Help with timeless clutch!

kasmom · Oct 25th, 2007, 07:30 PM

I just received a black caviar clutch from Saks. It's a Made In Italy, I'm not sure if it's common with the clutch. When the clutch is close there's a gap big enough to be noticeable, shouldn't it be close snug? The quilting is also not aligne with the CC clasp.

kasmom · Oct 25th, 2007, 08:24 PM

I tried to post a pic but I'm computer challenge and the file exceed the limit. I hope I descripe it clear enough. The clutch is hot even with the imperfections. I just want to make sure it's a defect before I drive for more than an hour to BH for an exchange.

StarBrite310 · Oct 25th, 2007, 08:28 PM

I bought the Patent Timeless Clutch yesterday. Not sure I am keeping it even though I love it. Mine is Made In France but I did see one at the store that was Made In Italy. They can be made in both countries. Mine closes all the way with no gap and the quilting on it is perfect with the CC clasp. So it does sound like yours needs to be exchanged. A photo of course would help though

Sophia1025 · Oct 25th, 2007, 08:31 PM

I would think the clutch would close completely. If there is a gap, definitely bring it back to the store to exchange it. Just call in advance to make sure they have another in stock for you if you intend to exchange it because you will be driving such a long distance.

purly · Oct 25th, 2007, 11:18 PM

Do you have something stuck in the opening? Mine doesn't close all the way if I have a card or something sticking out.

Purrrfect · Oct 26th, 2007, 12:03 AM

I got a black lambskin, black patent and white caviar and all are "Made in France". I have not seen any with Made in Italy...but it is good to know for future reference there are some from Italy. Good luck getting your clutch exchanged, certainly don't keep it if you are not happy.

IceEarl · Oct 26th, 2007, 01:06 PM

Hi, I just bought my black Caviar in Hong Kong last week, mine is made in Italy and there's no gap when close, I am not sure what you mean by "The quilting is also not aligne with the CC clasp" , but I took a pic that shows the frontal view of my clutch, hope that helps:

BlackCaviar Clutch1.JPG

Clasp.JPG

kasmom · Oct 26th, 2007, 02:27 PM

purly - I haven't put anything in there yet so nothing stuck in the opening. I can clearly see the white paper stuffing inside the clutch.

IceEarl - Thanks for the pictures, I consider your clutch perfectly aligne. Your CC is right at the V mine is off. (hope someone understand what I mean)

IceEarl · Oct 26th, 2007, 02:40 PM

oic...then I would call the SA and ask for an exchange if that's the case,
hope you'll get it sorted out soon.

mpark46 · Oct 26th, 2007, 03:17 PM

Here are the pics, Kasmom. I definitely don't think the bag should be gaping like this...

babevivtan · Oct 26th, 2007, 03:17 PM

I have seen it in the boutique. Seems not to have any gap; v tightly closed - like nothing can drop out, not even say a bead :-) maybe u ought to have it changed?

kasmom · Oct 26th, 2007, 03:24 PM

mpark46, thank you again!

This is a charge and send so exchange might not be easy. The closest Saks with Chanel is almost 2 hours from me and the only one they have is a display. I don't know what to do

ela1235 · Oct 26th, 2007, 03:28 PM

It should be perfect in my opinion.

Mine just came from NM (trying to miss the price increase!), I need to go home and inspect it closely now!

airmarket · Oct 26th, 2007, 03:30 PM

maybe give the store a call and see what they advise. :/ for that much money i agree with ela1235.. it should be perfect!

mpark46 · Oct 26th, 2007, 03:33 PM

I would return it and get it somewhere else if all they have is the display clutch left. Perhaps a Chanel boutique can send you a new one?

Oct 25th, 2007, 07:30 PM	#1
kasmom J'adore mon mari! Location: Home Sweet Home	Help with timeless clutch! I just received a black caviar clutch from Saks. It's a Made In Italy, I'm not sure if it's common with the clutch. When the clutch is close there's a gap big enough to be noticeable, shouldn't it be close snug? The quilting is also not aligne with the CC clasp.

Oct 25th, 2007, 08:24 PM	#2
kasmom J'adore mon mari! Location: Home Sweet Home	Re: Help with timeless clutch! I tried to post a pic but I'm computer challenge and the file exceed the limit. I hope I descripe it clear enough. The clutch is hot even with the imperfections. I just want to make sure it's a defect before I drive for more than an hour to BH for an exchange.

