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allbrandspls · Jul 2nd, 2009, 05:29 AM

I'm sorry to hear that this has happened to you Mon. Could any of us help you in any way. Maybe locating another jacket for you. Maybe post up a pic and hopefully someone on the forum could help you find one???

twinkleberry · Jul 2nd, 2009, 07:08 AM

Definitely file a complain

hsiaomee · Jul 2nd, 2009, 07:48 AM

It would be interesting to see how chanel deal with this matter. Please let us know.

Smoothoprter · Jul 2nd, 2009, 02:24 PM

Another twist to the story...

Thanks to a wonderful PF'er who convinced her SA to help me I was able to purchase the white jacket that was supposedly on hold for a manager (SA said she had to beg and promised to take her manager out to lunch, etc.)

So the white jacket arrives today and it is the wrong one. UGH!

I confirmed the style number with a different SA the day before. I guess I am not meant to have the white jacket of my dreams.

Am still planning to write to CHANEL corporate about the practice of SAs and managers hording merchandise for themselves.

laurayuki · Jul 2nd, 2009, 02:34 PM

man that's kind of ridiculous!!! isn't 40% off with their employee discount enough? trying to hold it for 4 weeks to get extra off is so absurd...

if i had employee discount i'll probably start buying things when they come out.. hmm

laurayuki · Jul 2nd, 2009, 02:35 PM

oh im' so sorry mon that's extremely furstrating!!

papertiger · Jul 2nd, 2009, 03:04 PM

Originally Posted by Smoothoprter

Another twist to the story...

Thanks to a wonderful PF'er who convinced her SA to help me I was able to purchase the white jacket that was supposedly on hold for a manager (SA said she had to beg and promised to take her manager out to lunch, etc.)

So the white jacket arrives today and it is the wrong one. UGH!

I confirmed the style number with a different SA the day before. I guess I am not meant to have the white jacket of my dreams.

Am still planning to write to CHANEL corporate about the practice of SAs and managers hording merchandise for themselves.

GO GIRL!!!

and don't give up any of your dreams, your white jacket will find you yet.

Don't forget to report back

ssc0619 · Jul 2nd, 2009, 03:51 PM

Originally Posted by Smoothoprter

Another twist to the story...

So the white jacket arrives today and it is the wrong one. UGH!

I confirmed the style number with a different SA the day before. I guess I am not meant to have the white jacket of my dreams.

Incredible. What a frustrating story!

Please do write Chanel. It will be very interesting to see what happens from there. I wrote a complaint to the head of NM Direct one time--I was so darn frustrated with a situation and I wanted to share! I was extremely impressed with the way the whole issue was treated and how I was handled. I hope that the same happens with you!

Ilin · Jul 2nd, 2009, 04:01 PM

Originally Posted by laurayuki

man that's kind of ridiculous!!! isn't 40% off with their employee discount enough? trying to hold it for 4 weeks to get extra off is so absurd...

if i had employee discount i'll probably start buying things when they come out.. hmm

I thought it was 30%?

Jayne1 · Jul 2nd, 2009, 05:00 PM

Originally Posted by Smoothoprter

Another twist to the story...

Thanks to a wonderful PF'er who convinced her SA to help me I was able to purchase the white jacket that was supposedly on hold for a manager (SA said she had to beg and promised to take her manager out to lunch, etc.)

So the white jacket arrives today and it is the wrong one. UGH!

I confirmed the style number with a different SA the day before. I guess I am not meant to have the white jacket of my dreams.

Am still planning to write to CHANEL corporate about the practice of SAs and managers hording merchandise for themselves.

I expect things to go smoothly when shopping at Chanel, not to go through a comedy of errors.

This is all very disappointing.

CA95616 · Jul 2nd, 2009, 05:55 PM

In general, fashion retail is not the most enjoyable or rewarding job in the world. I say let them enjoy the few perks available!

Jayne1 · Jul 3rd, 2009, 12:12 AM

Originally Posted by Smoothoprter

Another twist to the story...

Thanks to a wonderful PF'er who convinced her SA to help me I was able to purchase the white jacket that was supposedly on hold for a manager (SA said she had to beg and promised to take her manager out to lunch, etc.)

So the white jacket arrives today and it is the wrong one. UGH!
I confirmed the style number with a different SA the day before. I guess I am not meant to have the white jacket of my dreams.

