Has this ever happened to anyone else???

shopngrl · Oct 25th, 2007, 11:29 PM

Hi Everyone! This is my first post. The reason I am here is: my husband bought me a pocket in the city large tote for my birthday but I only got to use it for a few days. The very first time I tried to unzip the small pocket on the front of the bag the zipper broke. I don't mean it just fell off, the metal zipper pull cracked in half~I couldn't believe it! My husband contacted Chanel who apologized and offered to send me a gift and gave us a list of stores in our area where we could purchase another bag. I was and am very disappointed for several reasons. First, I feel like they should have offered to locate another bag for us and had it shipped to our house if we were still interested in purchasing one and second, the gift was a complete joke. It was five of the little samples you get at the makeup or fragrance counter. This experience has left me very disappointed. Has anyone else had problems with their Chanel bags?

shopngrl

gacats · Oct 25th, 2007, 11:31 PM

Oh, my gosh, how disappointing for you & your DH!
I would certainly take it in to the store for them to exchange it- not fix it- exchange it.
Please keep us informed, I want to know how this gets resolved.

Purrrfect · Oct 25th, 2007, 11:45 PM

For Heavens Sake....Chanel is becoming a joke. What a disappointment.

I have to say I have been lucky so far and no issues like that with any bags I have purchased, but it saddens me to hear of a bad experience happening to anyone.

shopngrl · Oct 25th, 2007, 11:53 PM

My husband returned the bag the day after it broke. Neiman's had no problem taking it back, but they did not have another one. They did locate one for me and I will get it b/c I love it, but I feel so let down by Chanel's customer service. They thanked my H for letting them know what happened and apologized, but they also went on to talk about their pride in the high quality Chanel represents and I just can't help feeling disappointed~I have never seen a zipper crack. Maybe I am being too picky.

Swanky Mama Of Three · Oct 26th, 2007, 12:09 AM

For the most part, none of us have had or will have any trouble like that.
There's definitely the occasional complaint about servcei or quality for sure though

Did they know you wanted them to locate you another bag?

shopngrl · Oct 26th, 2007, 12:22 AM

They just said if we were still interested in purchasing one we could do so at....

FanAddict · Oct 26th, 2007, 12:24 AM

I'm sorry that your first Chanel bag was such a disappointment! And that Chanel CS didn't appear to be too helpful, either. I've just started collecting and have had no quality issues so far...just wanted to reassure you that it's not typical! (But obviously possible)

PS I love the pocket in the city ligne!

steffibp · Oct 26th, 2007, 12:34 AM

Sorry about that, I never had any quality problems with my purses and I always found the people helping me with little, and sometimes frivolous problems very helpful and courteous...

Jayne1 · Oct 26th, 2007, 12:56 AM

Quote:

Originally Posted by shopngrl

First, I feel like they should have offered to locate another bag for us and had it shipped to our house if we were still interested in purchasing one and second, the gift was a complete joke. It was five of the little samples you get at the makeup or fragrance counter. This experience has left me very disappointed.

I also would want them to go out of their way and locate a new bag for me. I know they won't do it, but I would want them to. And those samples... I'd probably throw them away. When you said "gift" I thought it would be something of value.

Night Jasmine · Oct 26th, 2007, 02:06 AM

Goodness, that is disappointing!

*hugs*

You're not being picky at all - zippers aren't supposed to crack!!! I have a Pocket in the City (the doctor bag) in the rich dark choc colour and I have been using it almost everyday for the last several months - it's still in perfect condition and I don't exactly baby my bags.

The least they should offer (esp if they know you'd like a replacement) is to do a search and locate the bag for you. The SAs I've dealt with so far are helpful, friendly and courteous and are willing to do searches for me. I hope you are able to get a replacement soon

chanelspell · Oct 26th, 2007, 02:38 AM

Sorry that this happened to you !They should have offered to exchange it for another one at the first place!You're not picky at all! with all that money we pay for our bags they'd rather be in excellent condition and there should be a better service too!DO keep us posted!

cammy1 · Oct 26th, 2007, 09:14 AM

hoe rude! I hope that you can sort everything out soon

addisonshopper · Oct 26th, 2007, 10:05 AM

I am confused- did you get the bag from Chanel or Neimans ?
Or were you saying you got it from Neimans and called Chanel to let them know of the defect ?

babevivtan · Oct 26th, 2007, 03:13 PM

Poor dear.They ought NOT to have sent u the samples, this is so insulting!

anthonyinca · Oct 26th, 2007, 03:55 PM

Sorry to hear! :( at least Neimans was friendly and helpful about the issue.

