[POTC_ROXS]

Well, 3 months ago i purchased my GST and today i noticed that the stitching on one of the corners is starting to come undone. I have used this bag like max 12 times (usage meaning sitting on my shoulder for like an hour while at the mall!) and do not abuse my bags or overstuff them (all i carry is my wallet, cell phone, kleenex and other small misc items). Has anyone else has this problem? When i bring it back to the boutique will they fix it free of charge? Im just disappointed with the lack of quality (i have had issues with my only other chanel bag) for such a high price. Im not as carefull w/ my LV speedy and that thing looks good as new (mind you it is a coated canvas but ive never had any issues w/ stitching!) Help!

[roey]

The boutique should fix it for free but I would argue for another bag in exchange since loose stitching is a mfg. defect on a three month old bag, not normal wear and tear.

[POTC_ROXS]

Originally Posted by roey

The boutique should fix it for free but I would argue for another bag in exchange since loose stitching is a mfg. defect on a three month old bag, not normal wear and tear.

I would like to exchange my GST but the only issue is that its a seasonal bag (black w/ s/h) and it was the last one in the country when i purchased it

[rexinechantell]

Originally Posted by POTC_ROXS

I would like to exchange my GST but the only issue is that its a seasonal bag (black w/ s/h) and it was the last one in the country when i purchased it

Seasonal GST? What kind do you have? The black caviar w/ s/h is def. a "timeless" piece, not seasonal. So if that's what you have, then maybe you can get it exchanged?

[x joie]

Black with silver hardware is not seasonal-- you should be able to find another one. Where do you live? This particular bag they make every season, so don't worry about it. Take it back to the boutique and see what they can do and if not, exchange it or get a refund and wait until they get another one in!

[POTC_ROXS]

Originally Posted by rexinechantell

Seasonal GST? What kind do you have? The black caviar w/ s/h is def. a "timeless" piece, not seasonal. So if that's what you have, then maybe you can get it exchanged?

Really? I was told that s/h is only considered "timeless" in the US. The manager of the Chanel boutique in Dublin told me this as well my SA at HR. When i was in Ireland a few months ago i was searching for a GST w/ s/h desperately but none were avail (at the boutique or Paris HQ) as it is seasonal in Europe, as well as Canada and Australia. My SA confirmed this when i returned home and came across the one i own by accident. Different markets was the jist of what i was told.

[POTC_ROXS]

Originally Posted by x joie

Black with silver hardware is not seasonal-- you should be able to find another one. Where do you live? This particular bag they make every season, so don't worry about it. Take it back to the boutique and see what they can do and if not, exchange it or get a refund and wait until they get another one in!

I reside in Canada and various SAs told me that s/h is only "timeless" or "classic" in the US due to different markets. It was very very difficult to locate a GST w/ s/h and my SA came across it by accident

[rexinechantell]

Really? That's strange.! Well, since it is a defect that Chanel should take responsibility for & exchange, I'm sure they won't have any trouble finding / ordering you another one (as they are plenty here in the US).

Hopefully you get a brand new one; such poor quality is really unacceptable for their crazy price increases lately!

[Alyce`]

I'm from Canada too. My SA also told me that the GST with silver hardware is seasonal. I've been waiting for a black GST with silver hardware to come in too. She told me there would be some coming in around March. Now, there's not even one black GST with silver hardware in Canada.

And as for your problem, you should really bring it back and ask if they can fix it or better yet exchange you for a new one.

[x joie]

Originally Posted by POTC_ROXS

I reside in Canada and various SAs told me that s/h is only "timeless" or "classic" in the US due to different markets. It was very very difficult to locate a GST w/ s/h and my SA came across it by accident

Oh, how interesting! I did not know that about Canada! Well........ Eek. LOL This makes things a little more difficult! I definitely still think that you should exchange it and get a new one- loose stitching would drive me insane! Maybe they will get more when they get their spring/summer collection?

For stitching, I feel like they would have to send it to Paris to fix it. Either way, you should take it back and talk to them about this. Make sure that they do not try to convince you that it's just normal wear and tear! It's NOT!

Good luck

[GTOFan]

I would bring it back and have them fix it.

[gucci fan]

Keep us posted. i would def. try to exchange it.

[POTC_ROXS]

Thanks for the help guys! I phoned my local Chanel boutique but my SA is away til Friday or the weekend but i did email customer service asking if id be able to get a replacement as this is a manufacturing defect so im awaiting a response.

[nakobear]

I had the same thing happen to a GST that I had for a month. The stitching at the top seam where the inner lining and outside came together had stitches coming undone and I took it back to my SA to get her opinion and she didn't see how they could fix it either. They were all out of the GSTs with s/h and they finally got it back in stock last week. Then, when I came home and looked at the bag again, I realized that instead of the regular Black caviar gst, I had gotten the new washed caviar, which I wanted, so it worked out perfectly. They should be able to take it back and give you a new one since it's within their 1 year warranty period. Hths!

[POTC_ROXS]

Originally Posted by nakobear

I had the same thing happen to a GST that I had for a month. The stitching at the top seam where the inner lining and outside came together had stitches coming undone and I took it back to my SA to get her opinion and she didn't see how they could fix it either. They were all out of the GSTs with s/h and they finally got it back in stock last week. Then, when I came home and looked at the bag again, I realized that instead of the regular Black caviar gst, I had gotten the new washed caviar, which I wanted, so it worked out perfectly. They should be able to take it back and give you a new one since it's within their 1 year warranty period. Hths!

Wow thats great! When did the washed caviar GSTs arrive? Does it stand up as well as the regular caviar? I wasnt aware Chanel had a 1 year warranty period so im relieved now!