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Smoothoprter · Jul 1st, 2009, 09:13 AM

A jacket I have been coveting for months is available today at 60% off from a CHANEL boutique, but I cannot buy it because it's on hold for someone else. In fact it has been on hold for at least 4 weeks. Yesterday I found out that it is in fact on hold for the store manager for herself.

I also heard rumor that there is another one available at a different boutique but that one is being held for a director.

I knew that SA's hold merchandise for their customers (normally department store SA's), but I didn't think they could hold things for themselves.

I am beyond crushed, and very disappointed to know that SA's do this.

ETA: Has anybody heard of this happening before, or have a similar experience?

cookielicious23 · Jul 1st, 2009, 09:17 AM

im so sorry to hear that.. i would understand if they hold it for 2 days but 4 weeks? thats too much.. maybe the girl doesnt have enough means to pay for it but still kept it on hold? weird!!

Smoothoprter · Jul 1st, 2009, 09:18 AM

Originally Posted by cookielicious23

im so sorry to hear that.. i would understand if they hold it for 2 days but 4 weeks? thats too much.. maybe the girl doesnt have enough means to pay for it but still kept it on hold? weird!!

Thank you.

The store manager doesn't have enough means to pay? More likely she was waiting for the 60% markdown and then her additional employee discount to get the jacket for a steal.

cookie888 · Jul 1st, 2009, 09:18 AM

I feel your pain

How did you find out they are holding it for staff? Normally, they shouldn't do this. I used to work in retail and this was definately against the rules.

This sucks

lovemydeals · Jul 1st, 2009, 09:21 AM

Wow, I'm really surprised to hear that its been on hold for 4 weeks and for the store manager, nonetheless. Its amazing that they are more than willing to bend the rules for themselves, but if a customer asks its always a no becuase its on sale, etc. etc... I see the employees at Saks doing this all the time. I think they spend more time shopping than they do waiting on customers.

Is there anyway you can ask her if she has any intentions of buying it and if not, if you could have it?

Smoothoprter · Jul 1st, 2009, 09:26 AM

Originally Posted by lovemydeals

Is there anyway you can ask her if she has any intentions of buying it and if not, if you could have it?

I left my information and credit card number with one of the sales associates yesterday. I'm going to call back today to see if someone there will take pity on me.

I checked with the store 4 weeks ago because the jacket was showing up in the CHANEL computer system as available. When called to I inquire about it I was told it was "gone". Yesterday my sales associate said the jacket was still showing as available at that particular store, so I called and one SA was able to finally locate it in their "hold" section.

papertiger · Jul 1st, 2009, 09:26 AM

Go above her head to the area manager.

She should either buy it or sell it to a customer (like you).

I think what she's doing totally unethical.

Oh - and if things don't go your way DO NOT SHOP THERE AGAIN

bagtasia · Jul 1st, 2009, 09:30 AM

They can do that?

Alice1979 · Jul 1st, 2009, 09:38 AM

Four week hold? That's too long, esp for their own employee. I was under the impression that they were not supposed to do that. Customers always come first.

I know at Saks or Neimans, their own employees are limited on how many/much they can buy with their own employee discounts.

I think you should definitely talk to the district manager to see what they have to say, and I hope you do get that jacket.

cookielicious23 · Jul 1st, 2009, 09:55 AM

Yeah, you should go and meet the store director or something..they should not hold it for that long.. :(

hkc · Jul 1st, 2009, 10:07 AM

That's appalling

...I hope you get your coveted jacket

lallybelle · Jul 1st, 2009, 10:18 AM

That really is not fair. I hope you end up getting it. good luck!

ssc0619 · Jul 1st, 2009, 10:21 AM

Originally Posted by Smoothoprter

Has anybody heard of this happening before, or have a similar experience?

I am so surprised. I haven't ever heard of it happening, and would not have thought that it was possible.

saks4me · Jul 1st, 2009, 10:28 AM

Super shady... another reason why I prefer the dept stores over the boutiques. I hope that you find the jacket elsewhere. So frustrating!!!

missmoneypenny · Jul 1st, 2009, 10:30 AM

SA & mangers ect have first pick of all the sale items within reason.Has been like this for years.

Jul 1st, 2009, 09:13 AM	#1
Smoothoprter OP Mon for short Joined: Mar 2006 Location: San Diego, CA Posts: 19,862	Interesting... A jacket I have been coveting for months is available today at 60% off from a CHANEL boutique, but I cannot buy it because it's on hold for someone else. In fact it has been on hold for at least 4 weeks. Yesterday I found out that it is in fact on hold for the store manager for herself. I also heard rumor that there is another one available at a different boutique but that one is being held for a director. I knew that SA's hold merchandise for their customers (normally department store SA's), but I didn't think they could hold things for themselves. I am beyond crushed, and very disappointed to know that SA's do this. ETA: Has anybody heard of this happening before, or have a similar experience?
	__________________ If I keel over in Wal-Mart, drag my body to Neimans. And I'm too sexy for my shirt Last edited by Smoothoprter; Jul 1st, 2009 at 09:17 AM.

