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wutszyan · May 4th, 2009, 03:46 PM

Okay, I recently purchased the Burberry Chester at Bloomingdales.

After two uses I noticed that there was some blue stain on there. (Rubbing off from my jeans? who knows!?) But I rubbed my bag a little with my hand and it came off. But then I noticed the other side there was more. I took a napkin and rubbing it and it finally came off.

This morning I looked at it, the outer layer (the clear plastic-y part?) was falling apart and it was ripping. I pulled on it and it stretched. I flipped out and just left it alone. I would take a picture of it but the camera isn't catching the blemish as it looks like in real life. what to do!?

Okay, honestly, WHY IS THIS HAPPENING? I didn't pay for a designer bag so it can fall apart so easily! What to do? I took the tags off I can't get it exchanged or returned right?

Old · May 4th, 2009, 04:16 PM

take it back to bloom they should replace it or refund you the money.
and im taking it was a nova chester

wutszyan · May 4th, 2009, 04:20 PM

Originally Posted by Old

take it back to bloom they should replace it or refund you the money.
and im taking it was a nova chester

but the tags are already off. I got it around 20 days ago too... sighhh ): does it still work?

Old · May 4th, 2009, 05:51 PM

i would take it back to the store and see what they will do for you. does it look like dye transfer or glue coming from under the coated canvis

novablue · May 4th, 2009, 10:47 PM

Goodness that's pretty bad. I would definitely take it back. Bloomingdale's has an excellent return policy and customer service from all the times I've bought from them. It really should not be doing that. :( Hopefully it's just a defective bag that they'll replace with one that doesn't have that problem.

vhsethan · May 5th, 2009, 01:25 AM

I would take it back and try to exchange for a DIFFERENT bag. The nova canvas is pretty low quality and the staining will continue to happen with anything from that collection.

op1 · May 5th, 2009, 10:05 PM

i have this same exact bag that i bought late last fall.. what i started noticing after a month of use, at close inspection, are a few kinda like hairline fracture on the novacheck coated canvas. They are very tiny and thin. i don't know how else to explain it but then my husband can't see them when i show him. It's my only burberry purse. Because of the quality, i will never buy another burberry purse again. And i'm so afraid of transferring color to it, i never wear my TR jeans with the bag. Not an everyday bag at all. So high maintenance!

wutszyan · May 8th, 2009, 02:14 PM

alright, i'm going to Bloomies day to get it exchanged/return.
i'll let you guys know what's up.

LV-PRADAfanatic · May 8th, 2009, 08:08 PM

Take it back immediately...

wutszyan · May 9th, 2009, 08:23 PM

Alright, I took it back explained the situation and they just took it back, just like that. I got my money back. Wow, easier than I thought. I got a Longchamp for now...until I save up for my next purchase. Thanks guy for giving me these advice!

lalisabelita · May 11th, 2009, 12:04 AM

what's happening?

____________

Will and Grace 1-8 DVD
The x file 1-9 dvd
Twin peaks seasons 1-2 dvd box set

Spoiled Royalty · May 21st, 2009, 02:14 AM

If you still have the receipt or if you bought it with your bloomy card, they should be able to help you.

kategene · Aug 28th, 2009, 04:14 AM

What a bummer! My husband purchased a beautiful black quilted Burberry Brook bag from Nordstrom a couple of years ago. Shortly thereafter, part of the seam started coming out. I hadn't had the bag for very long. The sales associate said that this was a common problem with the Burberry quilted bags. We exchanged it for a different bag, which I love. Still, I was disappointed. It was first high-end bag, and I really liked it! You certainly expect more for your money.

kategene · Aug 28th, 2009, 04:15 AM

Wow! I just noticed I'm a little late with my post! LOL!

Spicy87 · Aug 28th, 2009, 04:30 PM

Originally Posted by kategene

It was first high-end bag, and I really liked it! You certainly expect more for your money.

Same here! But my problem was that there were air bubbles forming under the coated canvas.
I bought the bag two years ago in Paris, so I can't really take it back. German SAs can't help me either, so I've contacted Burberry customer services in London and will send them the bag on Monday.
I hope they will really do something about it, like they said they would in their second email - the first one was just a standard reply

May 4th, 2009, 03:46 PM	#1
wutszyan OP Member Joined: Oct 2007 Location: California Posts: 20	New Burberry falling apart!? It's Authentic! Okay, I recently purchased the Burberry Chester at Bloomingdales. After two uses I noticed that there was some blue stain on there. (Rubbing off from my jeans? who knows!?) But I rubbed my bag a little with my hand and it came off. But then I noticed the other side there was more. I took a napkin and rubbing it and it finally came off. This morning I looked at it, the outer layer (the clear plastic-y part?) was falling apart and it was ripping. I pulled on it and it stretched. I flipped out and just left it alone. I would take a picture of it but the camera isn't catching the blemish as it looks like in real life. what to do!? Okay, honestly, WHY IS THIS HAPPENING? I didn't pay for a designer bag so it can fall apart so easily! What to do? I took the tags off I can't get it exchanged or returned right?

