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#1 |
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Member
Joined: Aug 2006
Posts: 32
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without a receipt? I have a brand new wallet with all tags/cards etc. It's black but I wish I could change for a new color....
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#2 |
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Member
Joined: May 2006
Location: Greater NYC area
Posts: 6,759
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They can always look it up in the computer. It also helps if you have a regular "sa" who will recognize you.
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#3 |
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H/O Hermes is calling
Joined: Jul 2006
Location: Las Colinas (irving), Texas
Posts: 1,109
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my sa at neimans always will, if its an exchange, she wont even look it up
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#4 |
![]() Joined: Jan 2006
Location: Dallas Area
Posts: 42,758
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my Chanel won't unless there's record of it being purchased in the computer.
My NM will if it has NM tags. |
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#5 |
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Member
Joined: Jan 2006
Posts: 1,859
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Could anyone tell me what's the return policy at Chanel Boutique? I usually buy bags from my favorite SA at NM, but NM didn't buy particular bag I want....so I have to venture into boutique. I have never seen the color in person, so I don't really want to buy it if they don't accept any return.
TIA for your help~~
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#6 |
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Mon for short
Joined: Mar 2006
Location: San Diego, CA
Posts: 19,869
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#7 |
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Member
Joined: Jan 2006
Posts: 1,859
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Thank you~~~ That's great, I thought they only honor store credit!
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#8 |
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Member
Joined: Aug 2006
Posts: 528
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As some of you might remember I bought a Large classic flap from HK on 10th Nov ( last month), but I am having second thought on the size. I think I would prefer a jumbo as the large is too small to fit in all my belongings. Anyone HK PF'er knows if I can still bring the bag into the chanel store for exchange? I'm planning to go HK again around x'mas time. Thanks for your help!
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#9 |
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Just one more...
Joined: Jan 2006
Location: Virginia Beach, VA
Posts: 4,313
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I don't know specifically, but maybe they will let you do an exchange. I'm pretty sure you couldn't get a refund, though. Maybe try calling that boutique and see what they say.
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#10 |
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Member
Joined: Aug 2006
Posts: 528
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Thanks Tammy, I'll call and find out.
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#11 |
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I "bag" to differ =P
Joined: Dec 2006
Location: Canada
Posts: 55
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Hi, with regard to exchange, i got the wrong size last night, and will be heading to the boutique in 5 hours. My dilemma though is, I am pretty sure the Toronto boutiques are out of stock on some Classic Flaps' sizes, and I'm a bit concerned if I would be able to get the 10"-width one (medium/large I believe) today, or in the future. Having a "no refund" policy, would I be able to exchange this small bag to the proper size I had intended to get, if they don't have any in stock at the moment? Would they be able to get it from Paris or anywhere at all, coz the SA said they're really low right now, here in Canada at least. Thanks in advance for any of your input, very much appreciated.
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__________________
I only want what I can't have!
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#12 |
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Member
Joined: Aug 2006
Posts: 312
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has any of you ladies ever been able to return a bag to the boutique even though its beyond the 14 day return? are they really strict about it?
i know that at louis vuitton it can be overlooked depending on the manager, but how about chanel? do you have the option of taking store credit if you aren't able to return the item because its beyond 14 days? |
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#13 |
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<3 H
Joined: May 2007
Posts: 1,333
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Where are you? Over here I think its 60 days, or at least I know it was at one point. I haven't had to return anything at chanel in a while.
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#14 |
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Member
Joined: Jan 2007
Location: Palos Verdes/ Berkeley
Posts: 1,525
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it's 14 days in the chanel botique in USA, 60 days in Neimans and Saks (although their 60 days is very very flexible). I would ask the SA who sold you the bag first place and if she/he says no, I would speak with the manager and just explain your circumstances or what-not. It shouldn't be too big of a deal.
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#15 |
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Member
Joined: Aug 2006
Location: SO CAL
Posts: 298
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mine is 14 days at the south coast plaza in calif
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