Disappointed w/ Chanel quality

thuha · Jun 10th, 2008, 01:06 AM

My first Chanel - beige jumbo caviar flap: the leather interwoven on the chain is much darker, like it's dirty or something. It's ok. I was so excited to get it, and the color is hard to find. Then I notice the quiltings are not aligned. My friend told me I am picky, but I guess I do have high expectation for a 2K+ bag.
Ordered the blue perfo jumbo flap: the thread is loose, I can pull it out a few inches. The holes are getting big, about to bust into one big hole, the leather at the bottom of the bag is slitted, like there is a razor cut. Returned it. But again, I might be too picky.
Then today, I got the black perfo clutch: was so happy that the thread is tight, the holes are nice, so I said to myself, finally this one is a keeper. But then, as I open and close the clutch, a piece of silver coating falling out. What? Yes, the silver coating on the metal frame is peeling, I literally lift it up and peel it, showing the yellow color underneath. I want to cry, like I am buying a fake one from the dept store. Definitely will return it tomorrow.

Been a LV lover for years, I have to say that I never examine their bags so closely like I did w/ Chanel because I never have problem. Someone even said that they can count the threads, and they are all the same number. Don't know if it is true. So now, I wonder if Chanel worths the money after all. Maybe it's just me, having bad luck, maybe I can't do well w/ sale, maybe it's hard to purchase over the phone... maybe, maybe... I know, even though I am disappointed, I will buy again...

Smoothoprter · Jun 10th, 2008, 01:10 AM

I think it's best if you buy only when you can inspect the item in person.

madem0iselle · Jun 10th, 2008, 01:14 AM

Wow, ive been hearing some declinei n quality for chanel, i hope they pick up the pace and get back to shape...but I agree, be there to examine the bag and let ur SA know you're a picky customer, they will always try to save the best for u =P

mmmpurses! · Jun 10th, 2008, 02:14 AM

So sorry to hear, I think that it is unusual to to have all of those issues at once. Three bad apples in a row, so hopefully it is now over! Were the bags obtained during the sale ( perforated line went on sale just recently)? Any pics?

handbag_luvr · Jun 10th, 2008, 02:18 AM

I spoke with a Chanel SA, and they actually told me that the stitching is never perfect because they are hand made. And they were trying to get the word out, don't know if you ladies heard different.

thuha · Jun 10th, 2008, 02:37 AM

The beige jumbo flap I got it with the help of a very nice tpfer, so eventhough I am surprised that the quiltings do not lined up, I still love it çause it's hard to find, and it's my first Chanel, and the lining in leather, how luxury is that...

The perfo flap and perfo clutch are this recent sale purchases. Maybe because they are on sale, so they might not be in perfect condition???

The flaking of the silver coating on the metal frame is serious IMO. The clutch is 2 years old max, and it shows sign of age? I thought with the gold hardware, the gold color is faded with time, same as silver hardware, have no idea that it would peel off.

drunky_krol · Jun 10th, 2008, 02:43 AM

Ive heard alot of quality issues on that interwoven chains, but next bag should be inspected by urself, but of course thats not needed it should be perfect right its 2k and plus!

catcat · Jun 10th, 2008, 03:07 AM

Honestly in this pricerange we should be able to expect smth close to perfection especially when handmade by skilled craftsmen.
The problem is when prices rise and quality decreases, you feel cheated....because it implys that we as customers are stupid since we are happy to merely buy a name.

Swanky Mama Of Three · Jun 10th, 2008, 09:59 AM

I agree w/ Mon

You definitely should expect a PRISTINE bag and you're not wrong for returning anything.
I haven't ever had any quality problems though. . . don't be so turned off yet.

IntlSet · Jun 10th, 2008, 11:23 AM

Quote:

Originally Posted by thuha

My first Chanel - beige jumbo caviar flap: the leather interwoven on the chain is much darker, like it's dirty or something.

I have two beige Chanel bags and both bags came to me like this. There's something about the way that the leather reacts to the gold-plating on the hardware. Some tarnish ends up rubbing off on the leather... but you can actually rub it out. It will come back, however.

We two can't be the only ones who experience this with the gold hardware and light colored Chanels? Anyone else want to chime in?

mskitty · Jun 17th, 2008, 11:02 PM

I recently order by phone a chanel madison that was on sale and the lining was so bad.

Jill · Jun 17th, 2008, 11:06 PM

I hate to agree......BUT I do find the quality going down hill....and the prices INCREASING...VERY discouraging....

Jayne1 · Jun 17th, 2008, 11:15 PM

Quote:

Originally Posted by Smoothoprter

I think it's best if you buy only when you can inspect the item in person.

That's a shame though, isn't it? It shouldn't have to be like that.

I've never purchased Hermès, but I think I would not have to do the same personal inspection with that brand... ?

PurseCrazyGal · Jun 17th, 2008, 11:16 PM

Quote:

Originally Posted by Jill

I hate to agree......BUT I do find the quality going down hill....and the prices INCREASING...VERY discouraging....