Jul 1st, 2009, 09:17 AM	#2
cookielicious23 is in love with H Joined: Mar 2008 Location: Dubai/ Philippines Posts: 1,316	im so sorry to hear that.. i would understand if they hold it for 2 days but 4 weeks? thats too much.. maybe the girl doesnt have enough means to pay for it but still kept it on hold? weird!!
	__________________ Now, you are mine. Rest with your dream inside my dream Not only am I not without you, I alone am your dream Only you, ever green, ever sun, ever moon *I am on a Purse Ban until further notice...*

Jul 1st, 2009, 09:21 AM	#5
lovemydeals Member Joined: Nov 2007 Location: Northern Virginia Posts: 778	Wow, I'm really surprised to hear that its been on hold for 4 weeks and for the store manager, nonetheless. Its amazing that they are more than willing to bend the rules for themselves, but if a customer asks its always a no becuase its on sale, etc. etc... I see the employees at Saks doing this all the time. I think they spend more time shopping than they do waiting on customers. Is there anyway you can ask her if she has any intentions of buying it and if not, if you could have it?
	__________________ My growing collection LV: Mono Musette Tango, Popincourt Haut, Batignolles Horizontal Damier Neverfull MM, Damier Alma, Mono Speedy 30, Watercolor Speedy 35, Tivoli GM, Damier Ebene Speedy 30 CHANEL: Classic flap, GST, Accordian Flap

Jul 1st, 2009, 09:30 AM	#8
bagtasia ONEATATIME Joined: Dec 2007 Posts: 1,496	They can do that?
bagtasia ONEATATIME Joined: Dec 2007 Posts: 1,496

Jul 1st, 2009, 09:38 AM	#9
Alice1979 Member Joined: Jul 2008 Location: Wonderland Posts: 4,893	Four week hold? That's too long, esp for their own employee. I was under the impression that they were not supposed to do that. Customers always come first. I know at Saks or Neimans, their own employees are limited on how many/much they can buy with their own employee discounts. I think you should definitely talk to the district manager to see what they have to say, and I hope you do get that jacket.
	__________________ Wishlist: CHANEL 07 red lambskin jumbo with bijoux chain - UHG Proenza Schouler black leather PS1 Pouchette CL black/white satin Armadillo 36.5 CL roccia python Pigalle 120 36/36.5 CL grey nubuck python Bianca 36 CL black calf Alti 160 37 - UHG

Jul 1st, 2009, 09:18 AM	#4
cookie888 Member Joined: Apr 2009 Location: Surrey, UK Posts: 766	I feel your pain How did you find out they are holding it for staff? Normally, they shouldn't do this. I used to work in retail and this was definately against the rules. This sucks

Jul 1st, 2009, 09:26 AM	#7
papertiger Member Joined: May 2009 Location: UK/France Posts: 2,670	Go above her head to the area manager. She should either buy it or sell it to a customer (like you). I think what she's doing totally unethical. Oh - and if things don't go your way DO NOT SHOP THERE AGAIN

Jul 1st, 2009, 09:55 AM	#10
cookielicious23 is in love with H Joined: Mar 2008 Location: Dubai/ Philippines Posts: 1,316	Yeah, you should go and meet the store director or something..they should not hold it for that long.. :(
	__________________ Now, you are mine. Rest with your dream inside my dream Not only am I not without you, I alone am your dream Only you, ever green, ever sun, ever moon *I am on a Purse Ban until further notice...*

Jul 1st, 2009, 10:07 AM	#11
hkc Member Joined: Dec 2008 Posts: 677	That's appalling ...I hope you get your coveted jacket
hkc Member Joined: Dec 2008 Posts: 677

Jul 1st, 2009, 10:18 AM	#12
lallybelle Member Joined: Jan 2009 Location: NYC Posts: 674	That really is not fair. I hope you end up getting it. good luck!

Jul 1st, 2009, 10:28 AM	#14
saks4me Loves To Eat Joined: Nov 2008 Posts: 695	Super shady... another reason why I prefer the dept stores over the boutiques. I hope that you find the jacket elsewhere. So frustrating!!!
saks4me Loves To Eat Joined: Nov 2008 Posts: 695

Jul 1st, 2009, 10:30 AM	#15
missmoneypenny Sofa King Banned Joined: May 2009 Location: global village Posts: 133	SA & mangers ect have first pick of all the sale items within reason.Has been like this for years.

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