Oct 25th, 2007, 08:28 PM	#3
StarBrite310 Loooves Purses! Location: Los Angeles, CA.	Re: Help with timeless clutch! I bought the Patent Timeless Clutch yesterday. Not sure I am keeping it even though I love it. Mine is Made In France but I did see one at the store that was Made In Italy. They can be made in both countries. Mine closes all the way with no gap and the quilting on it is perfect with the CC clasp. So it does sound like yours needs to be exchanged. A photo of course would help though __________________

Oct 25th, 2007, 08:31 PM	#4
Sophia1025 Member	Re: Help with timeless clutch! I would think the clutch would close completely. If there is a gap, definitely bring it back to the store to exchange it. Just call in advance to make sure they have another in stock for you if you intend to exchange it because you will be driving such a long distance. __________________ Does this wish list ever end?

Oct 25th, 2007, 11:18 PM	#5
purly EkkiEkki Pitang Zoom	Re: Help with timeless clutch! Do you have something stuck in the opening? Mine doesn't close all the way if I have a card or something sticking out. __________________ .

Oct 26th, 2007, 12:03 AM	#6
Purrrfect Member Location: L.A, California	Re: Help with timeless clutch! I got a black lambskin, black patent and white caviar and all are "Made in France". I have not seen any with Made in Italy...but it is good to know for future reference there are some from Italy. Good luck getting your clutch exchanged, certainly don't keep it if you are not happy.

Oct 26th, 2007, 01:06 PM	#7
IceEarl Member	Re: Help with timeless clutch! Hi, I just bought my black Caviar in Hong Kong last week, mine is made in Italy and there's no gap when close, I am not sure what you mean by "The quilting is also not aligne with the CC clasp" , but I took a pic that shows the frontal view of my clutch, hope that helps: BlackCaviar Clutch1.JPG Clasp.JPG __________________ *Wish list* Chanel Charm Flap...let me know if you see one Hermes HAC/birkin .... black, etoupe or raisin

Oct 26th, 2007, 02:27 PM	#8
kasmom J'adore mon mari! Location: Home Sweet Home	Re: Help with timeless clutch! purly - I haven't put anything in there yet so nothing stuck in the opening. I can clearly see the white paper stuffing inside the clutch. IceEarl - Thanks for the pictures, I consider your clutch perfectly aligne. Your CC is right at the V mine is off. (hope someone understand what I mean)

Oct 26th, 2007, 02:40 PM	#9
IceEarl Member	Re: Help with timeless clutch! oic...then I would call the SA and ask for an exchange if that's the case, hope you'll get it sorted out soon. __________________ *Wish list* Chanel Charm Flap...let me know if you see one Hermes HAC/birkin .... black, etoupe or raisin

Oct 26th, 2007, 03:17 PM	#10
mpark46 Member	Re: Help with timeless clutch! Here are the pics, Kasmom. I definitely don't think the bag should be gaping like this...

Oct 26th, 2007, 03:17 PM	#11
babevivtan Member Location: Sunny Island	Re: Help with timeless clutch! I have seen it in the boutique. Seems not to have any gap; v tightly closed - like nothing can drop out, not even say a bead :-) maybe u ought to have it changed?

Oct 26th, 2007, 03:24 PM	#12
kasmom J'adore mon mari! Location: Home Sweet Home	Re: Help with timeless clutch! mpark46, thank you again! This is a charge and send so exchange might not be easy. The closest Saks with Chanel is almost 2 hours from me and the only one they have is a display. I don't know what to do

Oct 26th, 2007, 03:28 PM	#13
ela1235 Member	Re: Help with timeless clutch! It should be perfect in my opinion. Mine just came from NM (trying to miss the price increase!), I need to go home and inspect it closely now!

Oct 26th, 2007, 03:30 PM	#14
airmarket :) Location: San Diego	Re: Help with timeless clutch! maybe give the store a call and see what they advise. :/ for that much money i agree with ela1235.. it should be perfect! __________________ my collection

Oct 26th, 2007, 03:33 PM	#15
mpark46 Member	Re: Help with timeless clutch! I would return it and get it somewhere else if all they have is the display clutch left. Perhaps a Chanel boutique can send you a new one?