Am still planning to write to CHANEL corporate about the practice of SAs and managers hording merchandise for themselves.

Is this fishy? (As in suspicious.)

francyFG · Jul 3rd, 2009, 04:11 AM

Hi Mon, I'm so sorry that this happened to you!
Actually I'm not surprised, but this kind of things should not happen at Chanel. Do fill a complaint!

Are they gonna send you the right jacket or what? I hope they just don't issue a refund... I want you to get that white jacket so bad

Keep us posted

Smoothoprter · Jul 3rd, 2009, 12:30 PM

Originally Posted by francyFG

Are they gonna send you the right jacket or what? I hope they just don't issue a refund... I want you to get that white jacket so bad

Thank you. They are issuing a refund. The store manager said that they do not have the jacket I want, that it is a "system error". At this moment I'm kind of "over" the jacket, it's just been too much drama. I'm sure I'll find another jacket that I want just as much in the future.

Smoothoprter · Jul 3rd, 2009, 12:33 PM

Originally Posted by Jayne1

Is this fishy? (As in suspicious.)

I thought so at first, but then I thought maybe the first sales associate just saw a white jacket on hold and thought "this must be it" without ever checking the style#

Jul 2nd, 2009, 05:29 AM	#61
allbrandspls Wish:red caviar 05 Joined: Jun 2006 Posts: 6,550	I'm sorry to hear that this has happened to you Mon. Could any of us help you in any way. Maybe locating another jacket for you. Maybe post up a pic and hopefully someone on the forum could help you find one???
	__________________ Wishlist: Chanel 2005 RED CAVIAR Cruise 2010 Red Caviar got it!!!

Jul 2nd, 2009, 07:08 AM	#62
twinkleberry Member Joined: Oct 2008 Posts: 190	Definitely file a complain
twinkleberry Member Joined: Oct 2008 Posts: 190

Jul 2nd, 2009, 02:24 PM	#64
Smoothoprter OP Mon for short Joined: Mar 2006 Location: San Diego, CA Posts: 19,869	Another twist to the story... Thanks to a wonderful PF'er who convinced her SA to help me I was able to purchase the white jacket that was supposedly on hold for a manager (SA said she had to beg and promised to take her manager out to lunch, etc.) So the white jacket arrives today and it is the wrong one. UGH! I confirmed the style number with a different SA the day before. I guess I am not meant to have the white jacket of my dreams. Am still planning to write to CHANEL corporate about the practice of SAs and managers hording merchandise for themselves.
	__________________ If I keel over in Wal-Mart, drag my body to Neimans. And I'm too sexy for my shirt

Jul 2nd, 2009, 02:34 PM	#65
laurayuki Member Joined: Sep 2008 Posts: 2,197	man that's kind of ridiculous!!! isn't 40% off with their employee discount enough? trying to hold it for 4 weeks to get extra off is so absurd... if i had employee discount i'll probably start buying things when they come out.. hmm
laurayuki Member Joined: Sep 2008 Posts: 2,197	__________________ KP KP! I need KP! -------------------------------- Raid my closet

Jul 2nd, 2009, 02:35 PM	#66
laurayuki Member Joined: Sep 2008 Posts: 2,197	oh im' so sorry mon that's extremely furstrating!!
laurayuki Member Joined: Sep 2008 Posts: 2,197	__________________ KP KP! I need KP! -------------------------------- Raid my closet

Jul 2nd, 2009, 07:48 AM	#63
hsiaomee Member Joined: Apr 2007 Location: London Posts: 210	It would be interesting to see how chanel deal with this matter. Please let us know.

Jul 2nd, 2009, 05:55 PM	#71
CA95616 Member Joined: Sep 2008 Location: London Posts: 119	In general, fashion retail is not the most enjoyable or rewarding job in the world. I say let them enjoy the few perks available!
	__________________ Also in my collection Fendi Spy/Burberry Beaton

Jul 3rd, 2009, 04:11 AM	#73
francyFG Member Joined: Jun 2008 Location: Europe Posts: 1,887	Hi Mon, I'm so sorry that this happened to you! Actually I'm not surprised, but this kind of things should not happen at Chanel. Do fill a complaint! Are they gonna send you the right jacket or what? I hope they just don't issue a refund... I want you to get that white jacket so bad Keep us posted

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