Oct 25th, 2007, 11:29 PM	#1
shopngrl Member	Has this ever happened to anyone else??? Hi Everyone! This is my first post. The reason I am here is: my husband bought me a pocket in the city large tote for my birthday but I only got to use it for a few days. The very first time I tried to unzip the small pocket on the front of the bag the zipper broke. I don't mean it just fell off, the metal zipper pull cracked in half~I couldn't believe it! My husband contacted Chanel who apologized and offered to send me a gift and gave us a list of stores in our area where we could purchase another bag. I was and am very disappointed for several reasons. First, I feel like they should have offered to locate another bag for us and had it shipped to our house if we were still interested in purchasing one and second, the gift was a complete joke. It was five of the little samples you get at the makeup or fragrance counter. This experience has left me very disappointed. Has anyone else had problems with their Chanel bags? shopngrl

Oct 25th, 2007, 11:31 PM	#2
gacats love me some bags! Location: Georgia	Re: Has this ever happened to anyone else??? Oh, my gosh, how disappointing for you & your DH! I would certainly take it in to the store for them to exchange it- not fix it- exchange it. Please keep us informed, I want to know how this gets resolved. __________________ GaCats Proud Navy Mom My 2009 wish list: Chanel Ultimate Soft medium handbag in black Louis Vuitton Panda pochette ( in the works) YSL Easy, color not determined yet.

Oct 25th, 2007, 11:45 PM	#3
Purrrfect Member Location: L.A, California	Re: Has this ever happened to anyone else??? For Heavens Sake....Chanel is becoming a joke. What a disappointment. I have to say I have been lucky so far and no issues like that with any bags I have purchased, but it saddens me to hear of a bad experience happening to anyone.

Oct 25th, 2007, 11:53 PM	#4
shopngrl Member	Re: Has this ever happened to anyone else??? My husband returned the bag the day after it broke. Neiman's had no problem taking it back, but they did not have another one. They did locate one for me and I will get it b/c I love it, but I feel so let down by Chanel's customer service. They thanked my H for letting them know what happened and apologized, but they also went on to talk about their pride in the high quality Chanel represents and I just can't help feeling disappointed~I have never seen a zipper crack. Maybe I am being too picky.

Oct 26th, 2007, 12:09 AM	#5
Swanky Mama Of Three Location: Dallas Area	Re: Has this ever happened to anyone else??? For the most part, none of us have had or will have any trouble like that. There's definitely the occasional complaint about servcei or quality for sure though Did they know you wanted them to locate you another bag? __________________ Holy inappropriateness!!! - a la Bethenny

Oct 26th, 2007, 12:22 AM	#6
shopngrl Member	Re: Has this ever happened to anyone else??? They just said if we were still interested in purchasing one we could do so at....

Oct 26th, 2007, 12:24 AM	#7
FanAddict One of the Obsessed Location: Bag Fantasyland	Re: Has this ever happened to anyone else??? I'm sorry that your first Chanel bag was such a disappointment! And that Chanel CS didn't appear to be too helpful, either. I've just started collecting and have had no quality issues so far...just wanted to reassure you that it's not typical! (But obviously possible) PS I love the pocket in the city ligne!

Oct 26th, 2007, 12:34 AM	#8
steffibp Member	Re: Has this ever happened to anyone else??? Sorry about that, I never had any quality problems with my purses and I always found the people helping me with little, and sometimes frivolous problems very helpful and courteous...

Oct 26th, 2007, 02:06 AM	#10
Night Jasmine Member	Re: Has this ever happened to anyone else??? Goodness, that is disappointing! hugs You're not being picky at all - zippers aren't supposed to crack!!! I have a Pocket in the City (the doctor bag) in the rich dark choc colour and I have been using it almost everyday for the last several months - it's still in perfect condition and I don't exactly baby my bags. The least they should offer (esp if they know you'd like a replacement) is to do a search and locate the bag for you. The SAs I've dealt with so far are helpful, friendly and courteous and are willing to do searches for me. I hope you are able to get a replacement soon

Oct 26th, 2007, 02:38 AM	#11
chanelspell Member	Re: Has this ever happened to anyone else??? Sorry that this happened to you !They should have offered to exchange it for another one at the first place!You're not picky at all! with all that money we pay for our bags they'd rather be in excellent condition and there should be a better service too!DO keep us posted!

Oct 26th, 2007, 09:14 AM	#12
cammy1 Member	Re: Has this ever happened to anyone else??? hoe rude! I hope that you can sort everything out soon

Oct 26th, 2007, 10:05 AM	#13
addisonshopper BOOTYLISCIOUS IS BAK Location: WASH/DC/VA	Re: Has this ever happened to anyone else??? I am confused- did you get the bag from Chanel or Neimans ? Or were you saying you got it from Neimans and called Chanel to let them know of the defect ? __________________ my little man man was born 12/03/08 at 10:50pm I am so in love dropped the 30 pounds of baby weight, now back to being *BOOTYLISCIOUS*

Oct 26th, 2007, 03:13 PM	#14
babevivtan Member Location: Sunny Island	Re: Has this ever happened to anyone else??? Poor dear.They ought NOT to have sent u the samples, this is so insulting!

Oct 26th, 2007, 03:55 PM	#15
anthonyinca Member Location: Bay Area	Re: Has this ever happened to anyone else??? Sorry to hear! :( at least Neimans was friendly and helpful about the issue.