May 4th, 2009, 04:16 PM	#2
Old Member Joined: Apr 2009 Posts: 315	take it back to bloom they should replace it or refund you the money. and im taking it was a nova chester
Old Member Joined: Apr 2009 Posts: 315

May 4th, 2009, 05:51 PM	#4
Old Member Joined: Apr 2009 Posts: 315	i would take it back to the store and see what they will do for you. does it look like dye transfer or glue coming from under the coated canvis
Old Member Joined: Apr 2009 Posts: 315

May 4th, 2009, 10:47 PM	#5
novablue novablue Joined: Mar 2007 Posts: 473	Goodness that's pretty bad. I would definitely take it back. Bloomingdale's has an excellent return policy and customer service from all the times I've bought from them. It really should not be doing that. :( Hopefully it's just a defective bag that they'll replace with one that doesn't have that problem.
novablue novablue Joined: Mar 2007 Posts: 473

May 5th, 2009, 01:25 AM	#6
vhsethan Member Joined: Jul 2007 Posts: 2,067	I would take it back and try to exchange for a DIFFERENT bag. The nova canvas is pretty low quality and the staining will continue to happen with anything from that collection.
vhsethan Member Joined: Jul 2007 Posts: 2,067	__________________ WISHLIST: Louis Vuitton; Cabas Mezzo or Alto, DAMIER EBONY L.A.M.B.; Jaipur Blue Leather Darjeeling Tote ON SALE COACH BREAST CANCER KEY CHAIN AND SCARF PLEASE PM ME IF YOU FIND ANY OF THESE :-)

May 5th, 2009, 10:05 PM	#7
op1 Member Joined: Nov 2008 Posts: 41	i have this same exact bag that i bought late last fall.. what i started noticing after a month of use, at close inspection, are a few kinda like hairline fracture on the novacheck coated canvas. They are very tiny and thin. i don't know how else to explain it but then my husband can't see them when i show him. It's my only burberry purse. Because of the quality, i will never buy another burberry purse again. And i'm so afraid of transferring color to it, i never wear my TR jeans with the bag. Not an everyday bag at all. So high maintenance!
op1 Member Joined: Nov 2008 Posts: 41

May 8th, 2009, 02:14 PM	#8
wutszyan OP Member Joined: Oct 2007 Location: California Posts: 20	alright, i'm going to Bloomies day to get it exchanged/return. i'll let you guys know what's up.

May 8th, 2009, 08:08 PM	#9
LV-PRADAfanatic Built Hot for LV Joined: Oct 2007 Location: That's ME ^_^ Posts: 14,740	Take it back immediately...
	__________________ All so LoVely, so little time to get them all

May 9th, 2009, 08:23 PM	#10
wutszyan OP Member Joined: Oct 2007 Location: California Posts: 20	Alright, I took it back explained the situation and they just took it back, just like that. I got my money back. Wow, easier than I thought. I got a Longchamp for now...until I save up for my next purchase. Thanks guy for giving me these advice!

May 11th, 2009, 12:04 AM	#11
lalisabelita Member Joined: May 2009 Posts: 5	what's happening? ____________ Will and Grace 1-8 DVD The x file 1-9 dvd Twin peaks seasons 1-2 dvd box set
lalisabelita Member Joined: May 2009 Posts: 5

May 21st, 2009, 02:14 AM	#12
Spoiled Royalty $ GM Lover $ Joined: Dec 2008 Location: Louis Vuitton California!! Posts: 1,005	If you still have the receipt or if you bought it with your bloomy card, they should be able to help you.

Aug 28th, 2009, 04:14 AM	#13
kategene Member Joined: Aug 2009 Posts: 16	What a bummer! My husband purchased a beautiful black quilted Burberry Brook bag from Nordstrom a couple of years ago. Shortly thereafter, part of the seam started coming out. I hadn't had the bag for very long. The sales associate said that this was a common problem with the Burberry quilted bags. We exchanged it for a different bag, which I love. Still, I was disappointed. It was first high-end bag, and I really liked it! You certainly expect more for your money.
kategene Member Joined: Aug 2009 Posts: 16

Aug 28th, 2009, 04:15 AM	#14
kategene Member Joined: Aug 2009 Posts: 16	Wow! I just noticed I'm a little late with my post! LOL!
kategene Member Joined: Aug 2009 Posts: 16

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