Yea ITA!! Isn't it that way with everything eventually?

Jun 10th, 2008, 01:06 AM	#1
thuha Member	Disappointed w/ Chanel quality My first Chanel - beige jumbo caviar flap: the leather interwoven on the chain is much darker, like it's dirty or something. It's ok. I was so excited to get it, and the color is hard to find. Then I notice the quiltings are not aligned. My friend told me I am picky, but I guess I do have high expectation for a 2K+ bag. Ordered the blue perfo jumbo flap: the thread is loose, I can pull it out a few inches. The holes are getting big, about to bust into one big hole, the leather at the bottom of the bag is slitted, like there is a razor cut. Returned it. But again, I might be too picky. Then today, I got the black perfo clutch: was so happy that the thread is tight, the holes are nice, so I said to myself, finally this one is a keeper. But then, as I open and close the clutch, a piece of silver coating falling out. What? Yes, the silver coating on the metal frame is peeling, I literally lift it up and peel it, showing the yellow color underneath. I want to cry, like I am buying a fake one from the dept store. Definitely will return it tomorrow. Been a LV lover for years, I have to say that I never examine their bags so closely like I did w/ Chanel because I never have problem. Someone even said that they can count the threads, and they are all the same number. Don't know if it is true. So now, I wonder if Chanel worths the money after all. Maybe it's just me, having bad luck, maybe I can't do well w/ sale, maybe it's hard to purchase over the phone... maybe, maybe... I know, even though I am disappointed, I will buy again...

Jun 10th, 2008, 01:10 AM	#2
Smoothoprter Mon for short Location: San Diego, CA	I think it's best if you buy only when you can inspect the item in person. __________________ ------------------------------------------------------------------------- If I keel over in Wal-Mart, drag my body to Neimans.

Jun 10th, 2008, 02:14 AM	#4
mmmpurses! "Will Be Back"	So sorry to hear, I think that it is unusual to to have all of those issues at once. Three bad apples in a row, so hopefully it is now over! Were the bags obtained during the sale ( perforated line went on sale just recently)? Any pics? __________________ I can't be good all the time. Use Credit Wisely.

Jun 10th, 2008, 02:43 AM	#7
drunky_krol on a marathon for 24 Location: Honduras	Ive heard alot of quality issues on that interwoven chains, but next bag should be inspected by urself, but of course thats not needed it should be perfect right its 2k and plus! __________________ ~WishList~ 1. In & Out Tote or PST S/H or a Portobello!! 2. Reissue 226 Navy Blue 3. Chanel Med. Flap S/H Bijoux Chain 4. LV Damiar Azur 5. Chanel Timless Clutch 6. Big 4k+ Reissue Tote (vanessa hudgens has)

Jun 10th, 2008, 03:07 AM	#8
catcat Member Location: South of France	Honestly in this pricerange we should be able to expect smth close to perfection especially when handmade by skilled craftsmen. The problem is when prices rise and quality decreases, you feel cheated....because it implys that we as customers are stupid since we are happy to merely buy a name. __________________ From Bal to Chloé to Fendi...and back to Bal , hopless purseaddict...and CL

Jun 10th, 2008, 01:14 AM	#3
madem0iselle Member	Wow, ive been hearing some declinei n quality for chanel, i hope they pick up the pace and get back to shape...but I agree, be there to examine the bag and let ur SA know you're a picky customer, they will always try to save the best for u =P

Jun 10th, 2008, 02:18 AM	#5
handbag_luvr Member	I spoke with a Chanel SA, and they actually told me that the stitching is never perfect because they are hand made. And they were trying to get the word out, don't know if you ladies heard different.

Jun 10th, 2008, 02:37 AM	#6
thuha Member	The beige jumbo flap I got it with the help of a very nice tpfer, so eventhough I am surprised that the quiltings do not lined up, I still love it çause it's hard to find, and it's my first Chanel, and the lining in leather, how luxury is that... The perfo flap and perfo clutch are this recent sale purchases. Maybe because they are on sale, so they might not be in perfect condition??? The flaking of the silver coating on the metal frame is serious IMO. The clutch is 2 years old max, and it shows sign of age? I thought with the gold hardware, the gold color is faded with time, same as silver hardware, have no idea that it would peel off.

Jun 10th, 2008, 09:59 AM	#9
Swanky Mama Of Three Location: Dallas Area	I agree w/ Mon You definitely should expect a PRISTINE bag and you're not wrong for returning anything. I haven't ever had any quality problems though. . . don't be so turned off yet. __________________ Holy inappropriateness!!! - a la Bethenny

Jun 17th, 2008, 11:02 PM	#11
mskitty Member	I recently order by phone a chanel madison that was on sale and the lining was so bad.

Jun 17th, 2008, 11:06 PM	#12
Jill	I hate to agree......BUT I do find the quality going down hill....and the prices INCREASING...VERY discouraging....