Sofa King Banned	Re: Is Chanel having Quality control issue? I haven't had any issues

Apr 2nd, 2007, 04:42 AM	#3
fr2nc1z Member	Re: Is Chanel having Quality control issue? If it is a medium classic and you over stuff it, of course you are going to be pulling on the inner stitch. The time it takes for things to be repaired varies a lot. When I had my lux tote cleaned (and I have to say, it was lambskin and my cat scratched it quite badly, and Chanel took the scratch out!) it took 2 months. But when I had my medium classic fixed (It was to fix the stitching --- but then again, I used it a lot of times), it took only 1 month. Also -- I wanted to add that Chanel didn't charge me anything for the repairs. __________________ Last edited by fr2nc1z; Apr 2nd, 2007 at 04:45 AM.

Apr 2nd, 2007, 05:07 AM	#4
Beautylicious CHANEL Mod Location: Europe	Re: Is Chanel having Quality control issue? I feel so sorry for you and I can believe that you are irritated, you just don't expect this with such expensive bags. I hope they can fix your bag sooner as expected and that you can finally enjoy your bag like you're supposed to. Good luck with it! __________________ "If you don't like something - change it. If you can't change it, change your attitude. Don't complain." Maya Angelou

Apr 2nd, 2007, 05:19 AM	#5
jen0575 Purple Love! Location: In an orange box!!!	Re: Is Chanel having Quality control issue? i had a lux bowler which got broken. the strap came off of the bag. __________________ Scored an H Birkin GeorgeV 4/24/07

Apr 2nd, 2007, 09:59 AM	#6
Swanky Mama Of Three Location: Dallas Area	Re: Is Chanel having Quality control issue? I've never had a problem. __________________ Holy inappropriateness!!! - a la Bethenny

Apr 2nd, 2007, 10:20 AM	#7
Cal For Avandome Location: Australia!	Re: Is Chanel having Quality control issue? I've had the strap come off twice on my new tote. __________________

Apr 2nd, 2007, 12:03 PM	#9
Coldplaylover Member	Re: Is Chanel having Quality control issue? Wow, I really am concerned about paying over $2000 for a handbag that might have problems....thank you for posting your experiences. Should I examine the stiching very closely and make sure nothing looks frayed or will the SA be insulted??

Apr 2nd, 2007, 12:09 PM	#10
atypical devil Member	Re: Is Chanel having Quality control issue? The leather from my chain strap also came loose, but not from stitches, just cheap glue. It wasn't even stitched together. Its now stretched and "curly" but I can never find time to bring it in, or rather, I can't bear to leave it with Chanel for so long. I feel your annoyance.

Apr 2nd, 2007, 12:12 PM	#11
atypical devil Member	Re: Is Chanel having Quality control issue? Oh, and in my case, I wouldn't put it down to overloading since it is the chain itself that holds it up. One could blame that I was rough with pulling it across the holes but then, why was the leather merely joined with glue? That's bad workmanship if you ask me.

Apr 2nd, 2007, 01:51 PM	#12
Regina07 Member Location: Los Angeles California	Re: Is Chanel having Quality control issue? Thanks for your input! I feel better knowing that I'm not alone. I never thought about overstuffing the bags since I only used them for evening. Is a cellphone, credit card holder, 1 tube lipstick, 1 lipgloss, and 2 pens too much for a medium? My NM SA was appropriately embarrassed because I'm going in today to pick the silver and will hand over the gold for the exact same repair. I'm just thankful I have my vintage chanels!

Apr 2nd, 2007, 01:58 PM	#13
Jayne1 Working Canvas Location: Toronto	Re: Is Chanel having Quality control issue? I'm curious as to what her response will be. Will she be apologetic? The customer is never supposed to be wrong and a bag that is so expensive should hold as much as what can fit inside. Or will she be accusatory and try to put the blame on you? Please let us know! I think how she reacts to you will tell us a lot about Chanel.

Apr 2nd, 2007, 02:23 PM	#14
katie123 Member	Re: Is Chanel having Quality control issue? Yes, I do believe Chanel has quality problem.It's supply and demand. There aren't many high quality workers to supply for such high demand for Chanel bags.

Apr 2nd, 2007, 02:48 PM	#15
hlfinn runner in training	Re: Is Chanel having Quality control issue? i sent something to chanel for repair and they told me 6 weeks and it ended up being 3. then again it came back in worse shape then it went out but that's another story (and chanel was incredible about the whole thing)